6/24/2025 6:04:01 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 17.241.219.241
6/24/2025 6:04:02 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 17.241.219.241
6/24/2025 9:34:57 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 9:34:57 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
6/24/2025 9:35:01 AM | Request Received onLoginClick=> userName: Enoch.fresnell | Client IP: 5.195.225.41
6/24/2025 9:35:01 AM | Response Sent => {"Result":"0","UserID":"44","UserRoleID":"3","UserLevelID":"14-R","UserName":"Enoch.fresnell","Password":"h/HkzblpHKs=","tokenKey":"9OC0JA5KDV"} | Client IP: 5.195.225.41
6/24/2025 9:35:01 AM | Request Received getUserModuleRights=> branchId:0userId: 44 | Client IP: 5.195.225.41
6/24/2025 9:35:03 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 9:35:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
6/24/2025 9:35:03 AM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 9:35:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 9:35:03 AM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 9:35:03 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 9:35:12 AM | Request Received getReportData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 9:35:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 9:35:19 AM | Request Received getReportData=> fid: 148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 9:35:19 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 9:35:31 AM | Request Received getReportData=> fid: 148| ftype:  ffrom: 2025-06-16 fto: 2025-06-23 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 9:35:49 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 9:36:23 AM | Request Received getReportData=> fid: 148| ftype:  ffrom: 2025-06-16 fto: 2025-06-23 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 9:36:39 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 11:49:56 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 94.200.180.122
6/24/2025 11:49:56 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 94.200.180.122
6/24/2025 12:11:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 12:11:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
6/24/2025 12:11:34 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 12:11:34 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 12:11:36 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 12:11:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 12:11:36 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 12:11:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 12:11:37 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 12:11:37 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 12:11:43 PM | Request Received getReportData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 12:11:43 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Assessment Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Assessment Yard\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Arb Training Auto\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Automatic 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6/24/2025 12:12:01 PM | Request Received getReportData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
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6/24/2025 12:12:55 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment Yard|CAS-Cashier|CLR-Clearance|CLC-Clearance Corporate|CLN-Clearance Normal|CLR-Clerance|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|EPA-EDI Parking Assess|EPA-EDI Parking Test|ENT-Eng Training Auto|ETM-Eng Training Manual|REG-English Registration|ENT-English Training Aut|ETM-English Training Man|EVT-Evaluation Test|ETY-EYE TEST|EYE-Eye Test|FLO-File Opening|FLR-File Renewal|FRC-Friday Class|HEB-Heavy Bus|HBN-Heavy Light Bus|LLR-Heavy Light Forklift|HET-Heavy Truck|HTN-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LIC-License Issue|LAM-LMV ARB AUTO MANUAL|LMV-LMV Auto|ATC-LMV Automatic Course|COS-LMV Coorporate Taxi |FWC-LMV Friday Weekend|LMA-LMV Manual|NCO-LMV Night Course|SRE-LMV Shift or Regular|LPR-LP Renewal|MAL-Manual All|MOC-Mock Test|MOT-Mock Test|MRA-MOT Regular|MOB-Motorbike|NFO-New File Opening|NIC-Night Class|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 12:13:14 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes 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79.90%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | SLA: 98.93%\"},{\"colName\":\"Ausente\",\"colValue\":\"598 (4.83%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.71,\"AverageWaitingTimePerCategory\":3.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":5.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.47,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":13.81,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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6/24/2025 12:14:10 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 12:14:28 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":592,\"PercentageIssuedTickets\":4.78,\"ServedTicketsPerCategory\":590,\"PercentageServedTickets\":5.03,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":93.92,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"02:41:27\",\"MaxFFTime\":\"04:08:44\",\"AvgFFTime\":\"00:02:42\",\"PercentageFFTime\":2.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:10:02\",\"MaxWaitingTime\":\"00:35:14\"},{\"CategoryName\":\"Corporate 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Booki\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:05\",\"MaxFFTime\":\"00:00:05\",\"AvgFFTime\":\"00:00:05\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:05\",\"MaxWaitingTime\":\"00:00:05\"},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":2123,\"PercentageIssuedTickets\":17.16,\"ServedTicketsPerCategory\":1871,\"PercentageServedTickets\":15.97,\"AvgWaitTime\":\"00:06:54\",\"WaitingSLACount\":1412,\"WaitingSLAPercentage\":66.51,\"AvgServiceTime\":\"00:03:43\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":99.84,\"NoShowTickets\":248,\"PercentageNoShowTickets\":2.00,\"UnqualifiedTickets\":4,\"FFTime\":\"20:01:02\",\"MaxFFTime\":\"09:14:17\",\"AvgFFTime\":\"00:03:43\",\"PercentageFFTime\":11.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:43:11\",\"MaxWaitingTime\":\"01:20:11\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"11718 / 12373 (94.71%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:08 | SLA: 79.90%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | SLA: 98.93%\"},{\"colName\":\"Ausente\",\"colValue\":\"598 (4.83%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.71,\"AverageWaitingTimePerCategory\":3.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":5.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.47,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":13.81,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":1.46,\"AverageWaitingTimePerCategory\":4.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.56,\"AverageWaitingTimePerCategory\":4.22,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":14.07,\"AverageWaitingTimePerCategory\":6.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.24,\"AverageWaitingTimePerCategory\":5.37,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":5.29,\"AverageWaitingTimePerCategory\":5.66,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":9.54,\"AverageWaitingTimePerCategory\":4.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.72,\"AverageWaitingTimePerCategory\":6.90,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:18:20 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:18:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
6/24/2025 1:18:30 PM | Request Received onLoginClick=> userName: Enoch.fresnell | Client IP: 5.195.225.41
6/24/2025 1:18:30 PM | Response Sent => {"Result":"0","UserID":"44","UserRoleID":"3","UserLevelID":"14-R","UserName":"Enoch.fresnell","Password":"h/HkzblpHKs=","tokenKey":"X3EXS4V9Z6"} | Client IP: 5.195.225.41
6/24/2025 1:18:30 PM | Request Received getUserModuleRights=> branchId:0userId: 44 | Client IP: 5.195.225.41
6/24/2025 1:18:32 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:18:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 1:18:32 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:18:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 1:18:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:18:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
6/24/2025 1:18:33 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:18:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:18:36 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:18:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:18:51 PM | Request Received getDashboardData=> fid: 148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:18:51 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:19:15 PM | Request Received getReportData=> fid: 148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 fOtherParameters: category:AST-Assessment Test|ASY-Assessment Yard|CLC-Clearance Corporate|CLN-Clearance Normal|ETY-Eye Test|LIC-License Issue|MOC-Mock Test|PAC-Payment Corporate|PYN-Payment Normal|RAG-Registration Arabic|REG-Registration English|RUG-Registration Urdu|ROT-Road Test|RTA-RTA Services|RYS-RTA Smart Yard Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:19:15 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Assessment Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Assessment Yard\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Clearance Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Clearance Normal\",\"IssuedTicketsPerCategory\":5,\"PercentageIssuedTickets\":13.51,\"ServedTicketsPerCategory\":5,\"PercentageServedTickets\":16.13,\"AvgWaitTime\":\"00:01:20\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:40\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:08:24\",\"MaxFFTime\":\"00:02:54\",\"AvgFFTime\":\"00:01:40\",\"PercentageFFTime\":4.87,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:06:44\",\"MaxWaitingTime\":\"00:02:50\"},{\"CategoryName\":\"Eye Test\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":8.11,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":9.68,\"AvgWaitTime\":\"00:07:34\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:01:50\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:05:32\",\"MaxFFTime\":\"00:05:28\",\"AvgFFTime\":\"00:01:50\",\"PercentageFFTime\":3.