7/3/2025 8:56:14 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.134 7/3/2025 8:56:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.134 7/3/2025 8:56:15 AM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.134 7/3/2025 8:56:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.134 7/3/2025 8:56:15 AM | Request Received getDashboardList=> userId: 72, languageCode:En | Client IP: 5.195.235.134 7/3/2025 8:56:15 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.134 7/3/2025 8:56:16 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2025-07-03 fto: 2025-07-03 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 7/3/2025 8:56:16 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 7/3/2025 8:56:26 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2025-06-01 fto: 2025-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.134 7/3/2025 8:57:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.134 7/3/2025 8:57:26 AM | Request Received getReportData=> fid: 31| ftype: ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-Archive Dept Servc|NII-Cashier|NCC-City Cleanliness|NRR-Clemency Requests|NQQ-Corp Parking Reserv|NGG- CREMATION|NMM-Cremations|NDD-Dewatering Service|NEE-Electronic Archive|NLL-Environmental Permit|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|NHH-Notary Services |PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NSS-PUBLIC PARKING SERVI|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|NUU-Top Up E Gate|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 31-B | Client IP: 5.195.235.134 7/3/2025 8:57:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA 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Time\"}]","reportBody":"[{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept 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}]","summaryData":"","graphName":"rpt-tp-summary-component","graphData":"{\"OperatorName\":[\"C1\",\"USER1\",\"USER1\",\"USER1\",\"USER2\",\"USER2\",\"USER3\",\"USER3\",\"USER4\",\"USER4\",\"USER4\",\"USER5\",\"USER6\",\"USER6\",\"USER6\",\"USER7\",\"USER7\",\"USER7\",\"USER7\",\"USER8\",\"USER9\",\"USER9\",\"USER10\",\"USER11\",\"USER12\",\"USER13\",\"USER14\",\"USER15\",\"USER16\",\"USER17\",\"USER18\",\"USER19\",\"USER20\",\"USER21\",\"USER22\",\"USER23\",\"USER24\",\"USER25\",\"USER26\",\"USER27\",\"USER28\",\"USER29\",\"3\",\"1\",\"C08\",\"2\"],\"TicketServed\":[0,186,47,202,0,39,482,60,0,66,22,0,176,133,87,94,181,128,60,0,0,637,0,674,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],\"SLA\":[0.00,210.75,834.04,194.06,0.00,92.31,106.02,851.67,0.00,101.52,304.55,0.00,207.95,275.19,420.69,674.47,350.28,495.31,1056.67,0.00,0.00,88.07,0.00,114.39,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"ServingPercentage\":[0.00,49.39,25.25,30.91,0.00,1.92,39.70,19.12,0.00,13.48,14.69,0.00,63.44,41.49,33.74,30.00,34.19,42.00,23.04,0.00,0.00,37.71,0.00,18.13,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"BackendPercentage\":[0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00],\"IdlePercentage\":[0.00,50.61,74.75,69.09,0.00,98.08,60.30,80.88,0.00,86.52,85.31,0.00,36.56,58.51,66.26,70.00,85.10,61.48,76.96,0.00,0.00,62.29,0.00,81.87,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,100.00,0.00,0.00,0.00],\"ProcessingTime\":[\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\",\"00:00:00\"]}","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.134 7/3/2025 11:40:46 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 91.72.151.66 7/3/2025 11:40:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 91.72.151.66 7/3/2025 11:40:53 AM | Request Received onLoginClick=> userName: Reem419 | Client IP: 91.72.151.66 7/3/2025 11:40:53 AM | Response Sent => {"Result":"0","UserID":"102","UserRoleID":"12","UserLevelID":"73-B","UserName":"Reem419","Password":"YrX+Z4JnkZrg8GImwMYeUg==","tokenKey":"I471BXVDAE"} | Client IP: 91.72.151.66 7/3/2025 11:40:53 AM | Request Received getUserModuleRights=> branchId:0userId: 102 | Client IP: 91.72.151.66 7/3/2025 11:40:53 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 91.72.151.66 7/3/2025 11:40:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 91.72.151.66 7/3/2025 11:40:54 AM | Request Received getDashboardList=> userId: 102, languageCode:Ar | Client IP: 91.72.151.66 7/3/2025 11:40:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 7/3/2025 11:40:54 AM | Request Received getDashboardList=> userId: 102, languageCode:Ar | Client IP: 91.72.151.66 7/3/2025 11:40:54 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 91.72.151.66 7/3/2025 11:40:54 AM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-03 fto: 2025-07-03 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.72.151.66 7/3/2025 11:40:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.72.151.66 7/3/2025 11:41:08 AM | Request Received getReportData=> fid: 73| ftype: ffrom: 2025-07-03 fto: 2025-07-03 fOtherParameters: category:ELD-Elderly People|EBK-EVALUATION BOOKING|FML-Female|FRG-FEMALE REGISTRATION|ZBK-MZ BOOKING|ZRG-MZ REGISTRATION|NCV-NORTH COVID TEST|NYE-NORTH EYE TEST|NFF-NORTH FEMALE BOOKING|NVV-NORTH VIP|RBK-REBOOKING BLDG 1|NBB-REBOOKING BLDG 3|MRG-REGISTRATION BLDG 1|NRR-REGISTRATION BLDG 3|NTT-TEST BLDG 3|THT-THEORY TEST BLDG 1|FTB-TRAINING BOOKING|VIP-VIP BLDG 1|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 73-B | Client IP: 91.72.151.66 7/3/2025 11:41:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"EVALUATION BOOKING\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Elderly 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AR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"FEMALE REGISTRATION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TRAINING 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TEST\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NORTH FEMALE 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1:06:47 PM | Request Received getDashboardList=> userId: 44, languageCode:En | Client IP: 5.195.225.41 7/3/2025 1:06:47 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41 7/3/2025 1:06:48 PM | Request Received getDashboardData=> fid: 37|34|47|35|49|48|50|148| ftype: ffrom: 2025-07-03 