5/15/2025 8:48:53 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:48:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:48:53 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 8:48:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 8:48:53 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 8:48:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 8:48:54 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/15/2025 8:48:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/15/2025 8:48:56 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:48:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:49:55 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:49:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:50:56 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:50:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:51:55 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:51:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:52:56 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:52:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:54:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:54:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:55:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:55:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:56:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:56:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:57:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:57:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:58:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:58:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 8:59:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 8:59:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:00:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:00:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:01:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:01:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:02:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:02:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:03:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:03:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:04:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:04:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:05:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:05:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:06:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:06:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:07:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:07:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:08:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 9:08:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 9:24:17 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:24:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/15/2025 9:24:18 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:24:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 9:24:18 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:24:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 9:24:19 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 9:24:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 9:24:21 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:24:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 9:24:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/15/2025 9:24:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 9:25:20 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/15/2025 9:25:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 9:26:20 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/15/2025 9:26:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 9:34:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 9:34:31 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 9:34:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 9:34:33 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 9:34:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 9:34:34 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/15/2025 9:34:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 9:58:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 5/15/2025 9:58:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 5/15/2025 9:58:20 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 5/15/2025 9:58:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 5/15/2025 9:58:23 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.113 5/15/2025 9:58:23 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"EQFWWD539C"} | Client IP: 2.50.63.113 5/15/2025 9:58:23 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.113 5/15/2025 9:58:24 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 5/15/2025 9:58:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 5/15/2025 9:58:24 AM | Request Received getDashboardList=> userId: 133, languageCode:Sp | Client IP: 2.50.63.113 5/15/2025 9:58:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 9:58:27 AM | Request Received getDashboardList=> userId: 133, languageCode:Sp | Client IP: 2.50.63.113 5/15/2025 9:58:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 9:58:28 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 9:58:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 9:59:17 AM | Request Received getUserModuleRights=> branchId:96userId: 133 | Client IP: 2.50.63.113 5/15/2025 9:59:26 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 2.50.63.113 5/15/2025 9:59:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 9:59:31 AM | Request Received getUserModuleRights=> branchId:96userId: 133 | Client IP: 2.50.63.113 5/15/2025 10:03:10 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:03:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 10:03:10 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:03:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 10:03:10 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 10:03:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:03:11 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:03:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/15/2025 10:03:12 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 10:03:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:03:13 AM | Request Received getDashboardList=> userId: 174, languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:03:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 10:03:14 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/15/2025 10:03:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:17:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.113 5/15/2025 10:17:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.113 5/15/2025 10:17:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 2.50.63.113 5/15/2025 10:17:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 2.50.63.113 5/15/2025 10:18:02 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:18:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 5/15/2025 10:18:05 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.113 5/15/2025 10:18:05 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"2TGYKGUEEE"} | Client IP: 2.50.63.113 5/15/2025 10:18:06 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.113 5/15/2025 10:18:07 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:18:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:18:07 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:18:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:18:07 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:18:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 5/15/2025 10:18:09 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:18:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:18:10 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:18:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:19:07 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:19:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:20:08 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:20:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:21:07 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:21:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:21:32 AM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.113 5/15/2025 10:21:32 AM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.113 5/15/2025 10:21:35 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:21:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:21:35 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:21:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:21:44 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:21:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:21:44 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:21:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:21:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:21:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:21:45 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:21:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 5/15/2025 10:21:48 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:21:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:22:48 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:22:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:23:49 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:23:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:24:48 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:24:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:25:31 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.113 5/15/2025 10:25:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":70.00,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":87.50,\"AvgWaitTime\":\"00:03:31\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":57.14,\"AvgServiceTime\":\"00:17:06\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:59:43\",\"MaxFFTime\":\"00:41:56\",\"AvgFFTime\":\"00:17:06\",\"PercentageFFTime\":98.36,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:24:39\",\"MaxWaitingTime\":\"00:07:58\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":30.