7/7/2025 9:11:27 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:11:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.235.133
7/7/2025 9:11:28 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:11:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.235.133
7/7/2025 9:11:51 AM | Request Received onLoginClick=> userName: shjmun | Client IP: 5.195.235.133
7/7/2025 9:11:51 AM | Response Sent => {"Result":"0","UserID":"27","UserRoleID":"3","UserLevelID":"13-R","UserName":"shjmun","Password":"JHSRdAxE8Kw=","tokenKey":"P378ACEQ5L"} | Client IP: 5.195.235.133
7/7/2025 9:11:51 AM | Request Received getUserModuleRights=> branchId:0userId: 27 | Client IP: 5.195.235.133
7/7/2025 9:11:52 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:11:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.235.133
7/7/2025 9:11:52 AM | Request Received getDashboardList=> userId: 27, languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:11:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:11:52 AM | Request Received getDashboardList=> userId: 27, languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:11:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:11:55 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:11:55 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:12:53 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:12:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:13:53 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:13:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:14:53 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:14:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:15:20 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:16:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:16:36 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:17:00 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:17:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132
7/7/2025 9:17:00 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:17:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132
7/7/2025 9:17:01 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:17:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132
7/7/2025 9:17:05 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132
7/7/2025 9:17:05 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132
7/7/2025 9:17:11 AM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|NAA-Female Lease|NBB-Female Rental|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.132
7/7/2025 9:17:12 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"BLOOD COLLECTION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Construction Project\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Calculating Fees for\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Attestation Clear\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Classification Coeff\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Control Services\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":3.75,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":4.84,\"AvgWaitTime\":\"00:06:59\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":33.33,\"AvgServiceTime\":\"00:02:06\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":66.67,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:06:19\",\"MaxFFTime\":\"00:05:40\",\"AvgFFTime\":\"00:02:06\",\"PercentageFFTime\":2.27,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:59\",\"MaxWaitingTime\":\"00:10:57\"},{\"CategoryName\":\"CUSTOMER SERVICE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"DRAINAGE NOC\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"DOCTOR\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Auctions\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates 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Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Customer Service\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"62 / 80 (77.50%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:06:50 | SLA: 47.50%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:29 | SLA: 87.10%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"BLOOD COLLECTION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"BUILDING PERMIT SERV\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Construction Project\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Calculating Fees for\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Attestation Clear\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Classification Coeff\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Control Services\",\"AverageServiceTimePerCategory\":2.11,\"AverageWaitingTimePerCategory\":6.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DRAINAGE NOC\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DOCTOR\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dubai Trade CSE Secu\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Engineering Permits\",\"AverageServiceTimePerCategory\":4.39,\"AverageWaitingTimePerCategory\":7.66,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Environment Control\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Fees Calculation\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Follow Cases\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Food Control\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Insurance Refund\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Immigration Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Rental\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Customer Services\",\"AverageServiceTimePerCategory\":6.89,\"AverageWaitingTimePerCategory\":7.61,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Execution Settlement\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Bailiff\",\"AverageServiceTimePerCategory\":5.34,\"AverageWaitingTimePerCategory\":11.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Inquires\",\"AverageServiceTimePerCategory\":2.59,\"AverageWaitingTimePerCategory\":4.63,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Clearance Rectificat\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":1.98,\"AverageWaitingTimePerCategory\":2.26,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Customer Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.132
7/7/2025 9:17:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:17:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 5.195.235.133
7/7/2025 9:17:29 AM | Request Received getDashboardList=> userId: 27, languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:17:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:17:29 AM | Request Received getDashboardList=> userId: 27, languageCode:Sp | Client IP: 5.195.235.133
7/7/2025 9:17:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:17:38 AM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:17:38 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133
7/7/2025 9:17:40 AM | Request Received getReportData=> fid: 44|46|28|30|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:17:40 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133
7/7/2025 9:17:53 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:17:56 AM | Request Received getReportData=> fid: 44|46|28|30|29|128|31| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:undefined$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:18:15 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[]","graphName":"rpt-cat-summary-component","graphData":"[]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133
7/7/2025 9:19:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:19:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132
7/7/2025 9:19:27 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:19:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132
7/7/2025 9:19:28 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:19:28 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132
7/7/2025 9:19:29 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132