fto: 2025-07-03 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.225.41 7/3/2025 1:06:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.225.41 7/3/2025 1:06:51 PM | Request Received getReportData=> fid: 37|34|47|35|49|48|50|148| ftype: ffrom: 2025-07-03 fto: 2025-07-03 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment 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Assessment|PAY-Payment|PAC-Payment Corporate|PYN-Payment Normal|PET-Pre Evaluation Test|PRT-Pre Evaluation Test|RAG-Registration Arabic|RAG-Registration Arb|REG-Registration Eng|REG-Registration English|RUG-Registration Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 1:06:51 PM | Response Sent => 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{"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"51 / 51 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:11 | SLA: 72.55%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:02 | SLA: 96.08%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.42,\"AverageWaitingTimePerCategory\":0.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":6.39,\"AverageWaitingTimePerCategory\":6.55,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 1:53:36 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 40.77.188.110 7/3/2025 1:53:36 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 40.77.188.110 7/3/2025 2:17:25 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.225.41 7/3/2025 2:17:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.225.41 7/3/2025 2:17:27 PM | Request Received onLoginClick=> userName: Enoch.fresnell | Client IP: 5.195.225.41 7/3/2025 2:17:27 PM | Response Sent => {"Result":"0","UserID":"44","UserRoleID":"3","UserLevelID":"14-R","UserName":"Enoch.fresnell","Password":"h/HkzblpHKs=","tokenKey":"VRCEEM5IR1"} | Client IP: 5.195.225.41 7/3/2025 2:17:28 PM | Request Received getUserModuleRights=> branchId:0userId: 44 | Client IP: 5.195.225.41 7/3/2025 2:17:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.225.41 7/3/2025 2:17:29 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.225.41 7/3/2025 2:17:30 PM | Request Received getDashboardList=> userId: 44, languageCode:En | Client IP: 5.195.225.41 7/3/2025 2:17:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41 7/3/2025 2:17:30 PM | Request Received getDashboardList=> userId: 44, languageCode:En | Client IP: 5.195.225.41 7/3/2025 2:17:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.225.41 7/3/2025 2:17:34 PM | Request Received getReportData=> fid: 37|34|47|35|49|48|50|148| ftype: ffrom: 2025-07-03 fto: 2025-07-03 fOtherParameters: category:RAG-Arabic Registration|ATB-Arabic Training Auto|ATM-Arabic Training Manu|ATB-Arb Training Auto|ATM-Arb Training Manual|AST-Assessment Test|ASY-Assessment 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00:05:58 | SLA: 100.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.75,\"AverageWaitingTimePerCategory\":4.76,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":6.32,\"AverageWaitingTimePerCategory\":5.15,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy 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Urdu|RAT-Road Assesment Test|RAT-Road Assess Test|RAT-Road Assessment Test|ROT-Road Test|RTE-Road Test|RTA-RTA File Opening|RRT-RTA Road Test|RTA-RTA Services|RST-RTA Smart Parking Te|RYS-RTA Smart Yard Test|RST-RTA Smartyard Test|RTT-RTA Theory Test|SIC-Shift Class|LBN-Shovel|SBO-Simulator Booking|SMT-Simulator Booking|SOB-Simulator Booking|SOB-Solo Booking|SBO-Solo Simulator Booki|RRA-Theory Test|THT-Theory Test|LMV-Training LMV|MOT-Training MOT|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 2:18:26 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served 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Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3874 / 3967 (97.66%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:35 | SLA: 83.77%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:19 | SLA: 99.23%\"},{\"colName\":\"No Show\",\"colValue\":\"76 (1.92%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":2.43,\"AverageWaitingTimePerCategory\":0.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.12,\"AverageWaitingTimePerCategory\":4.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":4.70,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":4.85,\"AverageWaitingTimePerCategory\":6.86,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":11.76,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":3.49,\"AverageWaitingTimePerCategory\":7.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":6.09,\"AverageWaitingTimePerCategory\":6.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.42,\"AverageWaitingTimePerCategory\":0.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":4.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":6.39,\"AverageWaitingTimePerCategory\":6.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":10.31,\"AverageWaitingTimePerCategory\":5.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":16.04,\"AverageWaitingTimePerCategory\":4.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":8.20,\"AverageWaitingTimePerCategory\":6.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":9.09,\"AverageWaitingTimePerCategory\":11.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:19:22 PM | Request Received getReportData=> fid: 48| ftype: ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 2:19:42 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert 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Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":454,\"PercentageIssuedTickets\":11.44,\"ServedTicketsPerCategory\":441,\"PercentageServedTickets\":11.38,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":362,\"WaitingSLAPercentage\":79.74,\"AvgServiceTime\":\"00:04:42\",\"ServiceSLACount\":441,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":13,\"PercentageNoShowTickets\":0.33,\"UnqualifiedTickets\":0,\"FFTime\":\"10:34:01\",\"MaxFFTime\":\"06:36:27\",\"AvgFFTime\":\"00:04:42\",\"PercentageFFTime\":10.07,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:19:25\",\"MaxWaitingTime\":\"00:39:34\"},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":267,\"PercentageIssuedTickets\":6.73,\"ServedTicketsPerCategory\":255,\"PercentageServedTickets\":6.58,\"AvgWaitTime\":\"00:06:51\",\"WaitingSLACount\":203,\"WaitingSLAPercentage\":76.03,\"AvgServiceTime\":\"00:04:50\",\"ServiceSLACount\":255,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":10,\"PercentageNoShowTickets\":0.25,\"UnqualifiedTickets\":2,\"FFTime\":\"20:35:57\",\"MaxFFTime\":\"06:06:51\",\"AvgFFTime\":\"00:04:50\",\"PercentageFFTime\":6.