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":12.50,\"AvgWaitTime\":\"00:00:21\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:02:00\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"00:02:00\",\"MaxFFTime\":\"00:02:00\",\"AvgFFTime\":\"00:02:00\",\"PercentageFFTime\":1.64,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:21\",\"MaxWaitingTime\":\"00:00:21\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"8 / 10 (80.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:07 | SLA: 50.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:15:12 | SLA: 62.50%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":17.10,\"AverageWaitingTimePerCategory\":3.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":2.00,\"AverageWaitingTimePerCategory\":0.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.113 5/15/2025 10:26:11 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-04-30 fOtherParameters: 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SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.113 5/15/2025 10:35:00 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing 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\"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"376 / 381 (98.69%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:51 | Max.: 00:50:48 | SLA: 69.29% (264)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":376,\"PercentageServedTickets\":\"100\",\"AvgWaitTime\":\"3.87\",\"MaxWaitTime\":\"00:50:48\",\"WaitingSLACount\":264,\"WaitingSLAPercentage\":\"69.29%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.113 5/15/2025 10:35:38 AM | Request Received getReportData=> fid: 96| ftype: ffrom: 2024-10-01 fto: 2024-10-31 fOtherParameters: category:VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:service$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.113 5/15/2025 10:35:47 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Service Time Max.\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing 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\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;PO Box Issuance\",\"AvgWaitTime\":\"00:05:14\",\"WaitingSLAPercentage\":\"70.87\",\"WaitingSLACount\":\"163\",\"AvgServiceTime\":\"00:00:17\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"1\",\"ServedTicketsPerCategory\":\"1\",\"PercentageServedTickets\":\"0.43\",\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;PO Box 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\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Renewal\",\"AvgWaitTime\":\"00:05:14\",\"WaitingSLAPercentage\":\"70.87\",\"WaitingSLACount\":\"163\",\"AvgServiceTime\":\"00:04:57\",\"ServiceSLAPercentage\":\"71.43\",\"ServiceSLACount\":\"15\",\"ServedTicketsPerCategory\":\"21\",\"PercentageServedTickets\":\"9.13\",\"ProcessingTime\":\"-\",\"MaxProcessingTime\":\"-\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.113 5/15/2025 10:44:58 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:44:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:45:00 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2024-08-01 fto: 2024-08-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:45:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:45:34 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:45:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:45:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:45:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 5/15/2025 10:45:34 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:45:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:45:35 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:45:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:45:37 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:45:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:45:56 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:45:56 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:45:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:45:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 5/15/2025 10:45:57 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:45:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:45:59 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:45:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:46:42 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:46:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:46:43 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.113 5/15/2025 10:46:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:46:52 AM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.113 5/15/2025 10:46:52 AM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.113 5/15/2025 10:46:53 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:46:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:46:55 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.113 5/15/2025 10:46:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:47:19 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:47:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:47:19 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.113 5/15/2025 10:47:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:47:54 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:47:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:47:54 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 10:47:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 10:47:55 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/15/2025 10:47:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/15/2025 10:47:55 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 10:47:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 10:47:56 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.113 5/15/2025 10:47:56 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:47:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:47:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:48:56 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 2.50.63.113 5/15/2025 10:48:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:48:57 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:48:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:49:08 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:49:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:49:09 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:49:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:49:39 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:49:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.113 5/15/2025 10:49:39 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:49:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:49:41 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.113 5/15/2025 10:49:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:49:41 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:49:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:49:57 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:49:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:50:12 AM | Request Received getDashboardDetail=> dashboardId: 163 | Client IP: 2.50.63.113 5/15/2025 10:50:12 AM | Response Sent => Data returned of dashboardId:163 | Client IP: 2.50.63.113 5/15/2025 10:50:14 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:50:14 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:50:16 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.113 5/15/2025 10:50:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:50:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: CHH-CASH|Svctime|Svctime componentNames: branch-evolution-component|clients-served-component|service-rate-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|avg-servicetime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|servicetime-exception-individual-component|details-categories-component| | Client IP: 2.50.63.113 5/15/2025 10:50:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:50:56 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:50:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:51:04 AM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.113 5/15/2025 10:51:04 AM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.113 5/15/2025 10:51:06 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 10:51:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 10:51:07 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:51:07 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:51:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:51:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:51:56 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:51:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:52:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:52:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:53:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:53:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:53:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:53:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:54:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:54:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:54:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:54:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:55:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:55:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:55:38 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:55:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:56:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:56:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:56:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:56:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:57:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:57:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:57:38 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:57:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:58:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:58:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:58:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:58:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 10:59:25 