7/7/2025 9:19:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132
7/7/2025 9:19:32 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:19:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132
7/7/2025 9:19:34 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 5.195.235.132
7/7/2025 9:19:34 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132
7/7/2025 9:19:37 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.132
7/7/2025 9:19:37 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.132
7/7/2025 9:19:39 AM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|NAA-Female Lease|NBB-Female Rental|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.132
7/7/2025 9:19:39 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"BLOOD COLLECTION\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"BUILDING PERMIT 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7/7/2025 9:19:47 AM | Request Received getReportData=> fid: 44|46|28|30|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|NAA-Female Lease|NBB-Female Rental|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.132
7/7/2025 9:19:47 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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7/7/2025 9:19:50 AM | Request Received getReportData=> fid: 32| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.132
7/7/2025 9:19:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Emirates Auctions\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.132
7/7/2025 9:20:12 AM | Request Received getReportData=> fid: 32| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:EMA-Emirates Auctions|EMP-Emirates Post|NQQ-EXECUTN SEC HANDICAP|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.132
7/7/2025 9:21:31 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Emirates Auctions\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.132
7/7/2025 9:21:49 AM | Request Received getReportData=> fid: 32| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:EMA-Emirates Auctions|EMP-Emirates Post|NQQ-EXECUTN SEC HANDICAP|NAA-Female Lease|NBB-Female Rental|NRR-Lease Contract Attes|NHH-POD Lease|NII-POD Rental|NKK-Ratification Lease|NTT-RDR HANDICAP|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NEE-Senior Lease|NFF-Senior Rental|NPP-TASHEEL|NCC-Urgent Lease|NDD-Urgent Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.132
7/7/2025 9:22:03 AM | Request Received getReportData=> fid: 44|46|28|30|29|128|31| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|NRR-Lease Contract Attes|MAS-Maintenance Services|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:22:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show 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7/7/2025 9:22:18 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes 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7/7/2025 9:28:54 AM | Request Received getReportData=> fid: 46|28|30|29|128|31| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|NRR-Lease Contract Attes|MAS-Maintenance Services|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.134
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5.195.235.134
7/7/2025 9:29:13 AM | Request Received getReportData=> fid: 28|30|29|128|31| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|NRR-Lease Contract Attes|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.134
7/7/2025 9:29:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes 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Park\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":0.23,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":6,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Agriculture Services\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.04,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"2406 / 2585 (93.08%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:17:19 | SLA: 53.42%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:05:15 | SLA: 86.28%\"},{\"colName\":\"Ausente\",\"colValue\":\"1 (0.04%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CHEQUES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Attestation Clear\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"DIRECTOR GENERAL SER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Environment Control\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"FINANCE DEPARTMENT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Food Control\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"HUMAN RESOURCE DPT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Immigration Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ARAMEX\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept Servc\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Garbage Bag Sale\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"City Cleanliness\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Customer Services\",\"AverageServiceTimePerCategory\":9.26,\"AverageWaitingTimePerCategory\":17.40,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Dewatering Service\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Electronic Archive\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Execution Settlement\",\"AverageServiceTimePerCategory\":0.05,\"AverageWaitingTimePerCategory\":4.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Bailiff\",\"AverageServiceTimePerCategory\":3.25,\"AverageWaitingTimePerCategory\":32.22,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Food Stuff Permit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\" CREMATION\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Inquires\",\"AverageServiceTimePerCategory\":4.11,\"AverageWaitingTimePerCategory\":2.59,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Clearance Rectificat\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Environmental Permit\",\"AverageServiceTimePerCategory\":3.16,\"AverageWaitingTimePerCategory\":14.67,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Cremations\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Corp Parking Reserv\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Clemency Requests\",\"AverageServiceTimePerCategory\":1.03,\"AverageWaitingTimePerCategory\":10.53,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Agriculture and Park\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Agriculture Services\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CORPORATE COMMUNICAT\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.134
7/7/2025 9:29:47 AM | Request Received getDashboardList=> userId: 27, languageCode:Sp | Client IP: 5.195.235.134
7/7/2025 9:29:47 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.134
7/7/2025 9:29:50 AM | Request Received getReportData=> fid: 32| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:EMA-Emirates Auctions|EMP-Emirates Post|NQQ-EXECUTN SEC HANDICAP|NRR-Lease Contract Attes|$ticketStatus:$ticketState:$sla:$duration:$language:Sp rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.134
7/7/2025 9:30:02 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Categoría\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Turnos emitidos #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Turnos emitidos %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Turnos atendidos #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Turnos atendidos %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Tiempo de espera promedio\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Tiempo de espera SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Tiempo de espera SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Tiempo promedio de servicio\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Tiempo de servicio SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Tiempo de servicio SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"Turnos Ausentes #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"Turnos Ausentes %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Turnos no calificados\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx SP\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg SP\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % SP\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Tiempo de procesamiento\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max SP\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg SP\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % SP\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total SP\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max SP\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time SP\"}]","reportBody":"[{\"CategoryName\":\"Emirates Auctions\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Turnos atendidos/emitidos\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Tiempo de espera\",\"colValue\":\"Prom.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Tiempo de Servicio\",\"colValue\":\"Prom.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Ausente\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.134