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:16:55\",\"MaxWaitingTime\":\"01:04:19\"},{\"CategoryName\":\"International Licens\",\"IssuedTicketsPerCategory\":55,\"PercentageIssuedTickets\":1.39,\"ServedTicketsPerCategory\":52,\"PercentageServedTickets\":1.34,\"AvgWaitTime\":\"00:06:43\",\"WaitingSLACount\":40,\"WaitingSLAPercentage\":72.73,\"AvgServiceTime\":\"00:11:45\",\"ServiceSLACount\":49,\"ServiceSLAPercentage\":94.23,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":0,\"FFTime\":\"10:11:19\",\"MaxFFTime\":\"06:12:29\",\"AvgFFTime\":\"00:11:45\",\"PercentageFFTime\":2.97,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:10:06\",\"MaxWaitingTime\":\"00:29:43\"},{\"CategoryName\":\"LMV Auto\",\"IssuedTicketsPerCategory\":487,\"PercentageIssuedTickets\":12.28,\"ServedTicketsPerCategory\":473,\"PercentageServedTickets\":12.21,\"AvgWaitTime\":\"00:06:22\",\"WaitingSLACount\":396,\"WaitingSLAPercentage\":81.31,\"AvgServiceTime\":\"00:05:01\",\"ServiceSLACount\":473,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.15,\"UnqualifiedTickets\":8,\"FFTime\":\"15:37:23\",\"MaxFFTime\":\"05:16:48\",\"AvgFFTime\":\"00:05:01\",\"PercentageFFTime\":11.54,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:55:42\",\"MaxWaitingTime\":\"02:13:27\"},{\"CategoryName\":\"LP 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All\",\"IssuedTicketsPerCategory\":634,\"PercentageIssuedTickets\":15.98,\"ServedTicketsPerCategory\":623,\"PercentageServedTickets\":16.08,\"AvgWaitTime\":\"00:06:08\",\"WaitingSLACount\":520,\"WaitingSLAPercentage\":82.02,\"AvgServiceTime\":\"00:06:05\",\"ServiceSLACount\":621,\"ServiceSLAPercentage\":99.68,\"NoShowTickets\":11,\"PercentageNoShowTickets\":0.28,\"UnqualifiedTickets\":0,\"FFTime\":\"15:14:58\",\"MaxFFTime\":\"09:21:42\",\"AvgFFTime\":\"00:06:05\",\"PercentageFFTime\":18.42,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"16:53:26\",\"MaxWaitingTime\":\"01:09:46\"},{\"CategoryName\":\"Motorbike\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock 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Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"3874 / 3967 (97.66%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:35 | SLA: 83.77%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:19 | SLA: 99.23%\"},{\"colName\":\"No Show\",\"colValue\":\"76 (1.92%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":2.43,\"AverageWaitingTimePerCategory\":0.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.12,\"AverageWaitingTimePerCategory\":4.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":4.70,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":4.85,\"AverageWaitingTimePerCategory\":6.86,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":11.76,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":3.49,\"AverageWaitingTimePerCategory\":7.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":6.09,\"AverageWaitingTimePerCategory\":6.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.42,\"AverageWaitingTimePerCategory\":0.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":4.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":6.39,\"AverageWaitingTimePerCategory\":6.55,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":10.31,\"AverageWaitingTimePerCategory\":5.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":16.04,\"AverageWaitingTimePerCategory\":4.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":8.20,\"AverageWaitingTimePerCategory\":6.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":9.09,\"AverageWaitingTimePerCategory\":11.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:20:32 PM | Request Received getReportData=> fid: 34|48| ftype: ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert Course|REG-English Registration|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RTA-RTA File Opening|SIC-Shift Class|SOB-Simulator Booking|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 2:20:50 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert 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Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"IssuedTicketsPerCategory\":454,\"PercentageIssuedTickets\":7.35,\"ServedTicketsPerCategory\":441,\"PercentageServedTickets\":7.30,\"AvgWaitTime\":\"00:06:23\",\"WaitingSLACount\":362,\"WaitingSLAPercentage\":79.74,\"AvgServiceTime\":\"00:04:42\",\"ServiceSLACount\":441,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":13,\"PercentageNoShowTickets\":0.21,\"UnqualifiedTickets\":0,\"FFTime\":\"10:34:01\",\"MaxFFTime\":\"06:36:27\",\"AvgFFTime\":\"00:04:42\",\"PercentageFFTime\":7.32,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:19:25\",\"MaxWaitingTime\":\"00:39:34\"},{\"CategoryName\":\"Heavy Truck\",\"IssuedTicketsPerCategory\":267,\"PercentageIssuedTickets\":4.32,\"ServedTicketsPerCategory\":255,\"PercentageServedTickets\":4.22,\"AvgWaitTime\":\"00:06:51\",\"WaitingSLACount\":203,\"WaitingSLAPercentage\":76.03,\"AvgServiceTime\":\"00:04:50\",\"ServiceSLACount\":255,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":10,\"PercentageNoShowTickets\":0.16,\"UnqualifiedTickets\":2,\"FFTime\":\"20:35:57\",\"MaxFFTime\":\"06:06:51\",\"AvgFFTime\":\"00:04:50\",\"PercentageFFTime\":4.36,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:16:55\",\"MaxWaitingTime\":\"01:04:19\"},{\"CategoryName\":\"International 