5/26/2025 8:01:22 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/26/2025 8:01:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/26/2025 8:01:22 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/26/2025 8:01:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/26/2025 8:01:22 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/26/2025 8:01:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/26/2025 8:01:24 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/26/2025 8:01:24 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/26/2025 8:01:28 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/26/2025 8:01:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/26/2025 8:01:28 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/26/2025 8:01:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/26/2025 8:01:34 AM | Request Received getDashboardData=> fid: 74|115| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/26/2025 8:01:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/26/2025 8:01:36 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/26/2025 8:01:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/26/2025 8:01:43 AM | Request Received getDashboardData=> fid: 115| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/26/2025 8:01:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/26/2025 8:07:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/26/2025 8:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/26/2025 8:07:27 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 8:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 8:07:27 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 8:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 8:07:27 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:07:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:07:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:07:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:08:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:08:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:09:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:09:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:10:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:10:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:11:29 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:11:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:12:28 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:12:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:14:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:14:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:15:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:15:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:16:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:16:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:17:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:17:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:18:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:18:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:19:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:19:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:20:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:20:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:21:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:21:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:22:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:22:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:23:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:23:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:24:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:24:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:25:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:25:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:26:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:26:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:27:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:27:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:28:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:28:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:29:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:29:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:30:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:30:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:31:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 8:31:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 8:44:58 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:44:58 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 5/26/2025 8:45:06 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108 5/26/2025 8:45:06 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"HVJH2A93YX"} | Client IP: 2.50.63.108 5/26/2025 8:45:06 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108 5/26/2025 8:45:08 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:45:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 8:45:08 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:45:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 8:45:08 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:45:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 5/26/2025 8:45:10 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:45:10 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:45:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:45:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:45:20 AM | Request Received getDashboardDetail=> dashboardId: 162 | Client IP: 2.50.63.108 5/26/2025 8:45:20 AM | Response Sent => Data returned of dashboardId:162 | Client IP: 2.50.63.108 5/26/2025 8:45:22 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:45:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 8:45:23 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108 5/26/2025 8:45:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:46:08 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108 5/26/2025 8:46:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:47:09 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: waiting-component|clients-waiting-component|max-waittime-individual-component|avg-waittime-individual-component|waiting-compliance-individual-component|waittime-exception-individual-component|multiple-waiting-component|multiple-waiting-tickets-component| | Client IP: 2.50.63.108 5/26/2025 8:47:09 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:47:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:47:30 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:47:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:48:28 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:48:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:49:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:49:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:50:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:50:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:51:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:51:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:52:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:52:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:53:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:53:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:54:27 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:54:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:56:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:56:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:57:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:57:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:58:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:58:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:59:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:59:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:59:32 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:59:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:59:40 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:59:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 8:59:40 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:59:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 8:59:40 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 5/26/2025 8:59:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 5/26/2025 8:59:42 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:59:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 8:59:43 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 8:59:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:00:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:00:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:01:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:01:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:02:41 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:02:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:03:40 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:03:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:03:48 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/26/2025 9:03:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/26/2025 9:03:48 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 9:03:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 9:03:48 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 9:03:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 9:03:49 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:03:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:03:50 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:03:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:04:41 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:04:41 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:04:50 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:04:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:05:50 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:05:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:06:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:06:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:06:50 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:06:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:07:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:07:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:07:49 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:07:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:08:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:08:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:08:50 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:08:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:09:39 