7/7/2025 9:35:51 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
7/7/2025 9:35:52 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
7/7/2025 9:36:33 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.108
7/7/2025 9:36:33 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.108
7/7/2025 9:37:27 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108
7/7/2025 9:37:27 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"4","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"0558B9VMSF"} | Client IP: 2.50.63.108
7/7/2025 9:37:27 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108
7/7/2025 9:37:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.108
7/7/2025 9:37:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.108
7/7/2025 9:37:30 AM | Request Received getDashboardList=> userId: 133, languageCode:Sp | Client IP: 2.50.63.108
7/7/2025 9:37:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
7/7/2025 9:37:32 AM | Request Received getDashboardList=> userId: 133, languageCode:Sp | Client IP: 2.50.63.108
7/7/2025 9:37:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
7/7/2025 9:37:32 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
7/7/2025 9:37:32 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
7/7/2025 9:38:04 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 2.50.63.108
7/7/2025 9:38:04 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 2.50.63.108
7/7/2025 9:38:13 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
7/7/2025 9:38:13 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
7/7/2025 9:38:21 AM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108
7/7/2025 9:38:21 AM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"4","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"C9TAKCT17H"} | Client IP: 2.50.63.108
7/7/2025 9:38:21 AM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108
7/7/2025 9:38:23 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108
7/7/2025 9:38:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108
7/7/2025 9:38:23 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
7/7/2025 9:38:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
7/7/2025 9:38:23 AM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108
7/7/2025 9:38:23 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108
7/7/2025 9:38:25 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
7/7/2025 9:38:25 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
7/7/2025 9:38:26 AM | Request Received getDashboardData=> fid: 96| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108
7/7/2025 9:38:26 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108
7/7/2025 9:38:41 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:38:41 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT 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SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:52\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:32\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:13:04\",\"MaxFFTime\":\"00:12:25\",\"AvgFFTime\":\"00:06:32\",\"PercentageFFTime\":42.94,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:45\",\"MaxWaitingTime\":\"00:01:41\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:10:27\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:06:53\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:13:46\",\"MaxFFTime\":\"00:08:47\",\"AvgFFTime\":\"00:06:53\",\"PercentageFFTime\":45.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:54\",\"MaxWaitingTime\":\"00:16:40\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":42.86,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:05:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:01:12\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:03:36\",\"MaxFFTime\":\"00:02:08\",\"AvgFFTime\":\"00:01:12\",\"PercentageFFTime\":11.83,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:15:56\",\"MaxWaitingTime\":\"00:14:06\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"7 / 7 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:30 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:20 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":6.53,\"AverageWaitingTimePerCategory\":0.88,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":6.88,\"AverageWaitingTimePerCategory\":10.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":1.20,\"AverageWaitingTimePerCategory\":5.31,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:38:45 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Service Quality rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:38:45 AM | Response Sent => {"reportName":"Service Quality","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"CountServedTickets\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"MaxWaitTime\",\"colText\":\"Waiting Time Max.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"NOT 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ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":3,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:05:18\",\"MaxWaitTime\":\"00:14:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"FFTime\":\"00:03:36\",\"AvgFFTime\":\"00:02:08\",\"MaxFFTime\":\"00:01:12\",\"PercentageFFTime\":\"11.83\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:15:56\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"FFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"PercentageFFTime\":\"0.00\",\"ProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":\"0.00\",\"TotalWaitTime\":\"00:00:00\"}]","filters":"[{\"ticketStateFilter\":true, \"reportDataIsDynamic\": \"0\", \"data\": [{ \"name\": \"Waiting\", \"value\": \"waiting\"},{\"name\": \"Service\", \"value\": \"service\" }] },{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"7 / 7 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:30 | Max.: 00:16:40 | SLA: 57.14% (4)\"}]","graphName":"rpt-cat-serviceqlty-component","graphData":"[{\"CategoryName\":\"CASH\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASHIER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"29\",\"AvgWaitTime\":\"0.88\",\"MaxWaitTime\":\"00:01:41\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"100.