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:22:43\",\"MaxWaitingTime\":\"00:15:54\"},{\"CategoryName\":\"License Issue\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Training LMV\",\"IssuedTicketsPerCategory\":18,\"PercentageIssuedTickets\":48.65,\"ServedTicketsPerCategory\":16,\"PercentageServedTickets\":51.61,\"AvgWaitTime\":\"00:02:12\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":72.22,\"AvgServiceTime\":\"00:03:59\",\"ServiceSLACount\":11,\"ServiceSLAPercentage\":68.75,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"01:03:58\",\"MaxFFTime\":\"00:11:04\",\"AvgFFTime\":\"00:03:59\",\"PercentageFFTime\":37.11,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:35:12\",\"MaxWaitingTime\":\"00:11:08\"},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Training MOT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment Normal\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":8.11,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":9.68,\"AvgWaitTime\":\"00:01:59\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:12:27\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:37:21\",\"MaxFFTime\":\"00:36:58\",\"AvgFFTime\":\"00:12:27\",\"PercentageFFTime\":21.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:05:58\",\"MaxWaitingTime\":\"00:04:04\"},{\"CategoryName\":\"Registration Arabic\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":2.70,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":3.23,\"AvgWaitTime\":\"00:00:08\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:21:26\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:26\",\"MaxFFTime\":\"00:21:26\",\"AvgFFTime\":\"00:21:26\",\"PercentageFFTime\":12.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:08\",\"MaxWaitingTime\":\"00:00:08\"},{\"CategoryName\":\"Registration English\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Road Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":8.11,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":3.23,\"AvgWaitTime\":\"00:00:18\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:14:32\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":5.41,\"UnqualifiedTickets\":0,\"FFTime\":\"00:14:32\",\"MaxFFTime\":\"00:14:32\",\"AvgFFTime\":\"00:14:32\",\"PercentageFFTime\":8.43,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:56\",\"MaxWaitingTime\":\"00:00:20\"},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":5.41,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":6.45,\"AvgWaitTime\":\"00:02:03\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:10:35\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:21:10\",\"MaxFFTime\":\"00:12:56\",\"AvgFFTime\":\"00:10:35\",\"PercentageFFTime\":12.28,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:04:06\",\"MaxWaitingTime\":\"00:03:44\"},{\"CategoryName\":\"RTA Smart Yard Test\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":5.41,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Theory Test\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"31 / 37 (83.78%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:02:17 | SLA: 70.27%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:33 | SLA: 64.52%\"},{\"colName\":\"Ausente\",\"colValue\":\"2 (5.41%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Assessment Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Assessment Yard\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Clearance Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Clearance Normal\",\"AverageServiceTimePerCategory\":1.68,\"AverageWaitingTimePerCategory\":1.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":1.84,\"AverageWaitingTimePerCategory\":7.57,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"License Issue\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Training LMV\",\"AverageServiceTimePerCategory\":4.00,\"AverageWaitingTimePerCategory\":2.20,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Training MOT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment Normal\",\"AverageServiceTimePerCategory\":12.45,\"AverageWaitingTimePerCategory\":1.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arabic\",\"AverageServiceTimePerCategory\":21.43,\"AverageWaitingTimePerCategory\":0.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration English\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Road Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":14.53,\"AverageWaitingTimePerCategory\":0.31,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":10.58,\"AverageWaitingTimePerCategory\":2.05,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Smart Yard Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Theory Test\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:26:59 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:26:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 1:27:00 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:27:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 1:27:00 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:27:00 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
6/24/2025 1:27:01 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:27:01 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:27:04 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:27:04 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:27:09 PM | Request Received getDashboardData=> fid: 148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:27:09 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:27:19 PM | Request Received getDashboardData=> fid: 148| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:28:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:28:26 PM | Request Received getDashboardData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:29:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:35:00 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:35:18 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":592,\"PercentageIssuedTickets\":4.78,\"ServedTicketsPerCategory\":590,\"PercentageServedTickets\":5.03,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":93.92,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"02:41:27\",\"MaxFFTime\":\"04:08:44\",\"AvgFFTime\":\"00:02:42\",\"PercentageFFTime\":2.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:10:02\",\"MaxWaitingTime\":\"00:35:14\"},{\"CategoryName\":\"Corporate Clearance\",\"IssuedTicketsPerCategory\":621,\"PercentageIssuedTickets\":5.02,\"ServedTicketsPerCategory\":594,\"PercentageServedTickets\":5.07,\"AvgWaitTime\":\"00:05:12\",\"WaitingSLACount\":512,\"WaitingSLAPercentage\":82.45,\"AvgServiceTime\":\"00:03:21\",\"ServiceSLACount\":594,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":9,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":18,\"FFTime\":\"09:13:20\",\"MaxFFTime\":\"05:00:43\",\"AvgFFTime\":\"00:03:21\",\"PercentageFFTime\":3.17,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:18:52\",\"MaxWaitingTime\":\"01:32:18\"},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":65,\"PercentageIssuedTickets\":0.53,\"ServedTicketsPerCategory\":55,\"PercentageServedTickets\":0.47,\"AvgWaitTime\":\"00:05:16\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":75.38,\"AvgServiceTime\":\"00:06:12\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":4,\"FFTime\":\"05:41:19\",\"MaxFFTime\":\"03:05:40\",\"AvgFFTime\":\"00:06:12\",\"PercentageFFTime\":0.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:21:19\",\"MaxWaitingTime\":\"00:37:09\"},{\"CategoryName\":\"EYE TEST\",\"IssuedTicketsPerCategory\":2016,\"PercentageIssuedTickets\":16.29,\"ServedTicketsPerCategory\":1995,\"PercentageServedTickets\":17.03,\"AvgWaitTime\":\"00:04:04\",\"WaitingSLACount\":1743,\"WaitingSLAPercentage\":86.46,\"AvgServiceTime\":\"00:03:28\",\"ServiceSLACount\":1994,\"ServiceSLAPercentage\":99.95,\"NoShowTickets\":18,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":3,\"FFTime\":\"19:16:47\",\"MaxFFTime\":\"07:23:16\",\"AvgFFTime\":\"00:03:28\",\"PercentageFFTime\":10.99,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"16:44:19\",\"MaxWaitingTime\":\"01:55:06\"},{\"CategoryName\":\"Intl Driving License\",\"IssuedTicketsPerCategory\":110,\"PercentageIssuedTickets\":0.89,\"ServedTicketsPerCategory\":100,\"PercentageServedTickets\":0.85,\"AvgWaitTime\":\"00:09:27\",\"WaitingSLACount\":67,\"WaitingSLAPercentage\":60.91,\"AvgServiceTime\":\"00:13:48\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":91.00,\"NoShowTickets\":10,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":0,\"FFTime\":\"23:01:03\",\"MaxFFTime\":\"10:43:21\",\"AvgFFTime\":\"00:13:48\",\"PercentageFFTime\":2.19,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:20:22\",\"MaxWaitingTime\":\"00:48:50\"},{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:04:00\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:27\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:08:47\",\"MaxFFTime\":\"00:08:47\",\"AvgFFTime\":\"00:01:27\",\"PercentageFFTime\":0.01,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:24:04\",\"MaxWaitingTime\":\"00:12:30\"},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":2337,\"PercentageIssuedTickets\":18.89,\"ServedTicketsPerCategory\":2309,\"PercentageServedTickets\":19.70,\"AvgWaitTime\":\"00:04:13\",\"WaitingSLACount\":2022,\"WaitingSLAPercentage\":86.52,\"AvgServiceTime\":\"00:03:33\",\"ServiceSLACount\":2298,\"ServiceSLAPercentage\":99.52,\"NoShowTickets\":26,\"PercentageNoShowTickets\":0.21,\"UnqualifiedTickets\":2,\"FFTime\":\"16:48:51\",\"MaxFFTime\":\"14:45:49\",\"AvgFFTime\":\"00:03:33\",\"PercentageFFTime\":13.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"20:10:20\",\"MaxWaitingTime\":\"00:43:45\"},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":290,\"PercentageIssuedTickets\":2.34,\"ServedTicketsPerCategory\":264,\"PercentageServedTickets\":2.25,\"AvgWaitTime\":\"00:06:03\",\"WaitingSLACount\":217,\"WaitingSLAPercentage\":74.83,\"AvgServiceTime\":\"00:14:04\",\"ServiceSLACount\":247,\"ServiceSLAPercentage\":93.56,\"NoShowTickets\":26,\"PercentageNoShowTickets\":0.21,\"UnqualifiedTickets\":0,\"FFTime\":\"13:55:39\",\"MaxFFTime\":\"19:02:35\",\"AvgFFTime\":\"00:14:04\",\"PercentageFFTime\":5.90,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:17:13\",\"MaxWaitingTime\":\"01:19:46\"},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":1527,\"PercentageIssuedTickets\":12.34,\"ServedTicketsPerCategory\":1389,\"PercentageServedTickets\":11.85,\"AvgWaitTime\":\"00:05:22\",\"WaitingSLACount\":1179,\"WaitingSLAPercentage\":77.21,\"AvgServiceTime\":\"00:11:14\",\"ServiceSLACount\":1348,\"ServiceSLAPercentage\":97.05,\"NoShowTickets\":126,\"PercentageNoShowTickets\":1.02,\"UnqualifiedTickets\":12,\"FFTime\":\"20:18:03\",\"MaxFFTime\":\"23:13:02\",\"AvgFFTime\":\"00:11:14\",\"PercentageFFTime\":24.81,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:34:19\",\"MaxWaitingTime\":\"01:39:55\"},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":1953,\"PercentageIssuedTickets\":15.78,\"ServedTicketsPerCategory\":1895,\"PercentageServedTickets\":16.17,\"AvgWaitTime\":\"00:05:39\",\"WaitingSLACount\":1560,\"WaitingSLAPercentage\":79.88,\"AvgServiceTime\":\"00:05:17\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":98.58,\"NoShowTickets\":49,\"PercentageNoShowTickets\":0.40,\"UnqualifiedTickets\":9,\"FFTime\":\"22:56:53\",\"MaxFFTime\":\"00:56:32\",\"AvgFFTime\":\"00:05:17\",\"PercentageFFTime\":15.91,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:31:38\",\"MaxWaitingTime\":\"01:14:28\"},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":732,\"PercentageIssuedTickets\":5.92,\"ServedTicketsPerCategory\":649,\"PercentageServedTickets\":5.54,\"AvgWaitTime\":\"00:04:40\",\"WaitingSLACount\":562,\"WaitingSLAPercentage\":76.78,\"AvgServiceTime\":\"00:09:32\",\"ServiceSLACount\":633,\"ServiceSLAPercentage\":97.53,\"NoShowTickets\":80,\"PercentageNoShowTickets\":0.65,\"UnqualifiedTickets\":3,\"FFTime\":\"07:14:02\",\"MaxFFTime\":\"18:28:49\",\"AvgFFTime\":\"00:09:32\",\"PercentageFFTime\":9.84,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:48:52\",\"MaxWaitingTime\":\"00:42:20\"},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:05\",\"MaxFFTime\":\"00:00:05\",\"AvgFFTime\":\"00:00:05\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:05\",\"MaxWaitingTime\":\"00:00:05\"},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":2123,\"PercentageIssuedTickets\":17.16,\"ServedTicketsPerCategory\":1871,\"PercentageServedTickets\":15.97,\"AvgWaitTime\":\"00:06:54\",\"WaitingSLACount\":1412,\"WaitingSLAPercentage\":66.51,\"AvgServiceTime\":\"00:03:43\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":99.84,\"NoShowTickets\":248,\"PercentageNoShowTickets\":2.00,\"UnqualifiedTickets\":4,\"FFTime\":\"20:01:02\",\"MaxFFTime\":\"09:14:17\",\"AvgFFTime\":\"00:03:43\",\"PercentageFFTime\":11.