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:59:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 10:59:25 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:59:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 10:59:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:59:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/15/2025 10:59:26 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 10:59:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:59:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 10:59:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 10:59:29 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 10:59:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:59:30 AM | Request Received getDashboardData=> fid: 74|115| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 10:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:59:30 AM | Request Received getDashboardData=> fid: 74|115| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 10:59:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:59:31 AM | Request Received getDashboardData=> fid: 115| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/15/2025 10:59:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:59:35 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/15/2025 10:59:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/15/2025 10:59:36 AM | Request Received getDashboardData=> fid: 115| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/15/2025 10:59:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/15/2025 10:59:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 10:59:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:00:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:00:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:00:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:00:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:01:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:01:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:01:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:01:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:02:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:02:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:02:38 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:02:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:03:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:03:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:03:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:03:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:04:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:04:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:04:38 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:04:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:05:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:05:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:05:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:05:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:06:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:06:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:06:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:06:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:07:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:08:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:08:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:09:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:09:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:09:51 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.113 5/15/2025 11:09:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:09:54 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 11:09:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 11:09:55 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.113 5/15/2025 11:09:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:10:19 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-08 fto: 2025-05-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 2.50.63.113 5/15/2025 11:10:25 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/15/2025 11:10:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/15/2025 11:10:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:10:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:10:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:10:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:10:28 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 11:10:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 11:10:28 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 11:10:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 11:10:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:10:34 AM | Request Received getDashboardDetail=> dashboardId: 164 | Client IP: 2.50.63.113 5/15/2025 11:10:34 AM | Response Sent => Data returned of dashboardId:164 | Client IP: 2.50.63.113 5/15/2025 11:10:35 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.113 5/15/2025 11:10:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.113 5/15/2025 11:10:36 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-08 fto: 2025-05-14 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component|categories-component|clients-served-component|clients-waiting-component|opencounters-individual-component|ticketserving-individual-component|ticketserved-individual-component|latest-surveys-component| | Client IP: 2.50.63.113 5/15/2025 11:11:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:11:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:11:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.113 5/15/2025 11:12:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:12:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:13:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:13:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:14:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:14:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:16:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:16:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:18:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:18:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:20:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:20:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:22:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:22:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:24:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:24:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:26:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:26:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:28:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:28:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:30:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:30:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:32:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:32:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:34:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:34:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:36:26 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:36:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:38:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:38:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:40:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:40:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 11:42:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 11:42:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 12:01:12 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.135 5/15/2025 12:01:12 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.135 5/15/2025 12:01:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.135 5/15/2025 12:01:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.135 5/15/2025 12:01:16 PM | Request Received onLoginClick=> userName: shjmun | Client IP: 5.195.235.135 5/15/2025 12:01:16 PM | Response Sent => {"Result":"0","UserID":"27","UserRoleID":"3","UserLevelID":"13-R","UserName":"shjmun","Password":"JHSRdAxE8Kw=","tokenKey":"UQ39XNRHK8"} | Client IP: 5.195.235.135 5/15/2025 12:01:16 PM | Request Received getUserModuleRights=> branchId:0userId: 27 | Client IP: 5.195.235.135 5/15/2025 12:01:18 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.135 5/15/2025 12:01:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.135 5/15/2025 12:01:19 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.135 5/15/2025 12:01:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.135 5/15/2025 12:01:19 PM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.135 5/15/2025 12:01:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.135 5/15/2025 12:01:20 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.135 5/15/2025 12:01:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.135 5/15/2025 12:01:21 PM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.135 5/15/2025 12:01:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.135 5/15/2025 12:01:31 PM | Request Received getDashboardData=> fid: 32| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.135 5/15/2025 12:01:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.135 5/15/2025 12:01:36 PM | Request Received getReportData=> fid: 32| ftype: ffrom: 2025-05-15 fto: 2025-05-15 fOtherParameters: category:EMA-Emirates Auctions|EMP-Emirates Post|NQQ-EXECUTN SEC HANDICAP|NAA-Female Lease|NBB-Female Rental|NRR-Lease Contract Attes|NHH-POD Lease|NII-POD Rental|NKK-Ratification Lease|NTT-RDR HANDICAP|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NEE-Senior Lease|NFF-Senior Rental|NPP-TASHEEL|NCC-Urgent Lease|NDD-Urgent Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.135 5/15/2025 12:01:36 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Emirates Auctions\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Lease\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Lease\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":2.53,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":2.82,\"AvgWaitTime\":\"00:03:30\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:08\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:02:16\",\"MaxFFTime\":\"00:01:31\",\"AvgFFTime\":\"00:01:08\",\"PercentageFFTime\":0.42,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:07:00\",\"MaxWaitingTime\":\"00:06:09\"},{\"CategoryName\":\"Senior Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"POD