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"CountServedTickets\":2,\"PercentageServedTickets\":\"29\",\"AvgWaitTime\":\"10.45\",\"MaxWaitTime\":\"00:16:40\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"CountServedTickets\":3,\"PercentageServedTickets\":\"43\",\"AvgWaitTime\":\"5.32\",\"MaxWaitTime\":\"00:14:06\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":\"66.67%\",\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"CountServedTickets\":0,\"PercentageServedTickets\":\"0\",\"AvgWaitTime\":\"0.00\",\"MaxWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":\"0.00%\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:38:53 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:38:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:00:52\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:06:32\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:13:04\",\"MaxFFTime\":\"00:12:25\",\"AvgFFTime\":\"00:06:32\",\"PercentageFFTime\":42.94,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:01:45\",\"MaxWaitingTime\":\"00:01:41\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":28.57,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":28.57,\"AvgWaitTime\":\"00:10:27\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:06:53\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:13:46\",\"MaxFFTime\":\"00:08:47\",\"AvgFFTime\":\"00:06:53\",\"PercentageFFTime\":45.24,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:20:54\",\"MaxWaitingTime\":\"00:16:40\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":3,\"PercentageIssuedTickets\":42.86,\"ServedTicketsPerCategory\":3,\"PercentageServedTickets\":42.86,\"AvgWaitTime\":\"00:05:18\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:01:12\",\"ServiceSLACount\":3,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:03:36\",\"MaxFFTime\":\"00:02:08\",\"AvgFFTime\":\"00:01:12\",\"PercentageFFTime\":11.83,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:15:56\",\"MaxWaitingTime\":\"00:14:06\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"7 / 7 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:30 | SLA: 57.14%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:04:20 | SLA: 85.71%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":6.53,\"AverageWaitingTimePerCategory\":0.88,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":6.88,\"AverageWaitingTimePerCategory\":10.45,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":1.20,\"AverageWaitingTimePerCategory\":5.31,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:39:24 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:39:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"0 / 0 (0%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:00:00 | SLA: 0.00%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:39:50 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-04-01 fto: 2025-06-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:39:57 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":230,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":216,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:11:59\",\"WaitingSLACount\":78,\"WaitingSLAPercentage\":33.91,\"AvgServiceTime\":\"00:12:14\",\"ServiceSLACount\":151,\"ServiceSLAPercentage\":69.91,\"NoShowTickets\":3,\"PercentageNoShowTickets\":1.30,\"UnqualifiedTickets\":11,\"FFTime\":\"20:05:49\",\"MaxFFTime\":\"06:28:26\",\"AvgFFTime\":\"00:12:14\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:47:50\",\"MaxWaitingTime\":\"01:05:13\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"216 / 230 (93.91%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:11:59 | SLA: 33.91%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:14 | SLA: 69.91%\"},{\"colName\":\"No Show\",\"colValue\":\"3 (1.30%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":12.25,\"AverageWaitingTimePerCategory\":12.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:41:46 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:41:54 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":66,\"PercentageIssuedTickets\":100.00,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":100.00,\"AvgWaitTime\":\"00:07:07\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":42.42,\"AvgServiceTime\":\"00:08:30\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":75.81,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"08:47:06\",\"MaxFFTime\":\"06:11:26\",\"AvgFFTime\":\"00:08:30\",\"PercentageFFTime\":100.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:21:51\",\"MaxWaitingTime\":\"00:31:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"62 / 66 (93.94%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:07 | SLA: 42.42%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:30 | SLA: 75.81%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.50,\"AverageWaitingTimePerCategory\":7.13,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:42:35 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:42:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133
7/7/2025 9:42:35 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:42:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:42:35 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:42:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:42:38 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:42:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:43:36 AM | Request Received getDashboardData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.133
7/7/2025 9:43:36 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.133
7/7/2025 9:43:39 AM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-07-07 fto: 2025-07-07 fOtherParameters: category:EMA-Emirates Auctions|EMP-Emirates Post|NQQ-EXECUTN SEC HANDICAP|NAA-Female Lease|NBB-Female Rental|NRR-Lease Contract Attes|NHH-POD Lease|NII-POD Rental|NKK-Ratification Lease|NTT-RDR HANDICAP|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NEE-Senior Lease|NFF-Senior Rental|NPP-TASHEEL|NCC-Urgent Lease|NDD-Urgent Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:43:39 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Emirates Auctions\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":3.77,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":4.55,\"AvgWaitTime\":\"00:02:43\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:48:03\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:36:07\",\"MaxFFTime\":\"01:06:02\",\"AvgFFTime\":\"00:48:03\",\"PercentageFFTime\":28.87,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:05:26\",\"MaxWaitingTime\":\"00:04:27\"},{\"CategoryName\":\"Female Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Lease\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Lease\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":1.89,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Senior Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"POD Lease\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"POD Rental\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL NORMAL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Ratification Lease\",\"IssuedTicketsPerCategory\":26,\"PercentageIssuedTickets\":49.06,\"ServedTicketsPerCategory\":18,\"PercentageServedTickets\":40.91,\"AvgWaitTime\":\"00:06:47\",\"WaitingSLACount\":13,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:08:15\",\"ServiceSLACount\":13,\"ServiceSLAPercentage\":72.22,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":8,\"FFTime\":\"02:28:33\",\"MaxFFTime\":\"00:33:59\",\"AvgFFTime\":\"00:08:15\",\"PercentageFFTime\":44.62,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:02:09\",\"MaxWaitingTime\":\"00:23:03\"},{\"CategoryName\":\"Rental Contract\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":13.21,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":15.91,\"AvgWaitTime\":\"00:05:34\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":85.71,\"AvgServiceTime\":\"00:06:40\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":85.