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:43:11\",\"MaxWaitingTime\":\"01:20:11\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"11718 / 12373 (94.71%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:08 | SLA: 79.90%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | SLA: 98.93%\"},{\"colName\":\"Ausente\",\"colValue\":\"598 (4.83%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.71,\"AverageWaitingTimePerCategory\":3.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":5.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.47,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":13.81,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":1.46,\"AverageWaitingTimePerCategory\":4.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.56,\"AverageWaitingTimePerCategory\":4.22,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":14.07,\"AverageWaitingTimePerCategory\":6.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.24,\"AverageWaitingTimePerCategory\":5.37,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":5.29,\"AverageWaitingTimePerCategory\":5.66,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":9.54,\"AverageWaitingTimePerCategory\":4.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.72,\"AverageWaitingTimePerCategory\":6.90,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:36:08 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:36:24 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Tiempo de espera máximo\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":590,\"PercentageServedTickets\":5.03,\"AvgWaitTime\":\"00:03:10\",\"MaxWaitTime\":\"00:35:14\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":93.92,\"FFTime\":\"02:41:27\",\"AvgFFTime\":\"04:08:44\",\"MaxFFTime\":\"00:02:42\",\"PercentageFFTime\":\"2.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:10:02\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":594,\"PercentageServedTickets\":5.07,\"AvgWaitTime\":\"00:05:12\",\"MaxWaitTime\":\"01:32:18\",\"WaitingSLACount\":512,\"WaitingSLAPercentage\":82.45,\"FFTime\":\"09:13:20\",\"AvgFFTime\":\"05:00:43\",\"MaxFFTime\":\"00:03:21\",\"PercentageFFTime\":\"3.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:18:52\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1871,\"PercentageServedTickets\":15.97,\"AvgWaitTime\":\"00:06:54\",\"MaxWaitTime\":\"01:20:11\",\"WaitingSLACount\":1412,\"WaitingSLAPercentage\":66.51,\"FFTime\":\"20:01:02\",\"AvgFFTime\":\"09:14:17\",\"MaxFFTime\":\"00:03:43\",\"PercentageFFTime\":\"11.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:43:11\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":55,\"PercentageServedTickets\":0.47,\"AvgWaitTime\":\"00:05:16\",\"MaxWaitTime\":\"00:37:09\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":75.38,\"FFTime\":\"05:41:19\",\"AvgFFTime\":\"03:05:40\",\"MaxFFTime\":\"00:06:12\",\"PercentageFFTime\":\"0.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:21:19\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1995,\"PercentageServedTickets\":17.03,\"AvgWaitTime\":\"00:04:04\",\"MaxWaitTime\":\"01:55:06\",\"WaitingSLACount\":1743,\"WaitingSLAPercentage\":86.46,\"FFTime\":\"19:16:47\",\"AvgFFTime\":\"07:23:16\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"10.99\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:44:19\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":100,\"PercentageServedTickets\":0.85,\"AvgWaitTime\":\"00:09:27\",\"MaxWaitTime\":\"00:48:50\",\"WaitingSLACount\":67,\"WaitingSLAPercentage\":60.91,\"FFTime\":\"23:01:03\",\"AvgFFTime\":\"10:43:21\",\"MaxFFTime\":\"00:13:48\",\"PercentageFFTime\":\"2.19\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:20:22\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":6,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:04:00\",\"MaxWaitTime\":\"00:12:30\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:08:47\",\"AvgFFTime\":\"00:08:47\",\"MaxFFTime\":\"00:01:27\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:24:04\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2309,\"PercentageServedTickets\":19.70,\"AvgWaitTime\":\"00:04:13\",\"MaxWaitTime\":\"00:43:45\",\"WaitingSLACount\":2022,\"WaitingSLAPercentage\":86.52,\"FFTime\":\"16:48:51\",\"AvgFFTime\":\"14:45:49\",\"MaxFFTime\":\"00:03:33\",\"PercentageFFTime\":\"13.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:10:20\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":264,\"PercentageServedTickets\":2.25,\"AvgWaitTime\":\"00:06:03\",\"MaxWaitTime\":\"01:19:46\",\"WaitingSLACount\":217,\"WaitingSLAPercentage\":74.83,\"FFTime\":\"13:55:39\",\"AvgFFTime\":\"19:02:35\",\"MaxFFTime\":\"00:14:04\",\"PercentageFFTime\":\"5.90\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:17:13\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1389,\"PercentageServedTickets\":11.85,\"AvgWaitTime\":\"00:05:22\",\"MaxWaitTime\":\"01:39:55\",\"WaitingSLACount\":1179,\"WaitingSLAPercentage\":77.21,\"FFTime\":\"20:18:03\",\"AvgFFTime\":\"23:13:02\",\"MaxFFTime\":\"00:11:14\",\"PercentageFFTime\":\"24.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:34:19\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":649,\"PercentageServedTickets\":5.54,\"AvgWaitTime\":\"00:04:40\",\"MaxWaitTime\":\"00:42:20\",\"WaitingSLACount\":562,\"WaitingSLAPercentage\":76.78,\"FFTime\":\"07:14:02\",\"AvgFFTime\":\"18:28:49\",\"MaxFFTime\":\"00:09:32\",\"PercentageFFTime\":\"9.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:48:52\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1895,\"PercentageServedTickets\":16.17,\"AvgWaitTime\":\"00:05:39\",\"MaxWaitTime\":\"01:14:28\",\"WaitingSLACount\":1560,\"WaitingSLAPercentage\":79.88,\"FFTime\":\"22:56:53\",\"AvgFFTime\":\"00:56:32\",\"MaxFFTime\":\"00:05:17\",\"PercentageFFTime\":\"15.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:31:38\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:05\",\"MaxWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"FFTime\":\"00:00:05\",\"AvgFFTime\":\"00:00:05\",\"MaxFFTime\":\"00:00:05\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:05\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Espera\", \"value\": \"waiting\"},{\"name\": \"Servicio\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"11718 / 12373 (94.71%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:08 | Max.: 01:55:06 | SLA: 79.90% (9886)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":590,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"3.17\",\"MaxWaitTime\":\"00:35:14\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":\"93.92%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":594,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"5.20\",\"MaxWaitTime\":\"01:32:18\",\"WaitingSLACount\":512,\"WaitingSLAPercentage\":\"82.45%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1871,\"PercentageServedTickets\":\"16\",\"AvgWaitTime\":\"6.90\",\"MaxWaitTime\":\"01:20:11\",\"WaitingSLACount\":1412,\"WaitingSLAPercentage\":\"66.51%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":55,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"5.27\",\"MaxWaitTime\":\"00:37:09\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":\"75.38%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1995,\"PercentageServedTickets\":\"18\",\"AvgWaitTime\":\"4.08\",\"MaxWaitTime\":\"01:55:06\",\"WaitingSLACount\":1743,\"WaitingSLAPercentage\":\"86.46%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":100,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"9.45\",\"MaxWaitTime\":\"00:48:50\",\"WaitingSLACount\":67,\"WaitingSLAPercentage\":\"60.91%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"4.02\",\"MaxWaitTime\":\"00:12:30\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2309,\"PercentageServedTickets\":\"20\",\"AvgWaitTime\":\"4.22\",\"MaxWaitTime\":\"00:43:45\",\"WaitingSLACount\":2022,\"WaitingSLAPercentage\":\"86.52%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":264,\"PercentageServedTickets\":\"3\",\"AvgWaitTime\":\"6.07\",\"MaxWaitTime\":\"01:19:46\",\"WaitingSLACount\":217,\"WaitingSLAPercentage\":\"74.83%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1389,\"PercentageServedTickets\":\"12\",\"AvgWaitTime\":\"5.37\",\"MaxWaitTime\":\"01:39:55\",\"WaitingSLACount\":1179,\"WaitingSLAPercentage\":\"77.21%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":649,\"PercentageServedTickets\":\"6\",\"AvgWaitTime\":\"4.68\",\"MaxWaitTime\":\"00:42:20\",\"WaitingSLACount\":562,\"WaitingSLAPercentage\":\"76.78%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1895,\"PercentageServedTickets\":\"17\",\"AvgWaitTime\":\"5.67\",\"MaxWaitTime\":\"01:14:28\",\"WaitingSLACount\":1560,\"WaitingSLAPercentage\":\"79.88%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgWaitTime\":\"0.08\",\"MaxWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:37:55 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:Sp rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:38:11 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Tiempo de servicio máximo\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":590,\"PercentageServedTickets\":5.03,\"AvgServiceTime\":\"00:02:42\",\"MaxServiceTime\":\"00:27:25\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:41:27\",\"AvgFFTime\":\"04:08:44\",\"MaxFFTime\":\"00:02:42\",\"PercentageFFTime\":\"2.