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:09:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:10:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:10:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:11:17 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:11:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:11:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:11:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:12:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:12:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:12:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:12:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:13:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:13:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:13:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:13:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:13:50 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:13:50 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:14:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:14:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:15:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:15:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:15:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:15:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:16:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:16:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:16:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:16:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:17:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:17:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:17:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:17:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:18:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:18:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:18:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:18:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:19:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:19:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:19:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:19:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:20:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:20:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:20:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:20:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:21:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:21:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:21:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:21:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:22:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:22:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:22:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:22:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:23:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:23:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:23:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:23:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:24:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:24:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:24:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:24:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:25:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:25:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:25:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:25:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:26:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:26:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:26:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:26:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:27:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:27:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:27:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:27:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:28:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:28:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:28:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:28:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:29:12 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:29:12 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:29:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:29:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:30:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:30:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:30:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:30:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:31:11 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 9:31:11 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 9:31:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:31:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:32:19 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:32:19 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:33:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:33:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:34:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:34:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:35:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:35:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:36:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:36:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:37:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:37:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:38:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:38:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:39:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:39:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:40:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:40:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:41:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:41:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:42:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:42:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:43:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:43:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:44:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:44:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:45:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:45:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:46:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:46:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:47:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:47:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:48:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:48:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:49:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:49:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:50:21 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:50:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:51:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:51:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:52:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:52:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 9:53:20 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 9:53:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 10:25:06 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 10:25:06 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 12:36:14 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:36:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:36:14 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 12:36:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 12:36:14 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 12:36:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 12:36:14 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/26/2025 12:36:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/26/2025 12:36:15 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:36:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:37:15 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:37:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:38:15 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:38:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:39:16 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:39:16 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:40:15 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:40:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:41:15 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:41:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:42:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:42:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:43:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:43:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:44:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:44:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:45:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:45:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:46:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:46:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:47:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:47:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:48:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:48:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:49:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:49:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:50:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:50:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:51:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:51:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:52:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:52:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:53:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:53:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:54:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:54:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:55:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:55:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:56:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:56:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:57:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:57:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:58:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:58:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 12:59:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 12:59:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:08:51 