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Auto\",\"IssuedTicketsPerCategory\":487,\"PercentageIssuedTickets\":7.89,\"ServedTicketsPerCategory\":473,\"PercentageServedTickets\":7.83,\"AvgWaitTime\":\"00:06:22\",\"WaitingSLACount\":396,\"WaitingSLAPercentage\":81.31,\"AvgServiceTime\":\"00:05:01\",\"ServiceSLACount\":473,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.10,\"UnqualifiedTickets\":8,\"FFTime\":\"15:37:23\",\"MaxFFTime\":\"05:16:48\",\"AvgFFTime\":\"00:05:01\",\"PercentageFFTime\":8.39,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:55:42\",\"MaxWaitingTime\":\"02:13:27\"},{\"CategoryName\":\"LP 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Opening\",\"IssuedTicketsPerCategory\":355,\"PercentageIssuedTickets\":5.75,\"ServedTicketsPerCategory\":350,\"PercentageServedTickets\":5.79,\"AvgWaitTime\":\"00:06:39\",\"WaitingSLACount\":273,\"WaitingSLAPercentage\":76.90,\"AvgServiceTime\":\"00:08:12\",\"ServiceSLACount\":338,\"ServiceSLAPercentage\":96.57,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":3,\"FFTime\":\"23:50:22\",\"MaxFFTime\":\"13:58:16\",\"AvgFFTime\":\"00:08:12\",\"PercentageFFTime\":10.12,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"15:01:30\",\"MaxWaitingTime\":\"00:49:32\"},{\"CategoryName\":\"Hindi Urdo 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Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"6044 / 6174 (97.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:08 | SLA: 84.81%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:41 | SLA: 99.35%\"},{\"colName\":\"No Show\",\"colValue\":\"108 (1.75%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":2.43,\"AverageWaitingTimePerCategory\":0.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.12,\"AverageWaitingTimePerCategory\":4.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":4.70,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":4.85,\"AverageWaitingTimePerCategory\":6.86,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":11.76,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":3.49,\"AverageWaitingTimePerCategory\":7.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":6.09,\"AverageWaitingTimePerCategory\":6.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.89,\"AverageWaitingTimePerCategory\":5.97,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":4.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.64,\"AverageWaitingTimePerCategory\":4.36,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":10.31,\"AverageWaitingTimePerCategory\":5.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":16.04,\"AverageWaitingTimePerCategory\":4.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":8.20,\"AverageWaitingTimePerCategory\":6.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":9.09,\"AverageWaitingTimePerCategory\":11.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:20:58 PM | Request Received getReportData=> fid: 34|48| ftype: ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 2:21:17 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":574,\"PercentageIssuedTickets\":3.56,\"ServedTicketsPerCategory\":572,\"PercentageServedTickets\":3.80,\"AvgWaitTime\":\"00:02:56\",\"WaitingSLACount\":540,\"WaitingSLAPercentage\":94.08,\"AvgServiceTime\":\"00:02:37\",\"ServiceSLACount\":572,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":2,\"FFTime\":\"01:02:04\",\"MaxFFTime\":\"04:11:25\",\"AvgFFTime\":\"00:02:37\",\"PercentageFFTime\":1.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"04:06:12\",\"MaxWaitingTime\":\"00:30:04\"},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"IssuedTicketsPerCategory\":573,\"PercentageIssuedTickets\":3.55,\"ServedTicketsPerCategory\":489,\"PercentageServedTickets\":3.24,\"AvgWaitTime\":\"00:04:31\",\"WaitingSLACount\":435,\"WaitingSLAPercentage\":75.92,\"AvgServiceTime\":\"00:02:40\",\"ServiceSLACount\":489,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":72,\"PercentageNoShowTickets\":0.45,\"UnqualifiedTickets\":12,\"FFTime\":\"21:49:21\",\"MaxFFTime\":\"03:58:52\",\"AvgFFTime\":\"00:02:40\",\"PercentageFFTime\":1.70,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"18:14:08\",\"MaxWaitingTime\":\"00:59:04\"},{\"CategoryName\":\"Desert Driving\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":0.21,\"ServedTicketsPerCategory\":31,\"PercentageServedTickets\":0.21,\"AvgWaitTime\":\"00:04:04\",\"WaitingSLACount\":27,\"WaitingSLAPercentage\":79.41,\"AvgServiceTime\":\"00:06:33\",\"ServiceSLACount\":31,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":1,\"FFTime\":\"03:23:10\",\"MaxFFTime\":\"02:27:43\",\"AvgFFTime\":\"00:06:33\",\"PercentageFFTime\":0.26,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:14:41\",\"MaxWaitingTime\":\"00:26:27\"},{\"CategoryName\":\"Dessert Course\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":0.01,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":0.01,\"AvgWaitTime\":\"00:00:50\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:25\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:04:51\",\"MaxFFTime\":\"00:04:51\",\"AvgFFTime\":\"00:02:25\",\"PercentageFFTime\":0.01,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:41\",\"MaxWaitingTime\":\"00:01:07\"},{\"CategoryName\":\"EYE 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Class\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy 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Truck\",\"IssuedTicketsPerCategory\":267,\"PercentageIssuedTickets\":1.66,\"ServedTicketsPerCategory\":255,\"PercentageServedTickets\":1.69,\"AvgWaitTime\":\"00:06:51\",\"WaitingSLACount\":203,\"WaitingSLAPercentage\":76.03,\"AvgServiceTime\":\"00:04:50\",\"ServiceSLACount\":255,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":10,\"PercentageNoShowTickets\":0.06,\"UnqualifiedTickets\":2,\"FFTime\":\"20:35:57\",\"MaxFFTime\":\"06:06:51\",\"AvgFFTime\":\"00:04:50\",\"PercentageFFTime\":1.60,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"06:16:55\",\"MaxWaitingTime\":\"01:04:19\"},{\"CategoryName\":\"Intl Driving 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Auto\",\"IssuedTicketsPerCategory\":487,\"PercentageIssuedTickets\":3.02,\"ServedTicketsPerCategory\":473,\"PercentageServedTickets\":3.14,\"AvgWaitTime\":\"00:06:22\",\"WaitingSLACount\":396,\"WaitingSLAPercentage\":81.31,\"AvgServiceTime\":\"00:05:01\",\"ServiceSLACount\":473,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.04,\"UnqualifiedTickets\":8,\"FFTime\":\"15:37:23\",\"MaxFFTime\":\"05:16:48\",\"AvgFFTime\":\"00:05:01\",\"PercentageFFTime\":3.