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:10:02\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":594,\"PercentageServedTickets\":5.07,\"AvgServiceTime\":\"00:03:21\",\"MaxServiceTime\":\"00:30:58\",\"ServiceSLACount\":594,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"09:13:20\",\"AvgFFTime\":\"05:00:43\",\"MaxFFTime\":\"00:03:21\",\"PercentageFFTime\":\"3.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:18:52\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1871,\"PercentageServedTickets\":15.97,\"AvgServiceTime\":\"00:03:43\",\"MaxServiceTime\":\"00:58:06\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":99.84,\"FFTime\":\"20:01:02\",\"AvgFFTime\":\"09:14:17\",\"MaxFFTime\":\"00:03:43\",\"PercentageFFTime\":\"11.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:43:11\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":55,\"PercentageServedTickets\":0.47,\"AvgServiceTime\":\"00:06:12\",\"MaxServiceTime\":\"00:29:20\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:41:19\",\"AvgFFTime\":\"03:05:40\",\"MaxFFTime\":\"00:06:12\",\"PercentageFFTime\":\"0.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:21:19\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1995,\"PercentageServedTickets\":17.03,\"AvgServiceTime\":\"00:03:28\",\"MaxServiceTime\":\"00:34:01\",\"ServiceSLACount\":1994,\"ServiceSLAPercentage\":99.95,\"FFTime\":\"19:16:47\",\"AvgFFTime\":\"07:23:16\",\"MaxFFTime\":\"00:03:28\",\"PercentageFFTime\":\"10.99\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"16:44:19\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":100,\"PercentageServedTickets\":0.85,\"AvgServiceTime\":\"00:13:48\",\"MaxServiceTime\":\"00:52:24\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":91.00,\"FFTime\":\"23:01:03\",\"AvgFFTime\":\"10:43:21\",\"MaxFFTime\":\"00:13:48\",\"PercentageFFTime\":\"2.19\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"17:20:22\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":6,\"PercentageServedTickets\":0.05,\"AvgServiceTime\":\"00:01:27\",\"MaxServiceTime\":\"00:05:19\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:47\",\"AvgFFTime\":\"00:08:47\",\"MaxFFTime\":\"00:01:27\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:24:04\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2309,\"PercentageServedTickets\":19.70,\"AvgServiceTime\":\"00:03:33\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":2298,\"ServiceSLAPercentage\":99.52,\"FFTime\":\"16:48:51\",\"AvgFFTime\":\"14:45:49\",\"MaxFFTime\":\"00:03:33\",\"PercentageFFTime\":\"13.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:10:20\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":264,\"PercentageServedTickets\":2.25,\"AvgServiceTime\":\"00:14:04\",\"MaxServiceTime\":\"02:04:14\",\"ServiceSLACount\":247,\"ServiceSLAPercentage\":93.56,\"FFTime\":\"13:55:39\",\"AvgFFTime\":\"19:02:35\",\"MaxFFTime\":\"00:14:04\",\"PercentageFFTime\":\"5.90\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:17:13\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1389,\"PercentageServedTickets\":11.85,\"AvgServiceTime\":\"00:11:14\",\"MaxServiceTime\":\"01:40:47\",\"ServiceSLACount\":1348,\"ServiceSLAPercentage\":97.05,\"FFTime\":\"20:18:03\",\"AvgFFTime\":\"23:13:02\",\"MaxFFTime\":\"00:11:14\",\"PercentageFFTime\":\"24.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:34:19\"},{\"CategoryName\":\"Registration 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Booki\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:00:05\",\"MaxServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:00:05\",\"AvgFFTime\":\"00:00:05\",\"MaxFFTime\":\"00:00:05\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:05\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Espera\", \"value\": \"waiting\"},{\"name\": \"Servicio\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"11718 / 12373 (94.71%)\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | Max.: 05:27:01 | SLA: 98.93% (11593)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":590,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"2.72\",\"MaxServiceTime\":\"00:27:25\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":594,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"3.35\",\"MaxServiceTime\":\"00:30:58\",\"ServiceSLACount\":594,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1871,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"3.72\",\"MaxServiceTime\":\"00:58:06\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":\"99.84\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":55,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.20\",\"MaxServiceTime\":\"00:29:20\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1995,\"PercentageServedTickets\":\"18\",\"AvgServiceTime\":\"3.47\",\"MaxServiceTime\":\"00:34:01\",\"ServiceSLACount\":1994,\"ServiceSLAPercentage\":\"99.95\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":100,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"13.82\",\"MaxServiceTime\":\"00:52:24\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":\"91.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"1.47\",\"MaxServiceTime\":\"00:05:19\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2309,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"3.55\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":2298,\"ServiceSLAPercentage\":\"99.52\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":264,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"14.07\",\"MaxServiceTime\":\"02:04:14\",\"ServiceSLACount\":247,\"ServiceSLAPercentage\":\"93.56\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1389,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"11.25\",\"MaxServiceTime\":\"01:40:47\",\"ServiceSLACount\":1348,\"ServiceSLAPercentage\":\"97.05\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":649,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"9.55\",\"MaxServiceTime\":\"01:31:24\",\"ServiceSLACount\":633,\"ServiceSLAPercentage\":\"97.53\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1895,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"5.28\",\"MaxServiceTime\":\"05:27:01\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":\"98.58\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.08\",\"MaxServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:38:27 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:service$sla:$duration:$language:Sp rptName: Service Quality rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:38:42 PM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"MaxServiceTime\",\"colText\":\"Tiempo de servicio máximo\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":590,\"PercentageServedTickets\":5.03,\"AvgServiceTime\":\"00:02:42\",\"MaxServiceTime\":\"00:27:25\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"02:41:27\",\"AvgFFTime\":\"04:08:44\",\"MaxFFTime\":\"00:02:42\",\"PercentageFFTime\":\"2.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"07:10:02\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":594,\"PercentageServedTickets\":5.07,\"AvgServiceTime\":\"00:03:21\",\"MaxServiceTime\":\"00:30:58\",\"ServiceSLACount\":594,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"09:13:20\",\"AvgFFTime\":\"05:00:43\",\"MaxFFTime\":\"00:03:21\",\"PercentageFFTime\":\"3.17\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"04:18:52\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1871,\"PercentageServedTickets\":15.97,\"AvgServiceTime\":\"00:03:43\",\"MaxServiceTime\":\"00:58:06\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":99.84,\"FFTime\":\"20:01:02\",\"AvgFFTime\":\"09:14:17\",\"MaxFFTime\":\"00:03:43\",\"PercentageFFTime\":\"11.06\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"03:43:11\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":55,\"PercentageServedTickets\":0.47,\"AvgServiceTime\":\"00:06:12\",\"MaxServiceTime\":\"00:29:20\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"05:41:19\",\"AvgFFTime\":\"03:05:40\",\"MaxFFTime\":\"00:06:12\",\"PercentageFFTime\":\"0.54\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:21:19\"},{\"CategoryName\":\"EYE 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Test\",\"CountServedTickets\":6,\"PercentageServedTickets\":0.05,\"AvgServiceTime\":\"00:01:27\",\"MaxServiceTime\":\"00:05:19\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:08:47\",\"AvgFFTime\":\"00:08:47\",\"MaxFFTime\":\"00:01:27\",\"PercentageFFTime\":\"0.01\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:24:04\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2309,\"PercentageServedTickets\":19.70,\"AvgServiceTime\":\"00:03:33\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":2298,\"ServiceSLAPercentage\":99.52,\"FFTime\":\"16:48:51\",\"AvgFFTime\":\"14:45:49\",\"MaxFFTime\":\"00:03:33\",\"PercentageFFTime\":\"13.04\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"20:10:20\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":264,\"PercentageServedTickets\":2.25,\"AvgServiceTime\":\"00:14:04\",\"MaxServiceTime\":\"02:04:14\",\"ServiceSLACount\":247,\"ServiceSLAPercentage\":93.56,\"FFTime\":\"13:55:39\",\"AvgFFTime\":\"19:02:35\",\"MaxFFTime\":\"00:14:04\",\"PercentageFFTime\":\"5.90\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"05:17:13\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1389,\"PercentageServedTickets\":11.85,\"AvgServiceTime\":\"00:11:14\",\"MaxServiceTime\":\"01:40:47\",\"ServiceSLACount\":1348,\"ServiceSLAPercentage\":97.05,\"FFTime\":\"20:18:03\",\"AvgFFTime\":\"23:13:02\",\"MaxFFTime\":\"00:11:14\",\"PercentageFFTime\":\"24.81\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:34:19\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":649,\"PercentageServedTickets\":5.54,\"AvgServiceTime\":\"00:09:32\",\"MaxServiceTime\":\"01:31:24\",\"ServiceSLACount\":633,\"ServiceSLAPercentage\":97.53,\"FFTime\":\"07:14:02\",\"AvgFFTime\":\"18:28:49\",\"MaxFFTime\":\"00:09:32\",\"PercentageFFTime\":\"9.84\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"08:48:52\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1895,\"PercentageServedTickets\":16.17,\"AvgServiceTime\":\"00:05:17\",\"MaxServiceTime\":\"05:27:01\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":98.58,\"FFTime\":\"22:56:53\",\"AvgFFTime\":\"00:56:32\",\"MaxFFTime\":\"00:05:17\",\"PercentageFFTime\":\"15.91\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"15:31:38\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":1,\"PercentageServedTickets\":0.01,\"AvgServiceTime\":\"00:00:05\",\"MaxServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"FFTime\":\"00:00:05\",\"AvgFFTime\":\"00:00:05\",\"MaxFFTime\":\"00:00:05\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:05\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Espera\", \"value\": \"waiting\"},{\"name\": \"Servicio\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"11718 / 12373 (94.71%)\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | Max.: 05:27:01 | SLA: 98.93% (11593)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"Cashier\",\"CountServedTickets\":590,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"2.72\",\"MaxServiceTime\":\"00:27:25\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"CountServedTickets\":594,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"3.35\",\"MaxServiceTime\":\"00:30:58\",\"ServiceSLACount\":594,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"CountServedTickets\":1871,\"PercentageServedTickets\":\"16\",\"AvgServiceTime\":\"3.72\",\"MaxServiceTime\":\"00:58:06\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":\"99.84\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"CountServedTickets\":55,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"6.20\",\"MaxServiceTime\":\"00:29:20\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"CountServedTickets\":1995,\"PercentageServedTickets\":\"18\",\"AvgServiceTime\":\"3.47\",\"MaxServiceTime\":\"00:34:01\",\"ServiceSLACount\":1994,\"ServiceSLAPercentage\":\"99.95\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"CountServedTickets\":100,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"13.82\",\"MaxServiceTime\":\"00:52:24\",\"ServiceSLACount\":91,\"ServiceSLAPercentage\":\"91.