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:08:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:08:52 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 1:08:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 1:08:52 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 1:08:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 1:08:52 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/26/2025 1:08:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/26/2025 1:08:54 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:08:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:09:52 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:09:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:10:53 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:10:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:11:53 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:11:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:12:53 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:12:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:13:53 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:13:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:15:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:15:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:16:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:16:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:17:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:17:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:18:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:18:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:19:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:19:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:20:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:20:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:21:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:21:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:22:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:22:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:23:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:23:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:24:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:24:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:25:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:25:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:26:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:26:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:27:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:27:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:28:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:28:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:29:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:29:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:30:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:30:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:31:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:31:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:32:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:32:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:33:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:33:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:34:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:34:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:35:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:35:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:36:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:36:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:37:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:37:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:38:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:38:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:39:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:39:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 1:40:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 1:40:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:07:19 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 2:07:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 2:07:19 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 2:07:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 2:07:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:07:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:07:20 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/26/2025 2:07:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/26/2025 2:07:22 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:07:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:08:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:08:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:09:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:09:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:10:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:10:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:11:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:11:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:12:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:12:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:13:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:13:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:14:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:14:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:15:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:15:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:16:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:16:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:17:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:17:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:18:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:18:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:19:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:19:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:20:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:20:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:21:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:21:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:22:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:22:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:23:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:23:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:24:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:24:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:25:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:25:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:26:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:26:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:27:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:27:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:28:22 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:28:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:29:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:29:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:30:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:30:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:31:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:31:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:32:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:32:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:33:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:33:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:34:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:34:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:35:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:35:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:36:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:36:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:37:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:37:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:38:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:38:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:39:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:39:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:39:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 5/26/2025 2:39:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 5/26/2025 2:39:59 PM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108 5/26/2025 2:39:59 PM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"2","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"XXE19AFQII"} | Client IP: 2.50.63.108 5/26/2025 2:39:59 PM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108 5/26/2025 2:40:00 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 2:40:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 2:40:01 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 5/26/2025 2:40:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 5/26/2025 2:40:01 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 2:40:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 2:40:03 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/26/2025 2:40:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/26/2025 2:40:04 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/26/2025 2:40:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/26/2025 2:40:19 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-05-26 fto: 2025-05-26 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 5/26/2025 2:40:19 