5/28/2025 8:21:44 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 5/28/2025 8:21:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 5/28/2025 8:21:44 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/28/2025 8:21:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/28/2025 8:21:44 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 5/28/2025 8:21:44 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 5/28/2025 8:21:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:21:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:21:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:21:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:22:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:22:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:23:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:23:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:24:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:24:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:25:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.158 5/28/2025 8:25:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.158 5/28/2025 8:25:29 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/28/2025 8:25:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/28/2025 8:25:30 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:25:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:25:31 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:25:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:25:31 AM | Request Received getDashboardList=> userId: 135, languageCode:En | Client IP: 5.195.105.158 5/28/2025 8:25:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":146,"UserId":135,"DashboardName":"test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1705473598343)\/","DashboardCreatedTime":"\/Date(1705473598343)\/"},{"DashboardID":147,"UserId":135,"DashboardName":"2024","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1707204414453)\/","DashboardCreatedTime":"\/Date(1707204414453)\/"},{"DashboardID":134,"UserId":135,"DashboardName":"ch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1685781982407)\/","DashboardCreatedTime":"\/Date(1685781982407)\/"}] | Client IP: 5.195.105.158 5/28/2025 8:25:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:25:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:26:32 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:26:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:26:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:26:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:27:32 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:27:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:27:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:27:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:28:32 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:28:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:28:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:28:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:29:33 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:29:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:29:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:29:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:30:33 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:30:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:30:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:30:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:31:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:31:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:32:17 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:32:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:32:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:32:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:33:16 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:33:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:33:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:33:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:34:17 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:34:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:34:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:34:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:35:16 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:35:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:35:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:35:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:36:16 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:36:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:36:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:36:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:37:16 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:37:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:37:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:37:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:38:17 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:38:17 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:38:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:38:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:39:16 AM | Request Received getDashboardData=> fid: 74| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.158 5/28/2025 8:39:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.158 5/28/2025 8:39:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:39:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:40:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:40:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:41:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:41:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:42:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:42:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:43:34 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/28/2025 8:43:34 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 8:43:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 8:43:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/28/2025 8:43:34 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 8:43:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 8:43:38 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 8:43:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 8:43:38 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 8:43:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 8:43:43 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 8:43:43 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 8:43:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:43:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:44:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:44:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:45:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:45:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:46:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:46:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:47:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:47:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:48:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:48:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:49:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:49:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:50:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:50:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:51:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:51:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:52:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:52:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:53:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:53:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:54:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:54:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:55:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:55:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:56:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:56:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:57:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:57:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:58:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:58:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 8:59:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 8:59:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:00:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:00:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:01:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:01:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:02:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:02:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:03:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:03:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:03:56 