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"CountServedTickets\":6,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"1.47\",\"MaxServiceTime\":\"00:05:19\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"CountServedTickets\":2309,\"PercentageServedTickets\":\"20\",\"AvgServiceTime\":\"3.55\",\"MaxServiceTime\":\"01:32:47\",\"ServiceSLACount\":2298,\"ServiceSLAPercentage\":\"99.52\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"CountServedTickets\":264,\"PercentageServedTickets\":\"3\",\"AvgServiceTime\":\"14.07\",\"MaxServiceTime\":\"02:04:14\",\"ServiceSLACount\":247,\"ServiceSLAPercentage\":\"93.56\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"CountServedTickets\":1389,\"PercentageServedTickets\":\"12\",\"AvgServiceTime\":\"11.25\",\"MaxServiceTime\":\"01:40:47\",\"ServiceSLACount\":1348,\"ServiceSLAPercentage\":\"97.05\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"CountServedTickets\":649,\"PercentageServedTickets\":\"6\",\"AvgServiceTime\":\"9.55\",\"MaxServiceTime\":\"01:31:24\",\"ServiceSLACount\":633,\"ServiceSLAPercentage\":\"97.53\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"CountServedTickets\":1895,\"PercentageServedTickets\":\"17\",\"AvgServiceTime\":\"5.28\",\"MaxServiceTime\":\"05:27:01\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":\"98.58\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"CountServedTickets\":1,\"PercentageServedTickets\":\"1\",\"AvgServiceTime\":\"0.08\",\"MaxServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":\"100.00\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:38:49 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:39:05 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":592,\"PercentageIssuedTickets\":4.78,\"ServedTicketsPerCategory\":590,\"PercentageServedTickets\":5.03,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":93.92,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"02:41:27\",\"MaxFFTime\":\"04:08:44\",\"AvgFFTime\":\"00:02:42\",\"PercentageFFTime\":2.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:10:02\",\"MaxWaitingTime\":\"00:35:14\"},{\"CategoryName\":\"Corporate 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79.90%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | SLA: 98.93%\"},{\"colName\":\"Ausente\",\"colValue\":\"598 (4.83%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.71,\"AverageWaitingTimePerCategory\":3.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":5.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.47,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":13.81,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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6/24/2025 1:40:23 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:40:41 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":592,\"PercentageIssuedTickets\":4.78,\"ServedTicketsPerCategory\":590,\"PercentageServedTickets\":5.03,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":93.92,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"02:41:27\",\"MaxFFTime\":\"04:08:44\",\"AvgFFTime\":\"00:02:42\",\"PercentageFFTime\":2.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:10:02\",\"MaxWaitingTime\":\"00:35:14\"},{\"CategoryName\":\"Corporate 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79.90%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | SLA: 98.93%\"},{\"colName\":\"Ausente\",\"colValue\":\"598 (4.83%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.71,\"AverageWaitingTimePerCategory\":3.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":5.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.47,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":13.81,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":1.46,\"AverageWaitingTimePerCategory\":4.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.56,\"AverageWaitingTimePerCategory\":4.22,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":14.07,\"AverageWaitingTimePerCategory\":6.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.24,\"AverageWaitingTimePerCategory\":5.37,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":5.29,\"AverageWaitingTimePerCategory\":5.66,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":9.54,\"AverageWaitingTimePerCategory\":4.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.72,\"AverageWaitingTimePerCategory\":6.90,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:40:46 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:41:02 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":592,\"PercentageIssuedTickets\":4.78,\"ServedTicketsPerCategory\":590,\"PercentageServedTickets\":5.03,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":93.92,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"02:41:27\",\"MaxFFTime\":\"04:08:44\",\"AvgFFTime\":\"00:02:42\",\"PercentageFFTime\":2.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:10:02\",\"MaxWaitingTime\":\"00:35:14\"},{\"CategoryName\":\"Corporate Clearance\",\"IssuedTicketsPerCategory\":621,\"PercentageIssuedTickets\":5.02,\"ServedTicketsPerCategory\":594,\"PercentageServedTickets\":5.07,\"AvgWaitTime\":\"00:05:12\",\"WaitingSLACount\":512,\"WaitingSLAPercentage\":82.45,\"AvgServiceTime\":\"00:03:21\",\"ServiceSLACount\":594,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":9,\"PercentageNoShowTickets\":0.07,\"UnqualifiedTickets\":18,\"FFTime\":\"09:13:20\",\"MaxFFTime\":\"05:00:43\",\"AvgFFTime\":\"00:03:21\",\"PercentageFFTime\":3.17,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:18:52\",\"MaxWaitingTime\":\"01:32:18\"},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":65,\"PercentageIssuedTickets\":0.53,\"ServedTicketsPerCategory\":55,\"PercentageServedTickets\":0.47,\"AvgWaitTime\":\"00:05:16\",\"WaitingSLACount\":49,\"WaitingSLAPercentage\":75.38,\"AvgServiceTime\":\"00:06:12\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":4,\"FFTime\":\"05:41:19\",\"MaxFFTime\":\"03:05:40\",\"AvgFFTime\":\"00:06:12\",\"PercentageFFTime\":0.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:21:19\",\"MaxWaitingTime\":\"00:37:09\"},{\"CategoryName\":\"EYE 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Test\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.05,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.05,\"AvgWaitTime\":\"00:04:00\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:01:27\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:08:47\",\"MaxFFTime\":\"00:08:47\",\"AvgFFTime\":\"00:01:27\",\"PercentageFFTime\":0.01,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:24:04\",\"MaxWaitingTime\":\"00:12:30\"},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":2337,\"PercentageIssuedTickets\":18.89,\"ServedTicketsPerCategory\":2309,\"PercentageServedTickets\":19.70,\"AvgWaitTime\":\"00:04:13\",\"WaitingSLACount\":2022,\"WaitingSLAPercentage\":86.52,\"AvgServiceTime\":\"00:03:33\",\"ServiceSLACount\":2298,\"ServiceSLAPercentage\":99.52,\"NoShowTickets\":26,\"PercentageNoShowTickets\":0.21,\"UnqualifiedTickets\":2,\"FFTime\":\"16:48:51\",\"MaxFFTime\":\"14:45:49\",\"AvgFFTime\":\"00:03:33\",\"PercentageFFTime\":13.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"20:10:20\",\"MaxWaitingTime\":\"00:43:45\"},{\"CategoryName\":\"Registration 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Urdu\",\"IssuedTicketsPerCategory\":732,\"PercentageIssuedTickets\":5.92,\"ServedTicketsPerCategory\":649,\"PercentageServedTickets\":5.54,\"AvgWaitTime\":\"00:04:40\",\"WaitingSLACount\":562,\"WaitingSLAPercentage\":76.78,\"AvgServiceTime\":\"00:09:32\",\"ServiceSLACount\":633,\"ServiceSLAPercentage\":97.53,\"NoShowTickets\":80,\"PercentageNoShowTickets\":0.65,\"UnqualifiedTickets\":3,\"FFTime\":\"07:14:02\",\"MaxFFTime\":\"18:28:49\",\"AvgFFTime\":\"00:09:32\",\"PercentageFFTime\":9.84,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:48:52\",\"MaxWaitingTime\":\"00:42:20\"},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:05\",\"MaxFFTime\":\"00:00:05\",\"AvgFFTime\":\"00:00:05\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:05\",\"MaxWaitingTime\":\"00:00:05\"},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":2123,\"PercentageIssuedTickets\":17.16,\"ServedTicketsPerCategory\":1871,\"PercentageServedTickets\":15.97,\"AvgWaitTime\":\"00:06:54\",\"WaitingSLACount\":1412,\"WaitingSLAPercentage\":66.51,\"AvgServiceTime\":\"00:03:43\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":99.84,\"NoShowTickets\":248,\"PercentageNoShowTickets\":2.00,\"UnqualifiedTickets\":4,\"FFTime\":\"20:01:02\",\"MaxFFTime\":\"09:14:17\",\"AvgFFTime\":\"00:03:43\",\"PercentageFFTime\":11.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:43:11\",\"MaxWaitingTime\":\"01:20:11\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"11718 / 12373 (94.71%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:08 | SLA: 79.90%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:22 | SLA: 98.93%\"},{\"colName\":\"Ausente\",\"colValue\":\"598 (4.83%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.71,\"AverageWaitingTimePerCategory\":3.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":5.