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:55:42\",\"MaxWaitingTime\":\"02:13:27\"},{\"CategoryName\":\"LP 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Time\",\"colValue\":\"Avg.: 00:05:06 | SLA: 98.98%\"},{\"colName\":\"No Show\",\"colValue\":\"1004 (6.23%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.63,\"AverageWaitingTimePerCategory\":2.95,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":2.68,\"AverageWaitingTimePerCategory\":4.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":6.55,\"AverageWaitingTimePerCategory\":4.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":2.43,\"AverageWaitingTimePerCategory\":0.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.14,\"AverageWaitingTimePerCategory\":4.09,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.12,\"AverageWaitingTimePerCategory\":4.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":4.70,\"AverageWaitingTimePerCategory\":6.39,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":4.85,\"AverageWaitingTimePerCategory\":6.86,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":20.34,\"AverageWaitingTimePerCategory\":11.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":11.76,\"AverageWaitingTimePerCategory\":6.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":5.03,\"AverageWaitingTimePerCategory\":6.38,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":3.49,\"AverageWaitingTimePerCategory\":7.96,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":6.09,\"AverageWaitingTimePerCategory\":6.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":0.89,\"AverageWaitingTimePerCategory\":5.97,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":4.32,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.64,\"AverageWaitingTimePerCategory\":4.36,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":10.31,\"AverageWaitingTimePerCategory\":5.42,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":12.62,\"AverageWaitingTimePerCategory\":6.15,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":16.04,\"AverageWaitingTimePerCategory\":4.16,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.10,\"AverageWaitingTimePerCategory\":5.22,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":8.20,\"AverageWaitingTimePerCategory\":6.65,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":5.31,\"AverageWaitingTimePerCategory\":4.94,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":9.09,\"AverageWaitingTimePerCategory\":11.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":9.13,\"AverageWaitingTimePerCategory\":4.34,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":1.62,\"AverageWaitingTimePerCategory\":16.15,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":2.99,\"AverageWaitingTimePerCategory\":5.07,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:22:04 PM | Request Received getReportData=> fid: 34|48| ftype: ffrom: 2025-01-01 fto: 2025-06-30 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 2:22:25 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face 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Time\",\"colValue\":\"Avg.: 00:05:14 | SLA: 99.00%\"},{\"colName\":\"No Show\",\"colValue\":\"5330 (5.38%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.88,\"AverageWaitingTimePerCategory\":3.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":2.91,\"AverageWaitingTimePerCategory\":6.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":5.38,\"AverageWaitingTimePerCategory\":4.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":2.87,\"AverageWaitingTimePerCategory\":1.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.40,\"AverageWaitingTimePerCategory\":3.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.68,\"AverageWaitingTimePerCategory\":5.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":5.46,\"AverageWaitingTimePerCategory\":7.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.18,\"AverageWaitingTimePerCategory\":6.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":16.52,\"AverageWaitingTimePerCategory\":7.05,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":17.04,\"AverageWaitingTimePerCategory\":7.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":6.66,\"AverageWaitingTimePerCategory\":6.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":5.91,\"AverageWaitingTimePerCategory\":7.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":4.04,\"AverageWaitingTimePerCategory\":5.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":7.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.41,\"AverageWaitingTimePerCategory\":4.43,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.91,\"AverageWaitingTimePerCategory\":4.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.74,\"AverageWaitingTimePerCategory\":4.90,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":16.69,\"AverageWaitingTimePerCategory\":5.83,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":12.99,\"AverageWaitingTimePerCategory\":6.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":14.99,\"AverageWaitingTimePerCategory\":6.12,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.24,\"AverageWaitingTimePerCategory\":6.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":9.73,\"AverageWaitingTimePerCategory\":6.79,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":4.86,\"AverageWaitingTimePerCategory\":5.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":8.99,\"AverageWaitingTimePerCategory\":6.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":8.81,\"AverageWaitingTimePerCategory\":6.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":1.42,\"AverageWaitingTimePerCategory\":9.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":6.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.27,\"AverageWaitingTimePerCategory\":6.