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":5.08,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":5.26,\"AvgWaitTime\":\"00:01:21\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:07\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:18:21\",\"MaxFFTime\":\"00:08:35\",\"AvgFFTime\":\"00:06:07\",\"PercentageFFTime\":4.38,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:04:03\",\"MaxWaitingTime\":\"00:03:40\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":3.39,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":3.51,\"AvgWaitTime\":\"00:08:57\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:07:38\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:15:16\",\"MaxFFTime\":\"00:13:14\",\"AvgFFTime\":\"00:07:38\",\"PercentageFFTime\":3.64,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:17:55\",\"MaxWaitingTime\":\"00:17:45\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":3.39,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":3.51,\"AvgWaitTime\":\"00:06:49\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:57\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:13:54\",\"MaxFFTime\":\"00:08:54\",\"AvgFFTime\":\"00:06:57\",\"PercentageFFTime\":3.31,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:13:39\",\"MaxWaitingTime\":\"00:09:36\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":9,\"PercentageIssuedTickets\":15.25,\"ServedTicketsPerCategory\":9,\"PercentageServedTickets\":15.79,\"AvgWaitTime\":\"00:08:43\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:10:46\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:36:55\",\"MaxFFTime\":\"00:46:13\",\"AvgFFTime\":\"00:10:46\",\"PercentageFFTime\":23.11,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:18:31\",\"MaxWaitingTime\":\"00:19:59\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":30.51,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":29.82,\"AvgWaitTime\":\"00:07:58\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":27.78,\"AvgServiceTime\":\"00:09:06\",\"ServiceSLACount\":9,\"ServiceSLAPercentage\":52.94,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"02:34:50\",\"MaxFFTime\":\"00:26:57\",\"AvgFFTime\":\"00:09:06\",\"PercentageFFTime\":36.92,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:15:35\",\"MaxWaitingTime\":\"00:21:31\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":25,\"PercentageIssuedTickets\":42.37,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":42.11,\"AvgWaitTime\":\"00:04:42\",\"WaitingSLACount\":16,\"WaitingSLAPercentage\":64.00,\"AvgServiceTime\":\"00:05:00\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"02:00:04\",\"MaxFFTime\":\"00:25:24\",\"AvgFFTime\":\"00:05:00\",\"PercentageFFTime\":28.63,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:52:53\",\"MaxWaitingTime\":\"00:22:28\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"57 / 59 (96.61%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:21 | SLA: 50.85%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:21 | SLA: 73.68%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":6.12,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":7.63,\"AverageWaitingTimePerCategory\":8.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":6.95,\"AverageWaitingTimePerCategory\":6.83,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":10.77,\"AverageWaitingTimePerCategory\":8.72,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":9.11,\"AverageWaitingTimePerCategory\":7.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":5.00,\"AverageWaitingTimePerCategory\":4.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 5/26/2025 2:40:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:40:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:41:04 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 5/26/2025 2:41:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":251,\"PercentageIssuedTickets\":10.48,\"ServedTicketsPerCategory\":246,\"PercentageServedTickets\":10.57,\"AvgWaitTime\":\"00:04:17\",\"WaitingSLACount\":218,\"WaitingSLAPercentage\":86.85,\"AvgServiceTime\":\"00:09:40\",\"ServiceSLACount\":193,\"ServiceSLAPercentage\":78.46,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":4,\"FFTime\":\"15:39:14\",\"MaxFFTime\":\"23:14:58\",\"AvgFFTime\":\"00:09:40\",\"PercentageFFTime\":10.46,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:41:11\",\"MaxWaitingTime\":\"02:42:54\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":71,\"PercentageIssuedTickets\":2.96,\"ServedTicketsPerCategory\":69,\"PercentageServedTickets\":2.97,\"AvgWaitTime\":\"00:03:19\",\"WaitingSLACount\":64,\"WaitingSLAPercentage\":90.14,\"AvgServiceTime\":\"00:17:56\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":49.28,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"20:37:47\",\"MaxFFTime\":\"17:56:27\",\"AvgFFTime\":\"00:17:56\",\"PercentageFFTime\":5.44,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:48:55\",\"MaxWaitingTime\":\"00:44:50\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":134,\"PercentageIssuedTickets\":5.59,\"ServedTicketsPerCategory\":133,\"PercentageServedTickets\":5.72,\"AvgWaitTime\":\"00:04:27\",\"WaitingSLACount\":114,\"WaitingSLAPercentage\":85.07,\"AvgServiceTime\":\"00:09:45\",\"ServiceSLACount\":98,\"ServiceSLAPercentage\":73.68,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"21:37:33\",\"MaxFFTime\":\"13:38:38\",\"AvgFFTime\":\"00:09:45\",\"PercentageFFTime\":5.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:53:21\",\"MaxWaitingTime\":\"00:45:42\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":208,\"PercentageIssuedTickets\":8.68,\"ServedTicketsPerCategory\":201,\"PercentageServedTickets\":8.64,\"AvgWaitTime\":\"00:07:46\",\"WaitingSLACount\":101,\"WaitingSLAPercentage\":48.56,\"AvgServiceTime\":\"00:09:45\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":72.64,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":6,\"FFTime\":\"08:40:30\",\"MaxFFTime\":\"00:40:00\",\"AvgFFTime\":\"00:09:45\",\"PercentageFFTime\":8.62,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:09:17\",\"MaxWaitingTime\":\"02:53:44\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.63,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":0.64,\"AvgWaitTime\":\"00:07:47\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":86.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:07:07\",\"MaxFFTime\":\"01:06:07\",\"AvgFFTime\":\"00:04:28\",\"PercentageFFTime\":0.29,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:56:52\",\"MaxWaitingTime\":\"00:32:04\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":676,\"PercentageIssuedTickets\":28.21,\"ServedTicketsPerCategory\":654,\"PercentageServedTickets\":28.10,\"AvgWaitTime\":\"00:04:59\",\"WaitingSLACount\":397,\"WaitingSLAPercentage\":58.73,\"AvgServiceTime\":\"00:12:09\",\"ServiceSLACount\":433,\"ServiceSLAPercentage\":66.21,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.17,\"UnqualifiedTickets\":18,\"FFTime\":\"12:31:09\",\"MaxFFTime\":\"08:42:10\",\"AvgFFTime\":\"00:12:09\",\"PercentageFFTime\":34.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:39:54\",\"MaxWaitingTime\":\"02:00:46\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":1041,\"PercentageIssuedTickets\":43.45,\"ServedTicketsPerCategory\":1009,\"PercentageServedTickets\":43.36,\"AvgWaitTime\":\"00:04:26\",\"WaitingSLACount\":650,\"WaitingSLAPercentage\":62.44,\"AvgServiceTime\":\"00:07:47\",\"ServiceSLACount\":785,\"ServiceSLAPercentage\":77.80,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":32,\"FFTime\":\"10:59:48\",\"MaxFFTime\":\"15:38:08\",\"AvgFFTime\":\"00:07:47\",\"PercentageFFTime\":34.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:40:16\",\"MaxWaitingTime\":\"03:16:19\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2327 / 2396 (97.12%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:51 | SLA: 64.90%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:46 | SLA: 73.14%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.25%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.67,\"AverageWaitingTimePerCategory\":4.30,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":17.94,\"AverageWaitingTimePerCategory\":3.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.76,\"AverageWaitingTimePerCategory\":4.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":9.75,\"AverageWaitingTimePerCategory\":7.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":4.47,\"AverageWaitingTimePerCategory\":7.79,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.16,\"AverageWaitingTimePerCategory\":4.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.79,\"AverageWaitingTimePerCategory\":4.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 5/26/2025 2:41:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:41:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:41:35 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 5/26/2025 2:41:45 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":251,\"PercentageIssuedTickets\":10.48,\"ServedTicketsPerCategory\":246,\"PercentageServedTickets\":10.57,\"AvgWaitTime\":\"00:04:17\",\"WaitingSLACount\":218,\"WaitingSLAPercentage\":86.85,\"AvgServiceTime\":\"00:09:40\",\"ServiceSLACount\":193,\"ServiceSLAPercentage\":78.46,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":4,\"FFTime\":\"15:39:14\",\"MaxFFTime\":\"23:14:58\",\"AvgFFTime\":\"00:09:40\",\"PercentageFFTime\":10.46,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:41:11\",\"MaxWaitingTime\":\"02:42:54\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":71,\"PercentageIssuedTickets\":2.96,\"ServedTicketsPerCategory\":69,\"PercentageServedTickets\":2.97,\"AvgWaitTime\":\"00:03:19\",\"WaitingSLACount\":64,\"WaitingSLAPercentage\":90.14,\"AvgServiceTime\":\"00:17:56\",\"ServiceSLACount\":34,\"ServiceSLAPercentage\":49.28,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"20:37:47\",\"MaxFFTime\":\"17:56:27\",\"AvgFFTime\":\"00:17:56\",\"PercentageFFTime\":5.44,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:48:55\",\"MaxWaitingTime\":\"00:44:50\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":134,\"PercentageIssuedTickets\":5.59,\"ServedTicketsPerCategory\":133,\"PercentageServedTickets\":5.72,\"AvgWaitTime\":\"00:04:27\",\"WaitingSLACount\":114,\"WaitingSLAPercentage\":85.07,\"AvgServiceTime\":\"00:09:45\",\"ServiceSLACount\":98,\"ServiceSLAPercentage\":73.68,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"21:37:33\",\"MaxFFTime\":\"13:38:38\",\"AvgFFTime\":\"00:09:45\",\"PercentageFFTime\":5.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:53:21\",\"MaxWaitingTime\":\"00:45:42\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":208,\"PercentageIssuedTickets\":8.68,\"ServedTicketsPerCategory\":201,\"PercentageServedTickets\":8.64,\"AvgWaitTime\":\"00:07:46\",\"WaitingSLACount\":101,\"WaitingSLAPercentage\":48.56,\"AvgServiceTime\":\"00:09:45\",\"ServiceSLACount\":146,\"ServiceSLAPercentage\":72.64,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":6,\"FFTime\":\"08:40:30\",\"MaxFFTime\":\"00:40:00\",\"AvgFFTime\":\"00:09:45\",\"PercentageFFTime\":8.62,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:09:17\",\"MaxWaitingTime\":\"02:53:44\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":15,\"PercentageIssuedTickets\":0.63,\"ServedTicketsPerCategory\":15,\"PercentageServedTickets\":0.64,\"AvgWaitTime\":\"00:07:47\",\"WaitingSLACount\":11,\"WaitingSLAPercentage\":73.33,\"AvgServiceTime\":\"00:04:28\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":86.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:07:07\",\"MaxFFTime\":\"01:06:07\",\"AvgFFTime\":\"00:04:28\",\"PercentageFFTime\":0.29,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:56:52\",\"MaxWaitingTime\":\"00:32:04\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":676,\"PercentageIssuedTickets\":28.21,\"ServedTicketsPerCategory\":654,\"PercentageServedTickets\":28.10,\"AvgWaitTime\":\"00:04:59\",\"WaitingSLACount\":397,\"WaitingSLAPercentage\":58.73,\"AvgServiceTime\":\"00:12:09\",\"ServiceSLACount\":433,\"ServiceSLAPercentage\":66.21,\"NoShowTickets\":4,\"PercentageNoShowTickets\":0.17,\"UnqualifiedTickets\":18,\"FFTime\":\"12:31:09\",\"MaxFFTime\":\"08:42:10\",\"AvgFFTime\":\"00:12:09\",\"PercentageFFTime\":34.