Lease\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"POD Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Ratification Lease\",\"IssuedTicketsPerCategory\":56,\"PercentageIssuedTickets\":70.89,\"ServedTicketsPerCategory\":52,\"PercentageServedTickets\":73.24,\"AvgWaitTime\":\"00:01:22\",\"WaitingSLACount\":51,\"WaitingSLAPercentage\":91.07,\"AvgServiceTime\":\"00:08:14\",\"ServiceSLACount\":40,\"ServiceSLAPercentage\":76.92,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"07:08:59\",\"MaxFFTime\":\"00:52:46\",\"AvgFFTime\":\"00:08:14\",\"PercentageFFTime\":80.26,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:11:27\",\"MaxWaitingTime\":\"00:11:19\"},{\"CategoryName\":\"Rental Contract\",\"IssuedTicketsPerCategory\":21,\"PercentageIssuedTickets\":26.58,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":23.94,\"AvgWaitTime\":\"00:09:00\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":47.62,\"AvgServiceTime\":\"00:06:04\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":82.35,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"01:43:13\",\"MaxFFTime\":\"00:18:42\",\"AvgFFTime\":\"00:06:04\",\"PercentageFFTime\":19.31,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:33:11\",\"MaxWaitingTime\":\"00:24:13\"},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental deposit\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Resolution Dp\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"71 / 79 (89.87%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:03:15 | SLA: 79.75%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:31 | SLA: 78.87%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Rental\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Lease\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent 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Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.135 5/15/2025 12:01:59 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.135 5/15/2025 12:02:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.135 5/15/2025 12:02:51 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.135 5/15/2025 12:03:41 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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Rental\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":0.41,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":0.42,\"AvgWaitTime\":\"00:10:33\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":62.50,\"AvgServiceTime\":\"00:04:38\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:51:24\",\"MaxFFTime\":\"01:40:32\",\"AvgFFTime\":\"00:04:38\",\"PercentageFFTime\":0.22,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:13:13\",\"MaxWaitingTime\":\"00:41:42\"},{\"CategoryName\":\"POD 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SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Resolution Dp\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"5752 / 5864 (98.09%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:13:02 | SLA: 59.52%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:49 | SLA: 76.39%\"},{\"colName\":\"No Show\",\"colValue\":\"1 (0.02%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"AverageServiceTimePerCategory\":10.43,\"AverageWaitingTimePerCategory\":6.03,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Rental\",\"AverageServiceTimePerCategory\":4.38,\"AverageWaitingTimePerCategory\":8.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Lease\",\"AverageServiceTimePerCategory\":2.31,\"AverageWaitingTimePerCategory\":0.61,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Rental\",\"AverageServiceTimePerCategory\":4.52,\"AverageWaitingTimePerCategory\":9.95,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Lease\",\"AverageServiceTimePerCategory\":10.60,\"AverageWaitingTimePerCategory\":4.19,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Rental\",\"AverageServiceTimePerCategory\":4.64,\"AverageWaitingTimePerCategory\":10.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"POD Lease\",\"AverageServiceTimePerCategory\":10.55,\"AverageWaitingTimePerCategory\":6.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"POD Rental\",\"AverageServiceTimePerCategory\":3.05,\"AverageWaitingTimePerCategory\":8.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL NORMAL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Ratification Lease\",\"AverageServiceTimePerCategory\":9.88,\"AverageWaitingTimePerCategory\":10.50,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Contract\",\"AverageServiceTimePerCategory\":6.38,\"AverageWaitingTimePerCategory\":19.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental deposit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Resolution Dp\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.135 5/15/2025 1:29:48 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/15/2025 1:29:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/15/2025 1:29:49 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 1:29:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 1:29:49 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 1:29:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 1:29:49 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:29:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:29:51 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:29:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:30:49 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:30:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:31:50 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:31:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:32:49 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:32:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:34:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:34:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:34:50 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:34:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:36:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:36:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:37:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:37:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:38:13 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:38:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:38:49 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:38:49 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:40:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:40:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:41:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:41:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:42:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:42:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:43:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:43:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:44:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:44:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:45:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:45:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:46:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:46:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:47:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:47:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:48:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:48:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:49:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:49:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:50:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:50:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:51:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:51:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:52:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:52:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:53:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:53:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:54:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:54:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:55:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:55:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:56:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:56:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:57:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:57:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:58:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:58:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 1:59:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 1:59:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:00:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:00:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:01:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:01:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:02:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:02:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:03:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:03:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:03:50 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:03:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:04:50 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:04:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:06:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:06:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:07:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:07:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:08:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:08:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:09:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:09:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:10:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:10:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:11:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:11:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:12:14 