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.88,\"AverageWaitingTimePerCategory\":1.38,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:22:32 PM | Request Received getReportData=> fid: 34|48| ftype: ffrom: 2025-01-01 fto: 2025-06-30 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 2:22:53 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":3057,\"PercentageIssuedTickets\":3.09,\"ServedTicketsPerCategory\":3039,\"PercentageServedTickets\":3.26,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":2756,\"WaitingSLAPercentage\":90.15,\"AvgServiceTime\":\"00:02:53\",\"ServiceSLACount\":3038,\"ServiceSLAPercentage\":99.97,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":10,\"FFTime\":\"02:04:04\",\"MaxFFTime\":\"01:44:59\",\"AvgFFTime\":\"00:02:53\",\"PercentageFFTime\":1.80,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"18:53:19\",\"MaxWaitingTime\":\"00:56:48\"},{\"CategoryName\":\"Corporate\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate 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Time\",\"colValue\":\"Avg.: 00:05:14 | SLA: 99.00%\"},{\"colName\":\"No Show\",\"colValue\":\"5330 (5.38%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":2.88,\"AverageWaitingTimePerCategory\":3.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Clearance\",\"AverageServiceTimePerCategory\":2.91,\"AverageWaitingTimePerCategory\":6.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Desert Driving\",\"AverageServiceTimePerCategory\":5.38,\"AverageWaitingTimePerCategory\":4.49,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":2.87,\"AverageWaitingTimePerCategory\":1.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EYE TEST\",\"AverageServiceTimePerCategory\":3.40,\"AverageWaitingTimePerCategory\":3.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.68,\"AverageWaitingTimePerCategory\":5.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":5.46,\"AverageWaitingTimePerCategory\":7.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.18,\"AverageWaitingTimePerCategory\":6.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Intl Driving License\",\"AverageServiceTimePerCategory\":16.52,\"AverageWaitingTimePerCategory\":7.05,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":17.04,\"AverageWaitingTimePerCategory\":7.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":6.66,\"AverageWaitingTimePerCategory\":6.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":5.91,\"AverageWaitingTimePerCategory\":7.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":4.04,\"AverageWaitingTimePerCategory\":5.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":7.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.41,\"AverageWaitingTimePerCategory\":4.43,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.91,\"AverageWaitingTimePerCategory\":4.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":3.74,\"AverageWaitingTimePerCategory\":4.90,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":16.69,\"AverageWaitingTimePerCategory\":5.83,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Arb\",\"AverageServiceTimePerCategory\":12.99,\"AverageWaitingTimePerCategory\":6.87,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":14.99,\"AverageWaitingTimePerCategory\":6.12,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Eng\",\"AverageServiceTimePerCategory\":11.24,\"AverageWaitingTimePerCategory\":6.35,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":9.73,\"AverageWaitingTimePerCategory\":6.79,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA Services\",\"AverageServiceTimePerCategory\":4.86,\"AverageWaitingTimePerCategory\":5.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":8.99,\"AverageWaitingTimePerCategory\":6.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Registration Urdu\",\"AverageServiceTimePerCategory\":8.81,\"AverageWaitingTimePerCategory\":6.23,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Solo Simulator Booki\",\"AverageServiceTimePerCategory\":1.42,\"AverageWaitingTimePerCategory\":9.52,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":6.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corporate Payments\",\"AverageServiceTimePerCategory\":3.27,\"AverageWaitingTimePerCategory\":6.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.88,\"AverageWaitingTimePerCategory\":1.38,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:23:40 PM | Request Received getReportData=> fid: 34| ftype: ffrom: 2025-01-01 fto: 2025-06-30 fOtherParameters: category:RAG-Arabic Registration|CAS-Cashier|CAS-Corporate|COC-Corporate Clearance|SOB-Corporate Payments|DDR-Desert Driving|DDR-Dessert Course|REG-English Registration|ETY-EYE TEST|EYE-Eye Test|FRC-Friday Class|HEB-Heavy Bus|HET-Heavy Truck|RUG-Hindi Urdo Reg|ILC-International Licens|IDL-Intl Driving License|LMV-LMV Auto|LPR-LP Renewal|MAL-Manual All|MOT-Mock Test|MOB-Motorbike|NIC-Night Class|PAY-Payment|RAG-Registration Arb|REG-Registration Eng|RUG-Registration Urdu|RTA-RTA File Opening|RTA-RTA Services|SIC-Shift Class|SOB-Simulator Booking|SBO-Solo Simulator Booki|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 14-R | Client IP: 5.195.225.41 7/3/2025 2:24:00 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":3057,\"PercentageIssuedTickets\":4.15,\"ServedTicketsPerCategory\":3039,\"PercentageServedTickets\":4.44,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":2756,\"WaitingSLAPercentage\":90.15,\"AvgServiceTime\":\"00:02:53\",\"ServiceSLACount\":3038,\"ServiceSLAPercentage\":99.97,\"NoShowTickets\":8,\"PercentageNoShowTickets\":0.01,\"UnqualifiedTickets\":10,\"FFTime\":\"02:04:04\",\"MaxFFTime\":\"01:44:59\",\"AvgFFTime\":\"00:02:53\",\"PercentageFFTime\":2.