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:39:54\",\"MaxWaitingTime\":\"02:00:46\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":1041,\"PercentageIssuedTickets\":43.45,\"ServedTicketsPerCategory\":1009,\"PercentageServedTickets\":43.36,\"AvgWaitTime\":\"00:04:26\",\"WaitingSLACount\":650,\"WaitingSLAPercentage\":62.44,\"AvgServiceTime\":\"00:07:47\",\"ServiceSLACount\":785,\"ServiceSLAPercentage\":77.80,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":32,\"FFTime\":\"10:59:48\",\"MaxFFTime\":\"15:38:08\",\"AvgFFTime\":\"00:07:47\",\"PercentageFFTime\":34.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:40:16\",\"MaxWaitingTime\":\"03:16:19\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2327 / 2396 (97.12%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:51 | SLA: 64.90%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:46 | SLA: 73.14%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.25%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":9.67,\"AverageWaitingTimePerCategory\":4.30,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":17.94,\"AverageWaitingTimePerCategory\":3.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":9.76,\"AverageWaitingTimePerCategory\":4.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":9.75,\"AverageWaitingTimePerCategory\":7.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":4.47,\"AverageWaitingTimePerCategory\":7.79,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.16,\"AverageWaitingTimePerCategory\":4.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":7.79,\"AverageWaitingTimePerCategory\":4.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 5/26/2025 2:42:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:42:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:43:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 2:43:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 2:43:22 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-01-01 fto: 2025-03-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Matter Codes Detail rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 5/26/2025 2:44:32 PM | Response Sent => {"reportName":"Matter Codes Detail","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category/Matter Codes\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg. Per Transact\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA % Per Transac\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA # Per Transac\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Transaction(s) #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Transaction(s) %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"ProcessingTimeTransactions\",\"colText\":\"Processing Time Transactions\"}]","reportBody":"[{\"CategoryName\":\"\\u003cstrong\\u003eCASH\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:04:17\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e86.85\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e218\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:09:40\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e78.46\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e246\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e246\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e10.56\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID Fine\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Retyping\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:03:18\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"275\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"3.05\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emplymnt Lettr Attst\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:02:32\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"605\",\"ServedTicketsPerCategory\":\"121\",\"PercentageServedTickets\":\"6.70\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Contrctr Reg Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Design Rview Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:03:52\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"330\",\"ServedTicketsPerCategory\":\"66\",\"PercentageServedTickets\":\"3.66\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Ext Wayfndng Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng FitOut Fees\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Gen Fee Inquiry\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Isolatn Tag Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:11:09\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"275\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"3.05\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Modification Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Renewals Fees\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Work permit Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:04:22\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"4290\",\"ServedTicketsPerCategory\":\"858\",\"PercentageServedTickets\":\"47.53\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Exit Guarnte Deposit\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General Fees Inquiry\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Immigration Printout\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Genral Fee Inq\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Intrnl Wyfndng\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng New Renewal\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"01:27:32\",\"ServiceSLAPercentage\":\"48.67\",\"ServiceSLACount\":\"55\",\"ServedTicketsPerCategory\":\"113\",\"PercentageServedTickets\":\"6.26\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng NOC Aprovl fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Occpationl Lic\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Resrvation Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Securty Depost\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Medicl Srvics Upgrde\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:02:26\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"660\",\"ServedTicketsPerCategory\":\"132\",\"PercentageServedTickets\":\"7.31\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parking Gen Fee Inq\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Lost Damagd\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Mnual Collctn\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng New Renewal\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Payment Follow Up\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL AOA Fees\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Director\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Manager\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL DeRegstratn fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL General Fees Inq\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Initial App Fees\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Issuance\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse New Renwl\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Change\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA and AOA Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA Fees\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Activity Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Permit Fees\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Urgent Visa Stamping\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Application Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:08:21\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"275\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"3.05\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"00:34:43\",\"ServiceSLAPercentage\":\"334.29\",\"ServiceSLACount\":\"1170\",\"ServedTicketsPerCategory\":\"350\",\"PercentageServedTickets\":\"19.39\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:04:17\",\"WaitingSLAPercentage\":\"86.85\",\"WaitingSLACount\":\"218\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\"\\u003cstrong\\u003eCASHIER\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eCHEQUE\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:03:19\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e90.14\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e64\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:17:40\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e48.57\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e70\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e70\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e3.01\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID Fine\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Retyping\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emplymnt Lettr Attst\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Contrctr Reg Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Design Rview Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Ext Wayfndng Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng FitOut Fees\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Gen Fee Inquiry\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Isolatn Tag Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Modification Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Renewals Fees\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Work permit Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"00:17:51\",\"ServiceSLAPercentage\":\"302.40\",\"ServiceSLACount\":\"505\",\"ServedTicketsPerCategory\":\"167\",\"PercentageServedTickets\":\"32.55\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Exit Guarnte Deposit\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General Fees Inquiry\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Immigration Printout\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Genral Fee Inq\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Intrnl Wyfndng\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng New Renewal\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng NOC Aprovl fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Occpationl Lic\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Resrvation Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Securty Depost\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Medicl Srvics Upgrde\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parking Gen Fee Inq\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Lost Damagd\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Mnual Collctn\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng New Renewal\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Payment Follow Up\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL AOA