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.32.240 5/15/2025 2:12:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.32.240 5/15/2025 2:12:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:12:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:13:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:13:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:14:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:14:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:15:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:15:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:16:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:16:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:31:00 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/15/2025 2:31:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/15/2025 2:31:01 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 2:31:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 2:31:01 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:31:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:31:01 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 2:31:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 2:31:03 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:31:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:32:02 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:32:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:33:02 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:33:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:34:02 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:34:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:35:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:35:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:36:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:36:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:37:12 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:37:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:38:02 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:38:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:39:02 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:39:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:40:02 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:40:02 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:41:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:41:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:42:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:42:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:43:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:43:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:44:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:44:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:45:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:45:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:46:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:46:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:47:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:47:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:48:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:48:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:49:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:49:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:50:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:50:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:51:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:51:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:52:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:52:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:53:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:53:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:54:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:54:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:55:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:55:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 2:56:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 2:56:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:08:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:08:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:08:20 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 4:08:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 4:08:21 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/15/2025 4:08:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/15/2025 4:08:21 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/15/2025 4:08:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/15/2025 4:08:23 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:08:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:09:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:09:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:10:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:10:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:11:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:11:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:12:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:12:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:13:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:13:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:14:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:14:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:15:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:15:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:16:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:16:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:17:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:17:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:18:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:18:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:19:23 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:19:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:20:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:20:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:21:22 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:21:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:22:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:22:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:23:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:23:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:24:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:24:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:25:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:25:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:26:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:26:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:27:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:27:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:28:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:28:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:29:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:29:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:30:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:30:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:31:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:31:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:32:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:32:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:33:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:33:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:34:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:34:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:35:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:35:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:36:22 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:36:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:37:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:37:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:38:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:38:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:39:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:39:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:40:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:40:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:41:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:41:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:42:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:42:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:43:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:43:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:44:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:44:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:45:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:45:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:46:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:46:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:47:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:47:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:48:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:48:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:49:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:49:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:50:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:50:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:51:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:51:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:52:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:52:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:53:28 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:53:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/15/2025 4:54:27 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-15 fto: 2025-05-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/15/2025 4:54:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158