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"18:53:19\",\"MaxWaitingTime\":\"00:56:48\"},{\"CategoryName\":\"Corporate 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{"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) 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\"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"403 / 412 (97.82%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:39 | SLA: 76.21%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:01 | SLA: 96.28%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (0.73%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.70,\"AverageWaitingTimePerCategory\":4.48,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":7.31,\"AverageWaitingTimePerCategory\":6.80,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:26:43 PM | Request Received getReportData=> fid: 48| ftype: ffrom: 2025-01-01 fto: 2025-06-30 fOtherParameters: category:RAG-Arabic Registration|CAS-Corporate|DDR-Dessert 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Registration\",\"IssuedTicketsPerCategory\":781,\"PercentageIssuedTickets\":3.09,\"ServedTicketsPerCategory\":762,\"PercentageServedTickets\":3.07,\"AvgWaitTime\":\"00:06:07\",\"WaitingSLACount\":610,\"WaitingSLAPercentage\":78.10,\"AvgServiceTime\":\"00:14:59\",\"ServiceSLACount\":704,\"ServiceSLAPercentage\":92.39,\"NoShowTickets\":13,\"PercentageNoShowTickets\":0.05,\"UnqualifiedTickets\":6,\"FFTime\":\"22:24:46\",\"MaxFFTime\":\"03:23:26\",\"AvgFFTime\":\"00:14:59\",\"PercentageFFTime\":8.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:04:01\",\"MaxWaitingTime\":\"03:26:23\"},{\"CategoryName\":\"RTA File Opening\",\"IssuedTicketsPerCategory\":1513,\"PercentageIssuedTickets\":5.98,\"ServedTicketsPerCategory\":1484,\"PercentageServedTickets\":5.98,\"AvgWaitTime\":\"00:06:47\",\"WaitingSLACount\":1177,\"WaitingSLAPercentage\":77.79,\"AvgServiceTime\":\"00:09:43\",\"ServiceSLACount\":1415,\"ServiceSLAPercentage\":95.35,\"NoShowTickets\":20,\"PercentageNoShowTickets\":0.08,\"UnqualifiedTickets\":9,\"FFTime\":\"00:35:10\",\"MaxFFTime\":\"06:42:19\",\"AvgFFTime\":\"00:09:43\",\"PercentageFFTime\":10.15,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:19:37\",\"MaxWaitingTime\":\"02:10:38\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"IssuedTicketsPerCategory\":316,\"PercentageIssuedTickets\":1.25,\"ServedTicketsPerCategory\":309,\"PercentageServedTickets\":1.25,\"AvgWaitTime\":\"00:06:41\",\"WaitingSLACount\":239,\"WaitingSLAPercentage\":75.63,\"AvgServiceTime\":\"00:08:59\",\"ServiceSLACount\":300,\"ServiceSLAPercentage\":97.09,\"NoShowTickets\":7,\"PercentageNoShowTickets\":0.03,\"UnqualifiedTickets\":0,\"FFTime\":\"22:17:08\",\"MaxFFTime\":\"23:11:19\",\"AvgFFTime\":\"00:08:59\",\"PercentageFFTime\":1.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:13:31\",\"MaxWaitingTime\":\"01:07:29\"},{\"CategoryName\":\"Shift Class\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":0.09,\"ServedTicketsPerCategory\":14,\"PercentageServedTickets\":0.06,\"AvgWaitTime\":\"00:06:32\",\"WaitingSLACount\":12,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:04:31\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":10,\"FFTime\":\"01:03:26\",\"MaxFFTime\":\"01:02:24\",\"AvgFFTime\":\"00:04:31\",\"PercentageFFTime\":0.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:31:37\",\"MaxWaitingTime\":\"00:15:58\"},{\"CategoryName\":\"Simulator Booking\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:01:23\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:03:53\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:03:53\",\"MaxFFTime\":\"00:03:53\",\"AvgFFTime\":\"00:03:53\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:23\",\"MaxWaitingTime\":\"00:01:23\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"24810 / 25289 (98.11%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:52 | SLA: 82.89%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:05:43 | SLA: 98.82%\"},{\"colName\":\"No Show\",\"colValue\":\"324 (1.28%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Corporate\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dessert Course\",\"AverageServiceTimePerCategory\":2.87,\"AverageWaitingTimePerCategory\":1.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Eye Test\",\"AverageServiceTimePerCategory\":8.68,\"AverageWaitingTimePerCategory\":5.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Friday Class\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Bus\",\"AverageServiceTimePerCategory\":5.46,\"AverageWaitingTimePerCategory\":7.85,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Heavy Truck\",\"AverageServiceTimePerCategory\":5.18,\"AverageWaitingTimePerCategory\":6.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"International Licens\",\"AverageServiceTimePerCategory\":17.04,\"AverageWaitingTimePerCategory\":7.89,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LMV Auto\",\"AverageServiceTimePerCategory\":6.66,\"AverageWaitingTimePerCategory\":6.98,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"LP Renewal\",\"AverageServiceTimePerCategory\":5.91,\"AverageWaitingTimePerCategory\":7.18,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Manual All\",\"AverageServiceTimePerCategory\":4.04,\"AverageWaitingTimePerCategory\":5.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Motorbike\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":7.64,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Mock Test\",\"AverageServiceTimePerCategory\":2.70,\"AverageWaitingTimePerCategory\":4.48,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Night Class\",\"AverageServiceTimePerCategory\":2.91,\"AverageWaitingTimePerCategory\":4.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Payment\",\"AverageServiceTimePerCategory\":7.31,\"AverageWaitingTimePerCategory\":6.80,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Arabic Registration\",\"AverageServiceTimePerCategory\":16.69,\"AverageWaitingTimePerCategory\":5.83,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"English Registration\",\"AverageServiceTimePerCategory\":14.99,\"AverageWaitingTimePerCategory\":6.12,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"RTA File Opening\",\"AverageServiceTimePerCategory\":9.73,\"AverageWaitingTimePerCategory\":6.79,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Hindi Urdo Reg\",\"AverageServiceTimePerCategory\":8.99,\"AverageWaitingTimePerCategory\":6.69,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Shift Class\",\"AverageServiceTimePerCategory\":4.53,\"AverageWaitingTimePerCategory\":6.54,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Simulator Booking\",\"AverageServiceTimePerCategory\":3.88,\"AverageWaitingTimePerCategory\":1.38,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.225.41 