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.47,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":13.81,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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6/24/2025 1:42:25 PM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:42:41 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":4.26,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":4.26,\"AvgWaitTime\":\"00:03:32\",\"WaitingSLACount\":3,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:06:12\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:24:50\",\"MaxFFTime\":\"00:24:48\",\"AvgFFTime\":\"00:06:12\",\"PercentageFFTime\":5.23,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:14:11\",\"MaxWaitingTime\":\"00:11:13\"},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":90,\"PercentageIssuedTickets\":95.74,\"ServedTicketsPerCategory\":90,\"PercentageServedTickets\":95.74,\"AvgWaitTime\":\"00:06:38\",\"WaitingSLACount\":73,\"WaitingSLAPercentage\":81.11,\"AvgServiceTime\":\"00:05:00\",\"ServiceSLACount\":89,\"ServiceSLAPercentage\":98.89,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"07:30:01\",\"MaxFFTime\":\"04:16:04\",\"AvgFFTime\":\"00:05:00\",\"PercentageFFTime\":94.77,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:57:11\",\"MaxWaitingTime\":\"01:05:35\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"94 / 94 (100.00%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:06:30 | SLA: 80.85%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:03 | SLA: 98.94%\"},{\"colName\":\"Ausente\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":3.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":5.00,\"AverageWaitingTimePerCategory\":6.64,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:42:54 PM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:43:11 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye 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Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy 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Servicio\",\"colValue\":\"Prom.: 00:05:36 | SLA: 98.69%\"},{\"colName\":\"Ausente\",\"colValue\":\"59 (1.41%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":9.00,\"AverageWaitingTimePerCategory\":5.48,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":4.85,\"AverageWaitingTimePerCategory\":7.12,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":14.08,\"AverageWaitingTimePerCategory\":6.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":4.32,\"AverageWaitingTimePerCategory\":7.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":3.97,\"AverageWaitingTimePerCategory\":6.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":21.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":3.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":3.04,\"AverageWaitingTimePerCategory\":5.28,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":5.00,\"AverageWaitingTimePerCategory\":6.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":15.68,\"AverageWaitingTimePerCategory\":3.50,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":18.06,\"AverageWaitingTimePerCategory\":6.30,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":12.25,\"AverageWaitingTimePerCategory\":6.41,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":19.08,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":0.47,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:44:10 PM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:44:28 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert 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Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy 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Opening\",\"IssuedTicketsPerCategory\":317,\"PercentageIssuedTickets\":4.85,\"ServedTicketsPerCategory\":313,\"PercentageServedTickets\":4.87,\"AvgWaitTime\":\"00:06:24\",\"WaitingSLACount\":254,\"WaitingSLAPercentage\":80.13,\"AvgServiceTime\":\"00:12:15\",\"ServiceSLACount\":290,\"ServiceSLAPercentage\":92.65,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":1,\"FFTime\":\"15:54:54\",\"MaxFFTime\":\"00:11:51\",\"AvgFFTime\":\"00:12:15\",\"PercentageFFTime\":12.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:43:59\",\"MaxWaitingTime\":\"01:03:58\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":29,\"PercentageIssuedTickets\":0.44,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":0.37,\"AvgWaitTime\":\"00:05:12\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":72.41,\"AvgServiceTime\":\"00:19:04\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":0,\"FFTime\":\"07:37:50\",\"MaxFFTime\":\"05:29:59\",\"AvgFFTime\":\"00:19:04\",\"PercentageFFTime\":1.46,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:31:01\",\"MaxWaitingTime\":\"00:21:58\"},{\"CategoryName\":\"Shift 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Servicio\",\"colValue\":\"Prom.: 00:04:52 | SLA: 98.99%\"},{\"colName\":\"Ausente\",\"colValue\":\"85 (1.30%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":9.00,\"AverageWaitingTimePerCategory\":5.48,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":4.85,\"AverageWaitingTimePerCategory\":7.12,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":14.08,\"AverageWaitingTimePerCategory\":6.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":4.32,\"AverageWaitingTimePerCategory\":7.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":3.97,\"AverageWaitingTimePerCategory\":6.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":21.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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Reg\",\"AverageServiceTimePerCategory\":19.08,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":0.47,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:44:39 PM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:44:55 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":592,\"PercentageIssuedTickets\":3.57,\"ServedTicketsPerCategory\":590,\"PercentageServedTickets\":3.73,\"AvgWaitTime\":\"00:03:10\",\"WaitingSLACount\":556,\"WaitingSLAPercentage\":93.92,\"AvgServiceTime\":\"00:02:42\",\"ServiceSLACount\":590,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"02:41:27\",\"MaxFFTime\":\"04:08:44\",\"AvgFFTime\":\"00:02:42\",\"PercentageFFTime\":1.86,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:10:02\",\"MaxWaitingTime\":\"00:35:14\"},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate 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Class\",\"IssuedTicketsPerCategory\":1021,\"PercentageIssuedTickets\":6.16,\"ServedTicketsPerCategory\":1008,\"PercentageServedTickets\":6.37,\"AvgWaitTime\":\"00:05:16\",\"WaitingSLACount\":905,\"WaitingSLAPercentage\":88.64,\"AvgServiceTime\":\"00:03:02\",\"ServiceSLACount\":1005,\"ServiceSLAPercentage\":99.70,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":7,\"FFTime\":\"03:00:55\",\"MaxFFTime\":\"06:34:38\",\"AvgFFTime\":\"00:03:02\",\"PercentageFFTime\":3.56,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"17:11:17\",\"MaxWaitingTime\":\"01:21:41\"},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":2427,\"PercentageIssuedTickets\":14.65,\"ServedTicketsPerCategory\":2399,\"PercentageServedTickets\":15.16,\"AvgWaitTime\":\"00:04:18\",\"WaitingSLACount\":2095,\"WaitingSLAPercentage\":86.32,\"AvgServiceTime\":\"00:03:36\",\"ServiceSLACount\":2387,\"ServiceSLAPercentage\":99.50,\"NoShowTickets\":26,\"PercentageNoShowTickets\":0.16,\"UnqualifiedTickets\":2,\"FFTime\":\"00:18:52\",\"MaxFFTime\":\"19:01:53\",\"AvgFFTime\":\"00:03:36\",\"PercentageFFTime\":10.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:07:31\",\"MaxWaitingTime\":\"01:05:35\"},{\"CategoryName\":\"Arabic Registration\",\"IssuedTicketsPerCategory\":12,\"PercentageIssuedTickets\":0.07,\"ServedTicketsPerCategory\":11,\"PercentageServedTickets\":0.07,\"AvgWaitTime\":\"00:03:30\",\"WaitingSLACount\":9,\"WaitingSLAPercentage\":75.00,\"AvgServiceTime\":\"00:15:40\",\"ServiceSLACount\":10,\"ServiceSLAPercentage\":90.91,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":0,\"FFTime\":\"02:52:28\",\"MaxFFTime\":\"02:45:24\",\"AvgFFTime\":\"00:15:40\",\"PercentageFFTime\":0.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:42:01\",\"MaxWaitingTime\":\"00:12:58\"},{\"CategoryName\":\"Registration Arb\",\"IssuedTicketsPerCategory\":290,\"PercentageIssuedTickets\":1.75,\"ServedTicketsPerCategory\":264,\"PercentageServedTickets\":1.67,\"AvgWaitTime\":\"00:06:03\",\"WaitingSLACount\":217,\"WaitingSLAPercentage\":74.83,\"AvgServiceTime\":\"00:14:04\",\"ServiceSLACount\":247,\"ServiceSLAPercentage\":93.56,\"NoShowTickets\":26,\"PercentageNoShowTickets\":0.16,\"UnqualifiedTickets\":0,\"FFTime\":\"13:55:39\",\"MaxFFTime\":\"19:02:35\",\"AvgFFTime\":\"00:14:04\",\"PercentageFFTime\":4.32,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:17:13\",\"MaxWaitingTime\":\"01:19:46\"},{\"CategoryName\":\"English Registration\",\"IssuedTicketsPerCategory\":47,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":40,\"PercentageServedTickets\":0.25,\"AvgWaitTime\":\"00:06:17\",\"WaitingSLACount\":33,\"WaitingSLAPercentage\":70.21,\"AvgServiceTime\":\"00:18:03\",\"ServiceSLACount\":38,\"ServiceSLAPercentage\":95.00,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":2,\"FFTime\":\"12:02:17\",\"MaxFFTime\":\"09:11:36\",\"AvgFFTime\":\"00:18:03\",\"PercentageFFTime\":0.84,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:43:29\",\"MaxWaitingTime\":\"00:51:33\"},{\"CategoryName\":\"Registration Eng\",\"IssuedTicketsPerCategory\":1527,\"PercentageIssuedTickets\":9.22,\"ServedTicketsPerCategory\":1389,\"PercentageServedTickets\":8.78,\"AvgWaitTime\":\"00:05:22\",\"WaitingSLACount\":1179,\"WaitingSLAPercentage\":77.21,\"AvgServiceTime\":\"00:11:14\",\"ServiceSLACount\":1348,\"ServiceSLAPercentage\":97.05,\"NoShowTickets\":126,\"PercentageNoShowTickets\":0.76,\"UnqualifiedTickets\":12,\"FFTime\":\"20:18:03\",\"MaxFFTime\":\"23:13:02\",\"AvgFFTime\":\"00:11:14\",\"PercentageFFTime\":18.15,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:34:19\",\"MaxWaitingTime\":\"01:39:55\"},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":317,\"PercentageIssuedTickets\":1.91,\"ServedTicketsPerCategory\":313,\"PercentageServedTickets\":1.98,\"AvgWaitTime\":\"00:06:24\",\"WaitingSLACount\":254,\"WaitingSLAPercentage\":80.13,\"AvgServiceTime\":\"00:12:15\",\"ServiceSLACount\":290,\"ServiceSLAPercentage\":92.65,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.02,\"UnqualifiedTickets\":1,\"FFTime\":\"15:54:54\",\"MaxFFTime\":\"00:11:51\",\"AvgFFTime\":\"00:12:15\",\"PercentageFFTime\":4.46,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"09:43:59\",\"MaxWaitingTime\":\"01:03:58\"},{\"CategoryName\":\"RTA Services\",\"IssuedTicketsPerCategory\":1953,\"PercentageIssuedTickets\":11.79,\"ServedTicketsPerCategory\":1895,\"PercentageServedTickets\":11.97,\"AvgWaitTime\":\"00:05:39\",\"WaitingSLACount\":1560,\"WaitingSLAPercentage\":79.88,\"AvgServiceTime\":\"00:05:17\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":98.58,\"NoShowTickets\":49,\"PercentageNoShowTickets\":0.30,\"UnqualifiedTickets\":9,\"FFTime\":\"22:56:53\",\"MaxFFTime\":\"00:56:32\",\"AvgFFTime\":\"00:05:17\",\"PercentageFFTime\":11.64,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:31:38\",\"MaxWaitingTime\":\"01:14:28\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":29,\"PercentageIssuedTickets\":0.18,\"ServedTicketsPerCategory\":24,\"PercentageServedTickets\":0.15,\"AvgWaitTime\":\"00:05:12\",\"WaitingSLACount\":21,\"WaitingSLAPercentage\":72.41,\"AvgServiceTime\":\"00:19:04\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":87.50,\"NoShowTickets\":5,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0,\"FFTime\":\"07:37:50\",\"MaxFFTime\":\"05:29:59\",\"AvgFFTime\":\"00:19:04\",\"PercentageFFTime\":0.