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:03:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 9:03:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:03:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/28/2025 9:03:57 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/28/2025 9:03:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:03:57 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:03:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 9:03:59 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/28/2025 9:03:59 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:04:00 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:04:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 9:04:01 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 9:04:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:04:08 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 9:04:08 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:04:46 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:04:46 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:05:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:05:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:06:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:06:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:07:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:07:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:08:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:08:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:09:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:09:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:10:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:10:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:11:45 AM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 5/28/2025 9:11:45 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 5/28/2025 9:35:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:35:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/28/2025 9:35:47 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:35:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 9:35:47 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:35:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 9:35:48 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/28/2025 9:35:48 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:35:49 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/28/2025 9:35:49 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:35:52 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 9:35:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 9:35:52 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 9:35:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:36:21 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 9:36:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:36:22 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 9:36:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 9:36:30 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 9:36:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 11:01:17 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 11:01:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 11:01:18 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 11:01:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 11:01:18 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.105.118 5/28/2025 11:01:18 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.105.118 5/28/2025 11:01:20 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.105.118 5/28/2025 11:01:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 11:01:21 AM | Request Received getDashboardList=> userId: 185, languageCode:En | Client IP: 5.195.105.118 5/28/2025 11:01:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.105.118 5/28/2025 11:01:22 AM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 11:01:22 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 11:01:27 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 11:01:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 11:01:27 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 11:01:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 11:01:51 AM | Request Received getDashboardData=> fid: 73|115| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.105.118 5/28/2025 11:01:51 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.105.118 5/28/2025 11:44:19 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 3.23.49.30 5/28/2025 11:44:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 3.23.49.30 5/28/2025 11:44:25 AM | Request Received onLoginClick=> userName: R | Client IP: 3.23.49.30 5/28/2025 11:44:25 AM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"R","Password":"iF+Wf2NmpHE=","tokenKey":"FEQ5XGFD3L"} | Client IP: 3.23.49.30 5/28/2025 11:44:25 AM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 3.23.49.30 5/28/2025 11:44:27 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 3.23.49.30 5/28/2025 11:44:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 5/28/2025 11:44:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 3.23.49.30 5/28/2025 11:44:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 3.23.49.30 5/28/2025 11:44:30 AM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-05-28 fto: 2025-05-28 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 3.23.49.30 5/28/2025 11:44:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 5/28/2025 11:44:33 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 3.23.49.30 5/28/2025 11:44:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":154,"UserId":118,"DashboardName":"Oneic","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724135734650)\/","DashboardCreatedTime":"\/Date(1724135734650)\/"},{"DashboardID":156,"UserId":118,"DashboardName":"OmanDB","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1727858828397)\/","DashboardCreatedTime":"\/Date(1727858828397)\/"},{"DashboardID":158,"UserId":118,"DashboardName":"sudatel","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1728634552650)\/","DashboardCreatedTime":"\/Date(1728634552650)\/"},{"DashboardID":165,"UserId":118,"DashboardName":"TestDBDHAM","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745321405083)\/","DashboardCreatedTime":"\/Date(1745321405083)\/"},{"DashboardID":166,"UserId":118,"DashboardName":"RAK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1746430519430)\/","DashboardCreatedTime":"\/Date(1746430519430)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":135,"UserId":118,"DashboardName":"Addc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1690191557510)\/","DashboardCreatedTime":"\/Date(1690191557510)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"},{"DashboardID":131,"UserId":118,"DashboardName":"Emicoool","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681197935280)\/","DashboardCreatedTime":"\/Date(1681197935280)\/"},{"DashboardID":132,"UserId":118,"DashboardName":"AUS","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1684744884627)\/","DashboardCreatedTime":"\/Date(1684744884627)\/"},{"DashboardID":155,"UserId":118,"DashboardName":"Oniec_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724136005830)\/","DashboardCreatedTime":"\/Date(1724136005830)\/"},{"DashboardID":157,"UserId":118,"DashboardName":"HBTF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1727956980180)\/","DashboardCreatedTime":"\/Date(1727956980180)\/"},{"DashboardID":140,"UserId":118,"DashboardName":"TestDham","DashboardSt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| Client IP: 3.23.49.30 5/28/2025 11:44:33 AM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 3.23.49.30 5/28/2025 11:44:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 3.23.49.30 5/28/2025 11:44:35 AM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-05-28 fto: 2025-05-28 fOtherParameters: category:RE1-1st Floor Reception|SEM-1st Semester Student|RE1-2nd Floor Reception|RE3-3rd Floor Reception|RE4-4th Floor Reception|AS6-Accessories|NTT-Agriculture and Park|NWW-Agriculture Services|OCC-Alarm Systems|TIC-AMC Safety Systems|AP1-Appointment|APT-Appointment|QU2-Appointment|RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|NAA-ARAMEX|ATB-Arb Training Auto|ATM-Arb Training Manual|NAA-Archive Dept Servc|ARC-Archiving|AST-Assessment Test|ASY-Assessment Yard|CLR-Attestation Clear|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|CHL-Bahrain Chamber|NFF-Bailiff|BCO-BLOOD 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Time\",\"colValue\":\"Avg.: 00:04:20 | SLA: 86.50%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly People\",\"AverageServiceTimePerCategory\":0.03,\"AverageWaitingTimePerCategory\":60.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REGISTRATION BLDG 1\",\"AverageServiceTimePerCategory\":0.07,\"AverageWaitingTimePerCategory\":127.22,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REBOOKING BLDG 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{"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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