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:46:44\",\"MaxFFTime\":\"00:22:53\",\"AvgFFTime\":\"00:06:40\",\"PercentageFFTime\":14.04,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:38:59\",\"MaxWaitingTime\":\"00:26:52\"},{\"CategoryName\":\"ROL URGENT SERVICES\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental deposit\",\"IssuedTicketsPerCategory\":17,\"PercentageIssuedTickets\":32.08,\"ServedTicketsPerCategory\":17,\"PercentageServedTickets\":38.64,\"AvgWaitTime\":\"00:04:46\",\"WaitingSLACount\":15,\"WaitingSLAPercentage\":88.24,\"AvgServiceTime\":\"00:02:26\",\"ServiceSLACount\":17,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:41:32\",\"MaxFFTime\":\"00:04:55\",\"AvgFFTime\":\"00:02:26\",\"PercentageFFTime\":12.47,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:21:11\",\"MaxWaitingTime\":\"00:24:33\"},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"TASHEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Resolution 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00:07:34 | SLA: 81.82%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"AverageServiceTimePerCategory\":48.06,\"AverageWaitingTimePerCategory\":2.72,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Rental\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Lease\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent 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7/7/2025 9:43:53 AM | Request Received getReportData=> fid: 44|46|28|30|32|29|128|31| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:EMA-Emirates Auctions|EMP-Emirates Post|NQQ-EXECUTN SEC HANDICAP|NAA-Female Lease|NBB-Female Rental|NRR-Lease Contract Attes|NHH-POD Lease|NII-POD Rental|NKK-Ratification Lease|NTT-RDR HANDICAP|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NEE-Senior Lease|NFF-Senior Rental|NPP-TASHEEL|NCC-Urgent Lease|NDD-Urgent Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:44:08 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Emirates 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7/7/2025 9:44:09 AM | Request Received getReportData=> fid: 32| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:EMA-Emirates Auctions|EMP-Emirates Post|NQQ-EXECUTN SEC HANDICAP|NAA-Female Lease|NBB-Female Rental|NRR-Lease Contract Attes|NHH-POD Lease|NII-POD Rental|NKK-Ratification Lease|NTT-RDR HANDICAP|NLL-Rental Contract|NNN-Rental deposit|NSS-Rental Dispute Execu|RSD-Rental Resolution Dp|NJJ-ROL NORMAL|NOO-ROL UAE HANDICAPPED|NMM-ROL URGENT SERVICES|NEE-Senior Lease|NFF-Senior Rental|NPP-TASHEEL|NCC-Urgent Lease|NDD-Urgent Rental|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:44:26 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Emirates 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00:11:07 | SLA: 69.17%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"AverageServiceTimePerCategory\":13.09,\"AverageWaitingTimePerCategory\":4.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Rental\",\"AverageServiceTimePerCategory\":3.10,\"AverageWaitingTimePerCategory\":7.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent Lease\",\"AverageServiceTimePerCategory\":2.82,\"AverageWaitingTimePerCategory\":7.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Urgent 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Lease\",\"AverageServiceTimePerCategory\":12.54,\"AverageWaitingTimePerCategory\":27.02,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Contract\",\"AverageServiceTimePerCategory\":6.86,\"AverageWaitingTimePerCategory\":12.08,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL URGENT SERVICES\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental deposit\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"ROL UAE HANDICAPPED\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TASHEEL\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Rental Resolution Dp\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133
7/7/2025 9:44:26 AM | Request Received getReportData=> fid: 32| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-ARAMEX|NAA-Archive Dept Servc|CLR-Attestation Clear|NFF-Bailiff|BCO-BLOOD COLLECTION|BPS-BUILDING PERMIT SERV|CAS-Calculating Fees for|CSE-CASHIER|NII-Cashier|CHQ-CHEQUES|NCC-City Cleanliness|CON-Classification Coeff|NKK-Clearance Rectificat|NRR-Clemency Requests|CAA-Construction Project|CSE-Control Services|NQQ-Corp Parking Reserv|PUP-CORPORATE COMMUNICAT|NGG- CREMATION|NMM-Cremations|CSE-CUSTOMER SERVICE|REG-Customer Service|NDD-Customer Services|NDD-Dewatering Service|DGS-DIRECTOR GENERAL SER|DOC-DOCTOR|DNO-DRAINAGE NOC|DTC-Dubai Trade CSE Secu|NEE-Electronic Archive|EMA-Emirates Auctions|EMP-Emirates Post|ENP-Engineering Permits|ENV-Environment Control|NLL-Environmental Permit|NEE-Execution Settlement|NQQ-EXECUTN SEC HANDICAP|FEC-Fees Calculation|NAA-Female Lease|NBB-Female Rental|FID-FINANCE DEPARTMENT|FOC-Follow Cases|FOD-Food Control|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|HRD-HUMAN RESOURCE DPT|ISS-Immigration Service|NII-Inquires|INR-Insurance Refund|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 13-R | Client IP: 5.195.235.133
7/7/2025 9:44:42 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"Emirates Auctions\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"IssuedTicketsPerCategory\":102,\"PercentageIssuedTickets\":94.44,\"ServedTicketsPerCategory\":99,\"PercentageServedTickets\":94.29,\"AvgWaitTime\":\"00:04:50\",\"WaitingSLACount\":87,\"WaitingSLAPercentage\":85.29,\"AvgServiceTime\":\"00:13:05\",\"ServiceSLACount\":59,\"ServiceSLAPercentage\":59.60,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":3,\"FFTime\":\"21:36:00\",\"MaxFFTime\":\"10:08:56\",\"AvgFFTime\":\"00:13:05\",\"PercentageFFTime\":98.59,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:59:17\",\"MaxWaitingTime\":\"00:35:57\"},{\"CategoryName\":\"Female Rental\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":5.56,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":5.71,\"AvgWaitTime\":\"00:07:50\",\"WaitingSLACount\":4,\"WaitingSLAPercentage\":66.67,\"AvgServiceTime\":\"00:03:05\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:18:35\",\"MaxFFTime\":\"00:15:12\",\"AvgFFTime\":\"00:03:05\",\"PercentageFFTime\":1.41,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:47:04\",\"MaxWaitingTime\":\"00:19:54\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"105 / 108 (97.22%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:00 | SLA: 84.26%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:31 | SLA: 61.90%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"Emirates Auctions\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Emirates Post\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Lease\",\"AverageServiceTimePerCategory\":13.09,\"AverageWaitingTimePerCategory\":4.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"Female Rental\",\"AverageServiceTimePerCategory\":3.10,\"AverageWaitingTimePerCategory\":7.84,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"EXECUTN SEC HANDICAP\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 5.195.235.133
7/7/2025 9:45:08 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:45:20 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:45:20 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:45:21 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:45:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133
7/7/2025 9:45:21 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:45:21 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:45:24 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":66,\"PercentageIssuedTickets\":22.45,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":21.68,\"AvgWaitTime\":\"00:07:07\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":42.42,\"AvgServiceTime\":\"00:08:30\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":75.81,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"08:47:06\",\"MaxFFTime\":\"06:11:26\",\"AvgFFTime\":\"00:08:30\",\"PercentageFFTime\":13.52,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:21:51\",\"MaxWaitingTime\":\"00:31:54\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":228,\"PercentageIssuedTickets\":77.55,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":78.32,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":126,\"WaitingSLAPercentage\":55.26,\"AvgServiceTime\":\"00:15:03\",\"ServiceSLACount\":127,\"ServiceSLAPercentage\":56.70,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.68,\"UnqualifiedTickets\":2,\"FFTime\":\"08:12:50\",\"MaxFFTime\":\"18:56:41\",\"AvgFFTime\":\"00:15:03\",\"PercentageFFTime\":86.48,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:54:01\",\"MaxWaitingTime\":\"00:40:23\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"286 / 294 (97.28%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:40 | SLA: 52.38%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:13:38 | SLA: 60.84%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.68%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.50,\"AverageWaitingTimePerCategory\":7.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.06,\"AverageWaitingTimePerCategory\":5.28,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:45:29 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:45:29 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:45:29 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:45:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133