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:31:01\",\"MaxWaitingTime\":\"00:21:58\"},{\"CategoryName\":\"Registration Urdu\",\"IssuedTicketsPerCategory\":732,\"PercentageIssuedTickets\":4.42,\"ServedTicketsPerCategory\":649,\"PercentageServedTickets\":4.10,\"AvgWaitTime\":\"00:04:40\",\"WaitingSLACount\":562,\"WaitingSLAPercentage\":76.78,\"AvgServiceTime\":\"00:09:32\",\"ServiceSLACount\":633,\"ServiceSLAPercentage\":97.53,\"NoShowTickets\":80,\"PercentageNoShowTickets\":0.48,\"UnqualifiedTickets\":3,\"FFTime\":\"07:14:02\",\"MaxFFTime\":\"18:28:49\",\"AvgFFTime\":\"00:09:32\",\"PercentageFFTime\":7.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:48:52\",\"MaxWaitingTime\":\"00:42:20\"},{\"CategoryName\":\"Solo Simulator Booki\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:05\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:05\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:05\",\"MaxFFTime\":\"00:00:05\",\"AvgFFTime\":\"00:00:05\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:05\",\"MaxWaitingTime\":\"00:00:05\"},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:28\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:17\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:17\",\"MaxFFTime\":\"00:00:17\",\"AvgFFTime\":\"00:00:17\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:28\",\"MaxWaitingTime\":\"00:00:28\"},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":2123,\"PercentageIssuedTickets\":12.82,\"ServedTicketsPerCategory\":1871,\"PercentageServedTickets\":11.82,\"AvgWaitTime\":\"00:06:54\",\"WaitingSLACount\":1412,\"WaitingSLAPercentage\":66.51,\"AvgServiceTime\":\"00:03:43\",\"ServiceSLACount\":1868,\"ServiceSLAPercentage\":99.84,\"NoShowTickets\":248,\"PercentageNoShowTickets\":1.50,\"UnqualifiedTickets\":4,\"FFTime\":\"20:01:02\",\"MaxFFTime\":\"09:14:17\",\"AvgFFTime\":\"00:03:43\",\"PercentageFFTime\":8.09,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:43:11\",\"MaxWaitingTime\":\"01:20:11\"},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"15828 / 16564 (95.56%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:22 | SLA: 80.56%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:26 | SLA: 98.87%\"},{\"colName\":\"Ausente\",\"colValue\":\"657 (3.97%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.71,\"AverageWaitingTimePerCategory\":3.17,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.21,\"AverageWaitingTimePerCategory\":5.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.47,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":9.00,\"AverageWaitingTimePerCategory\":5.48,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":4.85,\"AverageWaitingTimePerCategory\":7.12,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":13.81,\"AverageWaitingTimePerCategory\":9.46,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":14.08,\"AverageWaitingTimePerCategory\":6.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":4.32,\"AverageWaitingTimePerCategory\":7.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":3.97,\"AverageWaitingTimePerCategory\":6.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":21.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":3.36,\"AverageWaitingTimePerCategory\":3.83,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":3.04,\"AverageWaitingTimePerCategory\":5.28,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.61,\"AverageWaitingTimePerCategory\":4.31,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":15.68,\"AverageWaitingTimePerCategory\":3.50,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":14.07,\"AverageWaitingTimePerCategory\":6.06,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":18.06,\"AverageWaitingTimePerCategory\":6.30,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.24,\"AverageWaitingTimePerCategory\":5.37,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":12.25,\"AverageWaitingTimePerCategory\":6.41,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":5.29,\"AverageWaitingTimePerCategory\":5.66,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":19.08,\"AverageWaitingTimePerCategory\":5.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":9.54,\"AverageWaitingTimePerCategory\":4.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":0.08,\"AverageWaitingTimePerCategory\":0.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.28,\"AverageWaitingTimePerCategory\":0.47,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.72,\"AverageWaitingTimePerCategory\":6.90,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:47:18 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:47:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.225.41
6/24/2025 1:47:19 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:47:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 1:47:19 PM | Request Received getDashboardList=> userId: 44, languageCode:Sp | Client IP: 5.195.225.41
6/24/2025 1:47:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41
6/24/2025 1:47:21 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:47:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:47:24 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-06-24 fto: 2025-06-24 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:47:24 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:48:12 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:49:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:50:13 PM | Request Received getDashboardData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:50:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:50:37 PM | Request Received getDashboardData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41
6/24/2025 1:51:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41
6/24/2025 1:51:41 PM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:51:59 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":2483,\"PercentageIssuedTickets\":3.00,\"ServedTicketsPerCategory\":2467,\"PercentageServedTickets\":3.16,\"AvgWaitTime\":\"00:03:50\",\"WaitingSLACount\":2216,\"WaitingSLAPercentage\":89.25,\"AvgServiceTime\":\"00:02:56\",\"ServiceSLACount\":2466,\"ServiceSLAPercentage\":99.96,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":8,\"FFTime\":\"01:02:00\",\"MaxFFTime\":\"21:33:34\",\"AvgFFTime\":\"00:02:56\",\"PercentageFFTime\":1.77,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:47:07\",\"MaxWaitingTime\":\"00:56:48\"},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate 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Servicio\",\"colValue\":\"Prom.: 00:05:15 | SLA: 99.00%\"},{\"colName\":\"Ausente\",\"colValue\":\"4326 (5.22%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.94,\"AverageWaitingTimePerCategory\":3.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":2.95,\"AverageWaitingTimePerCategory\":6.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":5.23,\"AverageWaitingTimePerCategory\":4.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":3.16,\"AverageWaitingTimePerCategory\":2.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.45,\"AverageWaitingTimePerCategory\":3.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.79,\"AverageWaitingTimePerCategory\":5.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":5.60,\"AverageWaitingTimePerCategory\":8.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.26,\"AverageWaitingTimePerCategory\":6.75,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":15.66,\"AverageWaitingTimePerCategory\":6.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":18.79,\"AverageWaitingTimePerCategory\":8.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":6.94,\"AverageWaitingTimePerCategory\":7.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":6.03,\"AverageWaitingTimePerCategory\":7.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":3.69,\"AverageWaitingTimePerCategory\":5.61,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":7.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":4.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.97,\"AverageWaitingTimePerCategory\":4.28,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.76,\"AverageWaitingTimePerCategory\":5.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":17.70,\"AverageWaitingTimePerCategory\":5.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":13.06,\"AverageWaitingTimePerCategory\":7.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":14.92,\"AverageWaitingTimePerCategory\":6.25,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.27,\"AverageWaitingTimePerCategory\":6.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File 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Payments\",\"AverageServiceTimePerCategory\":3.32,\"AverageWaitingTimePerCategory\":6.43,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.88,\"AverageWaitingTimePerCategory\":1.38,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:53:53 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:54:23 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":2483,\"PercentageIssuedTickets\":4.03,\"ServedTicketsPerCategory\":2467,\"PercentageServedTickets\":4.31,\"AvgWaitTime\":\"00:03:50\",\"WaitingSLACount\":2216,\"WaitingSLAPercentage\":89.25,\"AvgServiceTime\":\"00:02:56\",\"ServiceSLACount\":2466,\"ServiceSLAPercentage\":99.96,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":8,\"FFTime\":\"01:02:00\",\"MaxFFTime\":\"21:33:34\",\"AvgFFTime\":\"00:02:56\",\"PercentageFFTime\":2.51,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:47:07\",\"MaxWaitingTime\":\"00:56:48\"},{\"CategoryName\":\"Corporate 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Booki\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:03:50\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":85.71,\"AvgServiceTime\":\"00:01:19\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:07:58\",\"MaxFFTime\":\"00:07:30\",\"AvgFFTime\":\"00:01:19\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:26:55\",\"MaxWaitingTime\":\"00:09:53\"},{\"CategoryName\":\"Corporate Payments\",\"IssuedTicketsPerCategory\":11656,\"PercentageIssuedTickets\":18.93,\"ServedTicketsPerCategory\":9760,\"PercentageServedTickets\":17.05,\"AvgWaitTime\":\"00:06:25\",\"WaitingSLACount\":7608,\"WaitingSLAPercentage\":65.27,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":9740,\"ServiceSLAPercentage\":99.80,\"NoShowTickets\":1869,\"PercentageNoShowTickets\":3.04,\"UnqualifiedTickets\":27,\"FFTime\":\"12:21:36\",\"MaxFFTime\":\"00:52:39\",\"AvgFFTime\":\"00:03:19\",\"PercentageFFTime\":11.