7/3/2025 2:49:27 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 7/3/2025 2:49:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 7/3/2025 2:49:28 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 7/3/2025 2:49:28 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 7/3/2025 2:49:31 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 7/3/2025 2:49:31 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 7/3/2025 2:49:32 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-07-03 fto: 2025-07-03 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/3/2025 2:49:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/3/2025 2:49:48 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-07-03 fto: 2025-07-03 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketserved-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|overall-feedback-response-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component| | Client IP: 2.50.63.108 7/3/2025 2:49:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/3/2025 2:49:56 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 7/3/2025 2:49:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 7/3/2025 2:49:56 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-07-03 fto: 2025-07-03 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/3/2025 2:49:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/3/2025 2:50:11 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/3/2025 2:51:11 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/3/2025 2:51:11 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-06-30 fOtherParameters: language:En rptName: Export Audit Log rptCatName: Audit Log fUserLevel: 38-R | Client IP: 2.50.63.108 7/3/2025 2:51:11 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-06-30 fOtherParameters: language:En rptName: Export Audit Log rptCatName: Audit Log fUserLevel: 38-R | Client IP: 2.50.63.108 7/3/2025 2:54:45 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-06-30 fOtherParameters: language:En rptName: Export Audit Log rptCatName: Audit Log fUserLevel: 38-R | Client IP: 2.50.63.108 7/3/2025 2:54:56 PM | Request Received getUserModuleRights=> branchId:96userId: 133 | Client IP: 2.50.63.108 7/3/2025 2:55:22 PM | Request Received getUserModuleRights=> branchId:96userId: 133 | Client IP: 2.50.63.108 7/3/2025 2:55:26 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-06-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 7/3/2025 2:55:46 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":239,\"PercentageIssuedTickets\":9.52,\"ServedTicketsPerCategory\":238,\"PercentageServedTickets\":9.68,\"AvgWaitTime\":\"00:05:03\",\"WaitingSLACount\":203,\"WaitingSLAPercentage\":84.94,\"AvgServiceTime\":\"00:06:27\",\"ServiceSLACount\":198,\"ServiceSLAPercentage\":83.19,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"01:35:06\",\"MaxFFTime\":\"13:48:00\",\"AvgFFTime\":\"00:06:27\",\"PercentageFFTime\":6.36,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"20:02:05\",\"MaxWaitingTime\":\"02:12:34\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":84,\"PercentageIssuedTickets\":3.35,\"ServedTicketsPerCategory\":83,\"PercentageServedTickets\":3.38,\"AvgWaitTime\":\"00:08:36\",\"WaitingSLACount\":64,\"WaitingSLAPercentage\":76.19,\"AvgServiceTime\":\"00:15:08\",\"ServiceSLACount\":44,\"ServiceSLAPercentage\":53.01,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"20:57:06\",\"MaxFFTime\":\"15:51:23\",\"AvgFFTime\":\"00:15:08\",\"PercentageFFTime\":5.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:54:09\",\"MaxWaitingTime\":\"02:07:06\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":94,\"PercentageIssuedTickets\":3.74,\"ServedTicketsPerCategory\":94,\"PercentageServedTickets\":3.82,\"AvgWaitTime\":\"00:05:26\",\"WaitingSLACount\":80,\"WaitingSLAPercentage\":85.11,\"AvgServiceTime\":\"00:07:34\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":77.66,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"11:52:02\",\"MaxFFTime\":\"08:45:37\",\"AvgFFTime\":\"00:07:34\",\"PercentageFFTime\":2.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:30:56\",\"MaxWaitingTime\":\"00:48:20\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":230,\"PercentageIssuedTickets\":9.16,\"ServedTicketsPerCategory\":216,\"PercentageServedTickets\":8.79,\"AvgWaitTime\":\"00:11:59\",\"WaitingSLACount\":78,\"WaitingSLAPercentage\":33.91,\"AvgServiceTime\":\"00:12:14\",\"ServiceSLACount\":151,\"ServiceSLAPercentage\":69.91,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":11,\"FFTime\":\"20:05:49\",\"MaxFFTime\":\"06:28:26\",\"AvgFFTime\":\"00:12:14\",\"PercentageFFTime\":10.96,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:47:50\",\"MaxWaitingTime\":\"01:05:13\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":0.96,\"ServedTicketsPerCategory\":23,\"PercentageServedTickets\":0.94,\"AvgWaitTime\":\"00:02:41\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":95.83,\"AvgServiceTime\":\"00:11:19\",\"ServiceSLACount\":16,\"ServiceSLAPercentage\":69.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"04:20:27\",\"MaxFFTime\":\"04:11:25\",\"AvgFFTime\":\"00:11:19\",\"PercentageFFTime\":1.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:02:04\",\"MaxWaitingTime\":\"00:09:56\"},{\"CategoryName\":\"REG AND 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Time\",\"colValue\":\"Avg.: 00:09:49 | SLA: 72.86%\"},{\"colName\":\"No Show\",\"colValue\":\"16 (0.64%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":6.45,\"AverageWaitingTimePerCategory\":5.05,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":15.15,\"AverageWaitingTimePerCategory\":8.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":7.57,\"AverageWaitingTimePerCategory\":5.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":12.25,\"AverageWaitingTimePerCategory\":12.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT 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Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 92.97.228.167 7/3/2025 4:41:03 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 7/3/2025 4:41:03 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108