7/7/2025 9:45:30 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:45:30 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:46:00 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:46:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.133
7/7/2025 9:46:00 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:46:00 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:46:00 AM | Request Received getDashboardList=> userId: 27, languageCode:En | Client IP: 5.195.235.133
7/7/2025 9:46:01 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":125,"UserId":27,"DashboardName":"Execution","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1672127359060)\/","DashboardCreatedTime":"\/Date(1672127359060)\/"}] | Client IP: 5.195.235.133
7/7/2025 9:48:17 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:49:22 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":62,\"PercentageIssuedTickets\":14.59,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":14.87,\"AvgWaitTime\":\"00:03:12\",\"WaitingSLACount\":58,\"WaitingSLAPercentage\":93.55,\"AvgServiceTime\":\"00:05:32\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":88.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:43:05\",\"MaxFFTime\":\"03:39:38\",\"AvgFFTime\":\"00:05:32\",\"PercentageFFTime\":6.84,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:19:19\",\"MaxWaitingTime\":\"00:45:12\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":28,\"PercentageIssuedTickets\":6.59,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":6.71,\"AvgWaitTime\":\"00:04:55\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":89.29,\"AvgServiceTime\":\"00:14:09\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"06:36:26\",\"MaxFFTime\":\"04:38:41\",\"AvgFFTime\":\"00:14:09\",\"PercentageFFTime\":7.90,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:17:46\",\"MaxWaitingTime\":\"00:32:05\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":8.00,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":8.15,\"AvgWaitTime\":\"00:04:46\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":88.24,\"AvgServiceTime\":\"00:08:35\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":61.76,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:51:56\",\"MaxFFTime\":\"03:16:37\",\"AvgFFTime\":\"00:08:35\",\"PercentageFFTime\":5.82,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:42:07\",\"MaxWaitingTime\":\"00:46:31\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":66,\"PercentageIssuedTickets\":15.53,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":14.87,\"AvgWaitTime\":\"00:07:07\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":42.42,\"AvgServiceTime\":\"00:08:30\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":75.81,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"08:47:06\",\"MaxFFTime\":\"06:11:26\",\"AvgFFTime\":\"00:08:30\",\"PercentageFFTime\":10.50,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:21:51\",\"MaxWaitingTime\":\"00:31:54\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":1.41,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":1.44,\"AvgWaitTime\":\"00:03:59\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:13:58\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:23:53\",\"MaxFFTime\":\"01:20:39\",\"AvgFFTime\":\"00:13:58\",\"PercentageFFTime\":1.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:23:56\",\"MaxWaitingTime\":\"00:08:23\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":228,\"PercentageIssuedTickets\":53.65,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":53.72,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":126,\"WaitingSLAPercentage\":55.26,\"AvgServiceTime\":\"00:15:03\",\"ServiceSLACount\":127,\"ServiceSLAPercentage\":56.70,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.47,\"UnqualifiedTickets\":2,\"FFTime\":\"08:12:50\",\"MaxFFTime\":\"18:56:41\",\"AvgFFTime\":\"00:15:03\",\"PercentageFFTime\":67.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:54:01\",\"MaxWaitingTime\":\"00:40:23\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.24,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.24,\"AvgWaitTime\":\"00:02:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:49\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:02:49\",\"MaxFFTime\":\"00:02:49\",\"AvgFFTime\":\"00:02:49\",\"PercentageFFTime\":0.06,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:13\",\"MaxWaitingTime\":\"00:02:13\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"417 / 425 (98.12%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:09 | SLA: 64.47%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:12:02 | SLA: 64.75%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.47%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":5.53,\"AverageWaitingTimePerCategory\":3.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":14.16,\"AverageWaitingTimePerCategory\":4.92,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.59,\"AverageWaitingTimePerCategory\":4.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.50,\"AverageWaitingTimePerCategory\":7.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":13.98,\"AverageWaitingTimePerCategory\":3.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.06,\"AverageWaitingTimePerCategory\":5.28,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":2.82,\"AverageWaitingTimePerCategory\":2.22,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:50:11 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:50:26 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 74.243.201.109
7/7/2025 9:50:27 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 74.243.201.109
7/7/2025 9:50:29 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":66,\"PercentageIssuedTickets\":11.96,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":11.40,\"AvgWaitTime\":\"00:07:07\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":42.42,\"AvgServiceTime\":\"00:08:30\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":75.81,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"08:47:06\",\"MaxFFTime\":\"06:11:26\",\"AvgFFTime\":\"00:08:30\",\"PercentageFFTime\":10.34,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:21:51\",\"MaxWaitingTime\":\"00:31:54\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":228,\"PercentageIssuedTickets\":41.30,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":41.18,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":126,\"WaitingSLAPercentage\":55.26,\"AvgServiceTime\":\"00:15:03\",\"ServiceSLACount\":127,\"ServiceSLAPercentage\":56.70,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.36,\"UnqualifiedTickets\":2,\"FFTime\":\"08:12:50\",\"MaxFFTime\":\"18:56:41\",\"AvgFFTime\":\"00:15:03\",\"PercentageFFTime\":66.13,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:54:01\",\"MaxWaitingTime\":\"00:40:23\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":258,\"PercentageIssuedTickets\":46.74,\"ServedTicketsPerCategory\":258,\"PercentageServedTickets\":47.43,\"AvgWaitTime\":\"00:03:49\",\"WaitingSLACount\":173,\"WaitingSLAPercentage\":67.05,\"AvgServiceTime\":\"00:04:39\",\"ServiceSLACount\":228,\"ServiceSLAPercentage\":88.37,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"20:00:01\",\"MaxFFTime\":\"05:11:26\",\"AvgFFTime\":\"00:04:39\",\"PercentageFFTime\":23.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"16:24:42\",\"MaxWaitingTime\":\"00:27:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"544 / 552 (98.55%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:47 | SLA: 59.24%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:22 | SLA: 73.90%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.36%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.50,\"AverageWaitingTimePerCategory\":7.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.06,\"AverageWaitingTimePerCategory\":5.28,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":4.65,\"AverageWaitingTimePerCategory\":3.82,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:51:42 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 74.243.201.106