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"21:51:18\",\"MaxWaitingTime\":\"01:47:01\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"57233 / 61578 (92.94%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:26 | SLA: 77.59%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:03 | SLA: 99.09%\"},{\"colName\":\"Ausente\",\"colValue\":\"4078 (6.62%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.94,\"AverageWaitingTimePerCategory\":3.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":2.95,\"AverageWaitingTimePerCategory\":6.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":5.23,\"AverageWaitingTimePerCategory\":4.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.45,\"AverageWaitingTimePerCategory\":3.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":15.66,\"AverageWaitingTimePerCategory\":6.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.27,\"AverageWaitingTimePerCategory\":3.72,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.65,\"AverageWaitingTimePerCategory\":4.95,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":13.06,\"AverageWaitingTimePerCategory\":7.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.27,\"AverageWaitingTimePerCategory\":6.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":4.76,\"AverageWaitingTimePerCategory\":5.19,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":8.75,\"AverageWaitingTimePerCategory\":6.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":1.33,\"AverageWaitingTimePerCategory\":3.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.32,\"AverageWaitingTimePerCategory\":6.43,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:54:36 PM | Request Received getReportData=> fid: 34| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:54:51 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes 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SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":2483,\"PercentageIssuedTickets\":4.03,\"ServedTicketsPerCategory\":2467,\"PercentageServedTickets\":4.31,\"AvgWaitTime\":\"00:03:50\",\"WaitingSLACount\":2216,\"WaitingSLAPercentage\":89.25,\"AvgServiceTime\":\"00:02:56\",\"ServiceSLACount\":2466,\"ServiceSLAPercentage\":99.96,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":8,\"FFTime\":\"01:02:00\",\"MaxFFTime\":\"21:33:34\",\"AvgFFTime\":\"00:02:56\",\"PercentageFFTime\":2.51,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:47:07\",\"MaxWaitingTime\":\"00:56:48\"},{\"CategoryName\":\"Corporate 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Payments\",\"IssuedTicketsPerCategory\":11656,\"PercentageIssuedTickets\":18.93,\"ServedTicketsPerCategory\":9760,\"PercentageServedTickets\":17.05,\"AvgWaitTime\":\"00:06:25\",\"WaitingSLACount\":7608,\"WaitingSLAPercentage\":65.27,\"AvgServiceTime\":\"00:03:19\",\"ServiceSLACount\":9740,\"ServiceSLAPercentage\":99.80,\"NoShowTickets\":1869,\"PercentageNoShowTickets\":3.04,\"UnqualifiedTickets\":27,\"FFTime\":\"12:21:36\",\"MaxFFTime\":\"00:52:39\",\"AvgFFTime\":\"00:03:19\",\"PercentageFFTime\":11.20,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"21:51:18\",\"MaxWaitingTime\":\"01:47:01\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"57233 / 61578 (92.94%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:26 | SLA: 77.59%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:03 | SLA: 99.09%\"},{\"colName\":\"Ausente\",\"colValue\":\"4078 (6.62%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.94,\"AverageWaitingTimePerCategory\":3.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":2.95,\"AverageWaitingTimePerCategory\":6.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":5.23,\"AverageWaitingTimePerCategory\":4.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.45,\"AverageWaitingTimePerCategory\":3.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":15.66,\"AverageWaitingTimePerCategory\":6.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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Booki\",\"AverageServiceTimePerCategory\":1.33,\"AverageWaitingTimePerCategory\":3.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.32,\"AverageWaitingTimePerCategory\":6.43,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:56:10 PM | Request Received getReportData=> fid: 34|48| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:56:27 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":2483,\"PercentageIssuedTickets\":4.01,\"ServedTicketsPerCategory\":2467,\"PercentageServedTickets\":4.28,\"AvgWaitTime\":\"00:03:50\",\"WaitingSLACount\":2216,\"WaitingSLAPercentage\":89.25,\"AvgServiceTime\":\"00:02:56\",\"ServiceSLACount\":2466,\"ServiceSLAPercentage\":99.96,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":8,\"FFTime\":\"01:02:00\",\"MaxFFTime\":\"21:33:34\",\"AvgFFTime\":\"00:02:56\",\"PercentageFFTime\":2.49,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"14:47:07\",\"MaxWaitingTime\":\"00:56:48\"},{\"CategoryName\":\"Corporate 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77.58%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:04 | SLA: 99.08%\"},{\"colName\":\"Ausente\",\"colValue\":\"4081 (6.59%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.94,\"AverageWaitingTimePerCategory\":3.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":2.95,\"AverageWaitingTimePerCategory\":6.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":5.23,\"AverageWaitingTimePerCategory\":4.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.45,\"AverageWaitingTimePerCategory\":3.78,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":15.66,\"AverageWaitingTimePerCategory\":6.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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6/24/2025 1:56:27 PM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 fOtherParameters: category:CAS-Cashier|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|ETY-EYE TEST|IDL-Intl Driving License|MOT-Mock Test|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA Services|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:56:44 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Mock Test\",\"IssuedTicketsPerCategory\":23,\"PercentageIssuedTickets\":6.37,\"ServedTicketsPerCategory\":22,\"PercentageServedTickets\":6.25,\"AvgWaitTime\":\"00:05:00\",\"WaitingSLACount\":20,\"WaitingSLAPercentage\":86.96,\"AvgServiceTime\":\"00:03:00\",\"ServiceSLACount\":22,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":1,\"PercentageNoShowTickets\":0.28,\"UnqualifiedTickets\":0,\"FFTime\":\"01:06:21\",\"MaxFFTime\":\"00:59:50\",\"AvgFFTime\":\"00:03:00\",\"PercentageFFTime\":2.63,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:55:20\",\"MaxWaitingTime\":\"00:14:04\"},{\"CategoryName\":\"Payment\",\"IssuedTicketsPerCategory\":338,\"PercentageIssuedTickets\":93.63,\"ServedTicketsPerCategory\":330,\"PercentageServedTickets\":93.75,\"AvgWaitTime\":\"00:06:50\",\"WaitingSLACount\":257,\"WaitingSLAPercentage\":76.04,\"AvgServiceTime\":\"00:07:26\",\"ServiceSLACount\":317,\"ServiceSLAPercentage\":96.06,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.55,\"UnqualifiedTickets\":6,\"FFTime\":\"16:55:21\",\"MaxFFTime\":\"04:23:36\",\"AvgFFTime\":\"00:07:26\",\"PercentageFFTime\":97.37,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:49:51\",\"MaxWaitingTime\":\"01:05:35\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"352 / 361 (97.51%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:06:43 | SLA: 76.73%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:07:09 | SLA: 96.31%\"},{\"colName\":\"Ausente\",\"colValue\":\"3 (0.83%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":3.02,\"AverageWaitingTimePerCategory\":5.01,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":7.44,\"AverageWaitingTimePerCategory\":6.84,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:56:44 PM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:57:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes 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Reg\",\"IssuedTicketsPerCategory\":296,\"PercentageIssuedTickets\":1.39,\"ServedTicketsPerCategory\":289,\"PercentageServedTickets\":1.38,\"AvgWaitTime\":\"00:06:22\",\"WaitingSLACount\":225,\"WaitingSLAPercentage\":76.01,\"AvgServiceTime\":\"00:08:58\",\"ServiceSLACount\":281,\"ServiceSLAPercentage\":97.23,\"NoShowTickets\":7,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0,\"FFTime\":\"19:15:21\",\"MaxFFTime\":\"20:34:41\",\"AvgFFTime\":\"00:08:58\",\"PercentageFFTime\":2.14,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:28:07\",\"MaxWaitingTime\":\"01:07:29\"},{\"CategoryName\":\"Shift 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Booking\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:23\",\"MaxWaitingTime\":\"00:01:23\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"20936 / 21322 (98.19%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:05:55 | SLA: 82.73%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:48 | SLA: 98.74%\"},{\"colName\":\"Ausente\",\"colValue\":\"248 (1.16%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":3.16,\"AverageWaitingTimePerCategory\":2.58,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.79,\"AverageWaitingTimePerCategory\":5.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":5.60,\"AverageWaitingTimePerCategory\":8.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.26,\"AverageWaitingTimePerCategory\":6.75,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":18.79,\"AverageWaitingTimePerCategory\":8.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":6.94,\"AverageWaitingTimePerCategory\":7.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":6.03,\"AverageWaitingTimePerCategory\":7.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":3.69,\"AverageWaitingTimePerCategory\":5.61,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":7.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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Reg\",\"AverageServiceTimePerCategory\":8.98,\"AverageWaitingTimePerCategory\":6.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":6.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.88,\"AverageWaitingTimePerCategory\":1.38,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41
6/24/2025 1:57:01 PM | Request Received getReportData=> fid: 48| ftype:  ffrom: 2025-01-01 fto: 2025-05-31 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41
6/24/2025 1:57:17 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert 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Class\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy 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6/24/2025 3:33:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 94.200.180.122
6/24/2025 3:33:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 94.200.180.122