Fees\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Director\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Manager\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL DeRegstratn fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL General Fees Inq\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Initial App Fees\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Issuance\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse New Renwl\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"00:28:07\",\"ServiceSLAPercentage\":\"0.00\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"159\",\"PercentageServedTickets\":\"30.99\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Change\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA and AOA Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA Fees\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Activity Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Permit Fees\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Urgent Visa Stamping\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Application Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"00:08:38\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"935\",\"ServedTicketsPerCategory\":\"187\",\"PercentageServedTickets\":\"36.45\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:03:19\",\"WaitingSLAPercentage\":\"90.14\",\"WaitingSLACount\":\"64\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\"\\u003cstrong\\u003eCREDIT CARD\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:04:27\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e85.07\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e114\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:09:40\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e73.13\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e134\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e134\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e5.75\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID Fine\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Retyping\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emplymnt Lettr Attst\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"00:15:10\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"935\",\"ServedTicketsPerCategory\":\"187\",\"PercentageServedTickets\":\"32.24\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Contrctr Reg Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Design Rview Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Ext Wayfndng Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng FitOut Fees\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"00:03:31\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"290\",\"ServedTicketsPerCategory\":\"58\",\"PercentageServedTickets\":\"10.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Gen Fee Inquiry\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Isolatn Tag Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Modification Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Renewals Fees\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Work permit Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"00:21:06\",\"ServiceSLAPercentage\":\"163.69\",\"ServiceSLACount\":\"275\",\"ServedTicketsPerCategory\":\"168\",\"PercentageServedTickets\":\"28.97\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Exit Guarnte Deposit\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General Fees Inquiry\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Immigration Printout\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Genral Fee Inq\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Intrnl Wyfndng\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng New Renewal\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng NOC Aprovl fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Occpationl Lic\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Resrvation Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Securty Depost\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Medicl Srvics Upgrde\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parking Gen Fee Inq\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Lost Damagd\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Mnual Collctn\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng New Renewal\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Payment Follow Up\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL AOA Fees\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Director\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Manager\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL DeRegstratn fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL General Fees Inq\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Initial App Fees\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Issuance\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse New Renwl\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Change\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA and AOA Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA Fees\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Activity Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Permit Fees\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Urgent Visa Stamping\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"00:08:47\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"505\",\"ServedTicketsPerCategory\":\"101\",\"PercentageServedTickets\":\"17.41\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Application Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"00:04:14\",\"ServiceSLAPercentage\":\"500.00\",\"ServiceSLACount\":\"330\",\"ServedTicketsPerCategory\":\"66\",\"PercentageServedTickets\":\"11.38\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:04:27\",\"WaitingSLAPercentage\":\"85.07\",\"WaitingSLACount\":\"114\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\"\\u003cstrong\\u003eCUSTOMER SERVICES\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:07:46\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e48.56\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e101\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:09:45\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e72.64\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e201\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e201\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e8.63\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;C37 Prvt Med Wrkspac\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS Society\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS DHCA\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS Leasing Inquiries\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS Parking Services\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;DeReg by Authority\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;DHCC Cmpny Contnutn \",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Gen Reg Inquiry\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"00:03:12\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"1100\",\"ServedTicketsPerCategory\":\"550\",\"PercentageServedTickets\":\"57.83\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General DHCA Inquiry\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Helthcare Regulation\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Locatn RmveDownsize\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Masaar Tech Support\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Massar Gen Support\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS Amalgamation\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS Amend MOA AOA \",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS Location Change\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS ReDomiciliation\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Redction Share Cpitl\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Reissu MOA AOA Doc\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Amend Company\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Aply Cmrcial Lic\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"00:08:29\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"444\",\"ServedTicketsPerCategory\":\"222\",\"PercentageServedTickets\":\"23.34\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Branch to LLC\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Director\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"00:10:53\",\"ServiceSLAPercentage\":\"700.00\",\"ServiceSLACount\":\"385\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"5.78\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Manager\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change of Bank\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Chng Fnancl Year\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Cmpny Name chnge\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"00:05:34\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"248\",\"ServedTicketsPerCategory\":\"124\",\"PercentageServedTickets\":\"13.04\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Comercial Permit\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL DeReg by Company\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Doc Attestation\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Request\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Upsizng\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Cpitl Incr\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL UBO\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:07:46\",\"WaitingSLAPercentage\":\"48.56\",\"WaitingSLACount\":\"101\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\"\\u003cstrong\\u003eNOT APPLICABLE\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:07:47\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e73.33\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e11\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:04:28\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e86.67\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e15\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e15\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.64\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID Fine\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Retyping\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emplymnt Lettr Attst\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Contrctr Reg Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Design Rview Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Ext Wayfndng Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng FitOut Fees\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Gen Fee Inquiry\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Isolatn Tag Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Modification Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Renewals Fees\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Work permit Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General Fees Inquiry\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Immigration Printout\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Genral Fee Inq\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Intrnl Wyfndng\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng New Renewal\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"00:08:42\",\"ServiceSLAPercentage\":\"400.00\",\"ServiceSLACount\":\"220\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"100.