7/7/2025 9:51:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 74.243.201.106
7/7/2025 9:51:47 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-05-02 fto: 2025-05-31 fOtherParameters: category:CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:52:03 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":97,\"PercentageIssuedTickets\":12.42,\"ServedTicketsPerCategory\":92,\"PercentageServedTickets\":12.15,\"AvgWaitTime\":\"00:13:49\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":30.93,\"AvgServiceTime\":\"00:12:01\",\"ServiceSLACount\":53,\"ServiceSLAPercentage\":57.61,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"FFTime\":\"18:25:58\",\"MaxFFTime\":\"09:38:55\",\"AvgFFTime\":\"00:12:01\",\"PercentageFFTime\":16.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"21:12:39\",\"MaxWaitingTime\":\"00:53:09\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":369,\"PercentageIssuedTickets\":47.25,\"ServedTicketsPerCategory\":357,\"PercentageServedTickets\":47.16,\"AvgWaitTime\":\"00:14:06\",\"WaitingSLACount\":105,\"WaitingSLAPercentage\":28.46,\"AvgServiceTime\":\"00:12:02\",\"ServiceSLACount\":216,\"ServiceSLAPercentage\":60.50,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.77,\"UnqualifiedTickets\":6,\"FFTime\":\"23:38:36\",\"MaxFFTime\":\"17:19:13\",\"AvgFFTime\":\"00:12:02\",\"PercentageFFTime\":64.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"13:22:48\",\"MaxWaitingTime\":\"02:18:57\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":315,\"PercentageIssuedTickets\":40.33,\"ServedTicketsPerCategory\":308,\"PercentageServedTickets\":40.69,\"AvgWaitTime\":\"00:04:14\",\"WaitingSLACount\":218,\"WaitingSLAPercentage\":69.21,\"AvgServiceTime\":\"00:04:10\",\"ServiceSLACount\":282,\"ServiceSLAPercentage\":91.56,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"21:26:06\",\"MaxFFTime\":\"06:40:24\",\"AvgFFTime\":\"00:04:10\",\"PercentageFFTime\":19.22,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"21:48:38\",\"MaxWaitingTime\":\"02:13:08\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"757 / 781 (96.93%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:10:05 | SLA: 45.20%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:50 | SLA: 72.79%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.77%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":12.02,\"AverageWaitingTimePerCategory\":13.83,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.04,\"AverageWaitingTimePerCategory\":14.11,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":4.18,\"AverageWaitingTimePerCategory\":4.25,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 9:52:33 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 9:52:51 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":102,\"PercentageIssuedTickets\":12.41,\"ServedTicketsPerCategory\":97,\"PercentageServedTickets\":12.16,\"AvgWaitTime\":\"00:14:08\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":29.41,\"AvgServiceTime\":\"00:12:00\",\"ServiceSLACount\":56,\"ServiceSLAPercentage\":57.73,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":5,\"FFTime\":\"19:25:13\",\"MaxFFTime\":\"10:13:43\",\"AvgFFTime\":\"00:12:00\",\"PercentageFFTime\":16.27,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"22:51:42\",\"MaxWaitingTime\":\"00:53:09\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":390,\"PercentageIssuedTickets\":47.45,\"ServedTicketsPerCategory\":378,\"PercentageServedTickets\":47.37,\"AvgWaitTime\":\"00:14:43\",\"WaitingSLACount\":110,\"WaitingSLAPercentage\":28.21,\"AvgServiceTime\":\"00:12:19\",\"ServiceSLACount\":229,\"ServiceSLAPercentage\":60.58,\"NoShowTickets\":6,\"PercentageNoShowTickets\":0.73,\"UnqualifiedTickets\":6,\"FFTime\":\"05:37:42\",\"MaxFFTime\":\"18:26:56\",\"AvgFFTime\":\"00:12:19\",\"PercentageFFTime\":65.05,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"22:14:25\",\"MaxWaitingTime\":\"02:18:57\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":330,\"PercentageIssuedTickets\":40.15,\"ServedTicketsPerCategory\":323,\"PercentageServedTickets\":40.48,\"AvgWaitTime\":\"00:04:05\",\"WaitingSLACount\":232,\"WaitingSLAPercentage\":70.30,\"AvgServiceTime\":\"00:04:08\",\"ServiceSLACount\":296,\"ServiceSLAPercentage\":91.64,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":7,\"FFTime\":\"22:16:49\",\"MaxFFTime\":\"06:54:18\",\"AvgFFTime\":\"00:04:08\",\"PercentageFFTime\":18.67,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"22:02:49\",\"MaxWaitingTime\":\"02:13:08\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"798 / 822 (97.08%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:10:23 | SLA: 45.26%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:58 | SLA: 72.81%\"},{\"colName\":\"No Show\",\"colValue\":\"6 (0.73%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":12.01,\"AverageWaitingTimePerCategory\":14.14,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":12.32,\"AverageWaitingTimePerCategory\":14.73,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":4.14,\"AverageWaitingTimePerCategory\":4.10,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 10:02:14 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-05-01 fto: 2025-05-31 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|NAA-NOT APPLICABLE|TAA-TECHNICAL ASSISTANCE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 10:02:34 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":94,\"PercentageIssuedTickets\":53.71,\"ServedTicketsPerCategory\":94,\"PercentageServedTickets\":54.02,\"AvgWaitTime\":\"00:03:42\",\"WaitingSLACount\":81,\"WaitingSLAPercentage\":86.17,\"AvgServiceTime\":\"00:05:57\",\"ServiceSLACount\":77,\"ServiceSLAPercentage\":81.91,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"09:19:22\",\"MaxFFTime\":\"04:16:50\",\"AvgFFTime\":\"00:05:57\",\"PercentageFFTime\":40.38,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"05:48:26\",\"MaxWaitingTime\":\"00:37:14\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":36,\"PercentageIssuedTickets\":20.57,\"ServedTicketsPerCategory\":35,\"PercentageServedTickets\":20.11,\"AvgWaitTime\":\"00:12:39\",\"WaitingSLACount\":22,\"WaitingSLAPercentage\":61.11,\"AvgServiceTime\":\"00:13:58\",\"ServiceSLACount\":19,\"ServiceSLAPercentage\":54.29,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"08:09:15\",\"MaxFFTime\":\"05:52:47\",\"AvgFFTime\":\"00:13:58\",\"PercentageFFTime\":35.32,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:23:01\",\"MaxWaitingTime\":\"02:07:06\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":33,\"PercentageIssuedTickets\":18.86,\"ServedTicketsPerCategory\":33,\"PercentageServedTickets\":18.97,\"AvgWaitTime\":\"00:06:14\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":84.85,\"AvgServiceTime\":\"00:06:07\",\"ServiceSLACount\":29,\"ServiceSLAPercentage\":87.88,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"03:22:00\",\"MaxFFTime\":\"02:29:02\",\"AvgFFTime\":\"00:06:07\",\"PercentageFFTime\":14.58,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:25:58\",\"MaxWaitingTime\":\"00:48:20\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":10,\"PercentageIssuedTickets\":5.71,\"ServedTicketsPerCategory\":10,\"PercentageServedTickets\":5.75,\"AvgWaitTime\":\"00:03:02\",\"WaitingSLACount\":10,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:11:42\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":60.