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng NOC Aprovl fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Occpationl Lic\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Resrvation Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Securty Depost\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Medicl Srvics Upgrde\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parking Gen Fee Inq\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Lost Damagd\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Mnual Collctn\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng New Renewal\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Payment Follow Up\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL AOA Fees\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Director\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Manager\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL DeRegstratn fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL General Fees Inq\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Initial App Fees\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Issuance\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse New Renwl\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Change\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA and AOA Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA Fees\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Activity Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Permit Fees\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Urgent Visa Stamping\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Application Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:07:47\",\"WaitingSLAPercentage\":\"73.33\",\"WaitingSLACount\":\"11\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\"\\u003cstrong\\u003eREG AND LICENSING\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:04:59\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e58.73\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e397\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:12:10\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e66.16\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e653\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e653\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e28.04\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;C37 Prvt Med Wrkspac\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS Society\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS DHCA\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS Leasing Inquiries\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;CS Parking Services\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;DeReg by Authority\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;DHCC Cmpny Contnutn \",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Gen Reg Inquiry\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:06:31\",\"ServiceSLAPercentage\":\"196.22\",\"ServiceSLACount\":\"6024\",\"ServedTicketsPerCategory\":\"3070\",\"PercentageServedTickets\":\"72.87\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General DHCA Inquiry\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:04:32\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"132\",\"ServedTicketsPerCategory\":\"66\",\"PercentageServedTickets\":\"1.57\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Helthcare Regulation\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Locatn RmveDownsize\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Masaar Tech Support\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Massar Gen Support\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:13:36\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"110\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"1.31\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS Amalgamation\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS Amend MOA AOA \",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS Location Change\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;MS ReDomiciliation\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Redction Share Cpitl\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Reissu MOA AOA Doc\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Amend Company\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:40:11\",\"ServiceSLAPercentage\":\"93.55\",\"ServiceSLACount\":\"116\",\"ServedTicketsPerCategory\":\"124\",\"PercentageServedTickets\":\"2.94\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Aply Cmrcial Lic\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:17:51\",\"ServiceSLAPercentage\":\"171.50\",\"ServiceSLACount\":\"698\",\"ServedTicketsPerCategory\":\"407\",\"PercentageServedTickets\":\"9.66\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Branch to LLC\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:35:28\",\"ServiceSLAPercentage\":\"0.00\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"1.31\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Director\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Manager\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:05:27\",\"ServiceSLAPercentage\":\"700.00\",\"ServiceSLACount\":\"707\",\"ServedTicketsPerCategory\":\"101\",\"PercentageServedTickets\":\"2.40\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change of Bank\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Chng Fnancl Year\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Cmpny Name chnge\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:21:12\",\"ServiceSLAPercentage\":\"129.49\",\"ServiceSLACount\":\"202\",\"ServedTicketsPerCategory\":\"156\",\"PercentageServedTickets\":\"3.70\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Comercial Permit\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:00:07\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"110\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"1.31\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL DeReg by Company\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Doc Attestation\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Request\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:03:44\",\"ServiceSLAPercentage\":\"700.00\",\"ServiceSLACount\":\"406\",\"ServedTicketsPerCategory\":\"58\",\"PercentageServedTickets\":\"1.38\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Upsizng\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Cpitl Incr\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"00:13:40\",\"ServiceSLAPercentage\":\"200.00\",\"ServiceSLACount\":\"132\",\"ServedTicketsPerCategory\":\"66\",\"PercentageServedTickets\":\"1.57\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL UBO\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:04:59\",\"WaitingSLAPercentage\":\"58.73\",\"WaitingSLACount\":\"397\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\"\\u003cstrong\\u003eTECHNICAL ASSISTANCE\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":null,\"ServedTicketsPerCategory\":null,\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e-\\u003c/strong\\u003e\"},{\"CategoryName\":\"\\u003cstrong\\u003eVISA MEDICAL SERVICE\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:04:26\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e62.44\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e650\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:07:46\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e77.82\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e1010\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e1010\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e43.37\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Access Card Cancel\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:10:07\",\"ServiceSLAPercentage\":\"0.00\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"55\",\"PercentageServedTickets\":\"0.96\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Access Card Issuance\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Access Card Renewal\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Atst Emplymnt Cntrct\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Case Inquiry\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID FollowUp\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Inquiry\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Renewal\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:03:55\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"101\",\"ServedTicketsPerCategory\":\"101\",\"PercentageServedTickets\":\"1.76\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Employment Cert Req\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Est Card Cancelation\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Est Card Correction \",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Est Card Issuance\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Est Card Renewal\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Gen Medical Services\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General Inquiry\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Handover of Passport\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;ID Card Cancelation\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:00:47\",\"ServiceSLAPercentage\":\"100.00\",\"ServiceSLACount\":\"66\",\"ServedTicketsPerCategory\":\"66\",\"PercentageServedTickets\":\"1.15\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;ID Card Issuance\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:05:41\",\"ServiceSLAPercentage\":\"50.00\",\"ServiceSLACount\":\"101\",\"ServedTicketsPerCategory\":\"202\",\"PercentageServedTickets\":\"3.52\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;ID Card Renewal\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:13:08\",\"ServiceSLAPercentage\":\"50.00\",\"ServiceSLACount\":\"101\",\"ServedTicketsPerCategory\":\"202\",\"PercentageServedTickets\":\"3.52\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;PO Box Cancelation\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;PO Box Issuance\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;PO Box Renewal\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Salary Cert Req\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa App FollowUp\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Inquiry\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:04:54\",\"ServiceSLAPercentage\":\"87.00\",\"ServiceSLACount\":\"810\",\"ServedTicketsPerCategory\":\"931\",\"PercentageServedTickets\":\"16.23\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Masaar Support\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:06:57\",\"ServiceSLAPercentage\":\"74.22\",\"ServiceSLACount\":\"190\",\"ServedTicketsPerCategory\":\"256\",\"PercentageServedTickets\":\"4.46\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Renewal\",\"AvgWaitTime\":\"00:04:26\",\"WaitingSLAPercentage\":\"62.44\",\"WaitingSLACount\":\"650\",\"AvgServiceTime\":\"00:06:36\",\"ServiceSLAPercentage\":\"55.06\",\"ServiceSLACount\":\"2160\",\"ServedTicketsPerCategory\":\"3923\",\"PercentageServedTickets\":\"68.39\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\"\\u003cstrong\\u003eWIRE TRANSFER\\u003c/strong\\u003e\",\"AvgWaitTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"WaitingSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"WaitingSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"AvgServiceTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"ServiceSLAPercentage\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ServiceSLACount\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"ServedTicketsPerCategory\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\",\"PercentageServedTickets\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"MaxProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"AvgProcessingTime\":\"\\u003cstrong\\u003e00:00:00\\u003c/strong\\u003e\",\"PercentageProcessingTime\":\"\\u003cstrong\\u003e0.00\\u003c/strong\\u003e\",\"ProcessingTimeTransactions\":\"\\u003cstrong\\u003e0\\u003c/strong\\u003e\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Complaints\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emirates ID Fine\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;EmiratesID Retyping\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Emplymnt Lettr Attst\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Contrctr Reg Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Design Rview Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Ext Wayfndng Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng FitOut Fees\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Gen Fee Inquiry\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Isolatn Tag Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Modification Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Renewals Fees\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Eng Work permit Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Exit Guarnte Deposit\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;General Fees Inquiry\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Immigration Printout\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Genral Fee Inq\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Intrnl Wyfndng\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng New Renewal\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng NOC Aprovl fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Occpationl Lic\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Resrvation Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Lesng Securty Depost\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Medicl Srvics Upgrde\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parking Gen Fee Inq\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Lost Damagd\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng Mnual Collctn\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Parkng New Renewal\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Payment Follow Up\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL AOA Fees\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Director\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Change Manager\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL DeRegstratn fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL General Fees Inq\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Initial App Fees\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Letter Issuance\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse New Renwl\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Licnse Rnstatmnt\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Location Change\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA and AOA Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL MOA Fees\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Activity Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL New Permit Fees\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Notarization Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;RL Share Capitl Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Suggestions\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Urgent Visa Stamping\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Application Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Cancelation Fee\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa Fine\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;Visa TopUp Fees\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Deposit\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa File Open\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"},{\"CategoryName\":\". \\u0026nbsp;\\u0026nbsp;\\u0026nbsp;\\u0026nbsp;VisitVisa Imigration\",\"AvgWaitTime\":\"00:00:00\",\"WaitingSLAPercentage\":\"0.00\",\"WaitingSLACount\":\"0\",\"AvgServiceTime\":\"0\",\"ServiceSLAPercentage\":\"0\",\"ServiceSLACount\":\"0\",\"ServedTicketsPerCategory\":\"0\",\"PercentageServedTickets\":\"0\",\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"ProcessingTimeTransactions\":\"0\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"","graphName":"","graphData":"","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 5/26/2025 4:03:33 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:03:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:03:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/26/2025 4:03:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/26/2025 4:03:36 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 4:03:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 4:03:36 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:03:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:03:37 PM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/26/2025 4:03:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/26/2025 4:03:38 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:03:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:04:38 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:04:38 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:05:39 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:05:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:06:39 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:06:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:07:39 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:07:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:08:39 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:08:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:10:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:10:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:11:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:11:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:12:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:12:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:13:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:13:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:14:21 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:14:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:15:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:15:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:16:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:16:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:17:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:17:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:18:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:18:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:19:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:19:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:20:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:20:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:21:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:21:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:22:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:22:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:23:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:23:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:24:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:24:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:25:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:25:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:26:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:26:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:27:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:27:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:28:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:28:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:29:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:29:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:30:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:30:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:31:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:31:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:32:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:32:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:33:19 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:33:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 4:34:20 PM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-26 fto: 2025-05-26 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/26/2025 4:34:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/26/2025 11:40:39 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 31.215.32.240 5/26/2025 11:40:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 31.215.32.240 5/26/2025 11:40:39 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.32.240 5/26/2025 11:40:39 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 31.215.32.240 5/26/2025 11:40:41 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 31.215.32.240 5/26/2025 11:40:41 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 31.215.32.240