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:57:09\",\"MaxFFTime\":\"01:54:11\",\"AvgFFTime\":\"00:11:42\",\"PercentageFFTime\":8.46,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:30:24\",\"MaxWaitingTime\":\"00:09:56\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":1.14,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":1.15,\"AvgWaitTime\":\"00:01:00\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:08:41\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:17:23\",\"MaxFFTime\":\"00:17:23\",\"AvgFFTime\":\"00:08:41\",\"PercentageFFTime\":1.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:01\",\"MaxWaitingTime\":\"00:01:33\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"174 / 175 (99.43%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:55 | SLA: 81.71%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:07:57 | SLA: 75.86%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":5.95,\"AverageWaitingTimePerCategory\":3.71,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":13.98,\"AverageWaitingTimePerCategory\":12.66,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":6.12,\"AverageWaitingTimePerCategory\":6.24,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":11.72,\"AverageWaitingTimePerCategory\":3.04,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":8.69,\"AverageWaitingTimePerCategory\":1.01,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 10:04:11 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|NAA-NOT APPLICABLE|TAA-TECHNICAL ASSISTANCE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 10:04:30 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":62,\"PercentageIssuedTickets\":47.33,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":47.33,\"AvgWaitTime\":\"00:03:12\",\"WaitingSLACount\":58,\"WaitingSLAPercentage\":93.55,\"AvgServiceTime\":\"00:05:32\",\"ServiceSLACount\":55,\"ServiceSLAPercentage\":88.71,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"05:43:05\",\"MaxFFTime\":\"03:39:38\",\"AvgFFTime\":\"00:05:32\",\"PercentageFFTime\":30.68,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:19:19\",\"MaxWaitingTime\":\"00:45:12\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":28,\"PercentageIssuedTickets\":21.37,\"ServedTicketsPerCategory\":28,\"PercentageServedTickets\":21.37,\"AvgWaitTime\":\"00:04:55\",\"WaitingSLACount\":25,\"WaitingSLAPercentage\":89.29,\"AvgServiceTime\":\"00:14:09\",\"ServiceSLACount\":14,\"ServiceSLAPercentage\":50.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"06:36:26\",\"MaxFFTime\":\"04:38:41\",\"AvgFFTime\":\"00:14:09\",\"PercentageFFTime\":35.45,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:17:46\",\"MaxWaitingTime\":\"00:32:05\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":34,\"PercentageIssuedTickets\":25.95,\"ServedTicketsPerCategory\":34,\"PercentageServedTickets\":25.95,\"AvgWaitTime\":\"00:04:46\",\"WaitingSLACount\":30,\"WaitingSLAPercentage\":88.24,\"AvgServiceTime\":\"00:08:35\",\"ServiceSLACount\":21,\"ServiceSLAPercentage\":61.76,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"04:51:56\",\"MaxFFTime\":\"03:16:37\",\"AvgFFTime\":\"00:08:35\",\"PercentageFFTime\":26.11,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"02:42:07\",\"MaxWaitingTime\":\"00:46:31\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":6,\"PercentageIssuedTickets\":4.58,\"ServedTicketsPerCategory\":6,\"PercentageServedTickets\":4.58,\"AvgWaitTime\":\"00:03:59\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:13:58\",\"ServiceSLACount\":5,\"ServiceSLAPercentage\":83.33,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"01:23:53\",\"MaxFFTime\":\"01:20:39\",\"AvgFFTime\":\"00:13:58\",\"PercentageFFTime\":7.50,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:23:56\",\"MaxWaitingTime\":\"00:08:23\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":0.76,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":0.76,\"AvgWaitTime\":\"00:02:13\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:02:49\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:02:49\",\"MaxFFTime\":\"00:02:49\",\"AvgFFTime\":\"00:02:49\",\"PercentageFFTime\":0.25,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:02:13\",\"MaxWaitingTime\":\"00:02:13\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"131 / 131 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:00 | SLA: 91.60%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:08:32 | SLA: 73.28%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":5.53,\"AverageWaitingTimePerCategory\":3.21,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":14.16,\"AverageWaitingTimePerCategory\":4.92,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":8.59,\"AverageWaitingTimePerCategory\":4.77,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":13.98,\"AverageWaitingTimePerCategory\":3.99,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":2.82,\"AverageWaitingTimePerCategory\":2.22,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 10:09:01 AM | Request Received getReportData=> fid: 96| ftype:  ffrom: 2025-06-01 fto: 2025-06-30 fOtherParameters: category:CSS-CUSTOMER SERVICES|RLL-REG AND LICENSING|VMM-VISA MEDICAL SERVICE|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108
7/7/2025 10:09:20 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":66,\"PercentageIssuedTickets\":11.96,\"ServedTicketsPerCategory\":62,\"PercentageServedTickets\":11.40,\"AvgWaitTime\":\"00:07:07\",\"WaitingSLACount\":28,\"WaitingSLAPercentage\":42.42,\"AvgServiceTime\":\"00:08:30\",\"ServiceSLACount\":47,\"ServiceSLAPercentage\":75.81,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":4,\"FFTime\":\"08:47:06\",\"MaxFFTime\":\"06:11:26\",\"AvgFFTime\":\"00:08:30\",\"PercentageFFTime\":10.34,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:21:51\",\"MaxWaitingTime\":\"00:31:54\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":228,\"PercentageIssuedTickets\":41.30,\"ServedTicketsPerCategory\":224,\"PercentageServedTickets\":41.18,\"AvgWaitTime\":\"00:05:17\",\"WaitingSLACount\":126,\"WaitingSLAPercentage\":55.26,\"AvgServiceTime\":\"00:15:03\",\"ServiceSLACount\":127,\"ServiceSLAPercentage\":56.70,\"NoShowTickets\":2,\"PercentageNoShowTickets\":0.36,\"UnqualifiedTickets\":2,\"FFTime\":\"08:12:50\",\"MaxFFTime\":\"18:56:41\",\"AvgFFTime\":\"00:15:03\",\"PercentageFFTime\":66.13,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:54:01\",\"MaxWaitingTime\":\"00:40:23\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":258,\"PercentageIssuedTickets\":46.74,\"ServedTicketsPerCategory\":258,\"PercentageServedTickets\":47.43,\"AvgWaitTime\":\"00:03:49\",\"WaitingSLACount\":173,\"WaitingSLAPercentage\":67.05,\"AvgServiceTime\":\"00:04:39\",\"ServiceSLACount\":228,\"ServiceSLAPercentage\":88.37,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"20:00:01\",\"MaxFFTime\":\"05:11:26\",\"AvgFFTime\":\"00:04:39\",\"PercentageFFTime\":23.53,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"16:24:42\",\"MaxWaitingTime\":\"00:27:54\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{  }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"544 / 552 (98.55%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:04:47 | SLA: 59.24%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:22 | SLA: 73.90%\"},{\"colName\":\"No Show\",\"colValue\":\"2 (0.36%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":8.50,\"AverageWaitingTimePerCategory\":7.13,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":15.06,\"AverageWaitingTimePerCategory\":5.28,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":4.65,\"AverageWaitingTimePerCategory\":3.82,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108
7/7/2025 5:19:29 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 17.22.237.12
7/7/2025 5:19:30 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 17.22.237.12
7/7/2025 5:19:32 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 17.22.245.55
7/7/2025 5:19:32 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 17.22.245.55